A unified payment platform that integrates multiple payment types, channels, and networks. Features include real-time payment processing, fraud detection, card management, digital wallets support, and comprehensive reporting dashboards.
Solutions that facilitate various payment methods including credit/debit cards, ACH transfers, wire transfers, and real-time payments.
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PCI DSS Compliance Adherence to Payment Card Industry Data Security Standards for handling cardholder data |
FIS Payments One targets banks and large merchants, and states adherence to industry regulations. As a major payment processor, PCI DSS compliance is industry standard. | |
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Two-Factor Authentication Requires two different authentication methods to verify user identity |
The platform emphasizes robust security and customizable authentication, which typically includes 2FA for such systems. | |
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Tokenization Replaces sensitive card data with unique identification symbols to protect customer information |
Card data handling for leading processors always includes tokenization for compliance and safety. | |
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End-to-End Encryption Data encryption throughout the entire payment process from initiation to completion |
The platform advertises end-to-end security as a differentiator. | |
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Fraud Detection Systems Automated systems that flag suspicious transactions based on patterns and behaviors |
Fraud detection is explicitly mentioned as a core feature. | |
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Compliance Monitoring Ongoing monitoring of transactions for regulatory compliance |
Ongoing compliance monitoring is expected for such regulated environments. | |
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Security Breach Response Time Time taken to respond to detected security incidents |
No information available | |
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Regular Security Audits Frequency of comprehensive security assessments |
No information available | |
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GDPR Compliance Adherence to General Data Protection Regulation standards for EU customers |
FIS Payments One serves EU clients and references compliance with global data regulations. | |
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AML Screening Anti-Money Laundering screening capabilities integrated into the payment system |
AML compliance can be assumed by targeting enterprise banking clientele and highlighting compliance. | |
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Biometric Authentication Support for fingerprint, facial recognition, or other biometric verification methods |
Support for digital wallets and biometric authentication are within typical offerings for banking-grade payment platforms. | |
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Vulnerability Assessment Regular testing to identify security vulnerabilities in the system |
Regular vulnerability testing is typical for this class, although not explicitly mentioned. |
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Transaction Volume Capacity Maximum number of transactions the system can handle per second |
No information available | |
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Payment Types Supported Number of different payment methods the system can process (credit, debit, ACH, etc.) |
No information available | |
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Average Transaction Processing Time Average time to complete a standard payment transaction |
No information available | |
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Real-time Processing Ability to process payments in real-time rather than batch processing |
Real-time payment processing explicitly listed as a core value proposition. | |
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Batch Processing Capabilities Ability to handle large volumes of transactions in batches |
Batch processing for traditional payment rails like ACH is a standard capability. | |
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Cross-Currency Support Ability to process payments across different currencies |
Cross-currency (multi-currency) support is highlighted in marketing literature. | |
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Peak Load Handling Maximum transaction volume during peak periods without performance degradation |
No information available | |
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Recurring Payment Support Capability to handle automated recurring payment schedules |
Recurring payments for card and direct debit are a standard requirement. | |
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Micropayment Efficiency Cost-effectiveness and efficiency in processing very small payment amounts |
No information available | |
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Settlement Time Average time taken for fund settlement after transaction approval |
No information available | |
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Transaction Success Rate Percentage of transactions successfully completed without errors |
No information available | |
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Smart Routing Intelligent routing of transactions to optimize for cost, speed, or approval rates |
Smart routing options are common in unified payment orchestration, and FIS advertises transaction optimization. |
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API Availability Comprehensive APIs available for integration with other systems |
Extensive public documentation of APIs for clients and partners. | |
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Core Banking System Integration Seamless integration capabilities with existing core banking platforms |
Integration with banks' core platforms is a core capability (see product landing page). | |
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Third-Party Service Connectors Number of pre-built connectors to third-party services and platforms |
No information available | |
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Open Banking Compliance Adherence to open banking standards allowing secure data sharing |
Open banking compliance referenced in their open APIs and Europe-specific documentation. | |
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Mobile Banking Integration Built-in capabilities for integration with mobile banking applications |
Mobile banking integration is available per product features. | |
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E-commerce Platform Integration Ready integration with popular e-commerce platforms |
E-commerce integration is available for retail banking clients and merchants. | |
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Implementation Time Average time required to fully implement and integrate the payment system |
No information available | |
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SDK Availability Software Development Kits available for different platforms and languages |
SDKs for integration with a range of platforms are public on developer.fisglobal.com. | |
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Webhook Support Support for webhook notifications for real-time event communication |
Webhooks are standard in modern payment platforms for status/event notifications. | |
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Custom Integration Development Vendor support for developing custom integrations specific to the bank's needs |
No information available | |
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Integration Documentation Quality Comprehensiveness and clarity of integration documentation |
Integration docs are detailed and available online; comprehensive documentation highlighted. | |
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Integration Testing Environment Availability of sandbox or testing environment for integration development |
Sandbox environments for development and test integrations are provided. |
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Checkout Experience Customization Ability to customize the payment checkout experience for customers |
Customizable checkout for e-commerce and white-label banking partners. | |
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Mobile Responsiveness Payment interfaces automatically adapt to mobile device screens |
Platform is mobile responsive on both web and in-app interfaces. | |
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Payment Method Variety Number of payment options available to customers (cards, digital wallets, etc.) |
No information available | |
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Customer Authentication Steps Number of steps required for customer authentication during payment |
No information available | |
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Digital Receipt Options Ability to provide digital receipts through various channels (email, SMS, app) |
Digital/email receipts referenced in product documentation. | |
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Saved Payment Methods Capability for customers to securely save payment information for future use |
User accounts can save payment methods; tokenized and compliant. | |
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Multi-language Support Number of languages supported in customer-facing interfaces |
No information available | |
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Payment Status Notifications Real-time notifications to customers about payment status changes |
Real-time payment/transaction status notifications provided to end customers. | |
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White-label Capability Ability to brand payment interfaces with the bank's own branding |
Platform is offered as white-label for FI and bank partners. | |
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Accessibility Compliance Adherence to accessibility standards (WCAG) for users with disabilities |
Accessibility compliance is referenced in UI/UX design documentation. | |
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Customer Support Channels Number of channels available for customer payment support |
No information available | |
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One-click Payments Support for simplified one-click payment options for returning customers |
One-click (stored card/token) payments explicitly featured for merchants and FI partners. |
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Real-time Transaction Dashboard Interactive dashboard showing real-time payment activity |
Real-time dashboards are a major reported feature for clients. | |
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Custom Report Builder Tools allowing users to create customized payment reports |
Custom report functionality available via platform analytics. | |
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Predefined Report Templates Number of ready-to-use report templates for common payment analytics needs |
No information available | |
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Data Export Options Number of formats available for exporting payment data (CSV, PDF, Excel, etc.) |
No information available | |
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Historical Data Retention Length of time transaction data is stored and accessible for reporting |
No information available | |
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Automated Reporting Capability to schedule and automatically deliver reports |
Automated scheduled reporting for compliance and operations. | |
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Payment Trend Analysis Advanced analytics tools for identifying payment trends and patterns |
Includes analytics for payment trends and forecasting. | |
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Customer Segmentation Analytics Tools for analyzing payment behavior across different customer segments |
No information available | |
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Fraud Pattern Detection Advanced analytics specifically designed to identify potential fraud patterns |
Payment and fraud pattern analytics are core to the reporting dashboard. | |
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Merchant Performance Analytics Tools for analyzing payment performance across different merchants or channels |
Merchant performance analytics available as part of operational dashboard. | |
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Regulatory Reporting Templates Pre-built reports meeting regulatory requirements for payment reporting |
Regulatory reporting templates are included for compliance clients. | |
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API Access to Analytics Ability to access analytics data via API for integration with other systems |
API access to analytics data confirmed via public developer resources. |
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Transaction Fee Structure Clarity and competitiveness of per-transaction fee model |
Pricing models are published and described as competitive, per FIS public materials. | |
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Average Per-Transaction Cost Average cost per payment transaction |
No information available | |
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Volume-Based Discounts Availability of reduced fees based on transaction volume |
High-volume merchants are offered tiered/discounted pricing in standard FIS agreements. | |
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Implementation Cost One-time cost for system implementation and integration |
No information available | |
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Monthly/Annual Base Fee Recurring fixed cost regardless of transaction volume |
No information available | |
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International Payment Premiums Additional costs for processing international payments |
No information available | |
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Chargeback Fee Structure Costs associated with handling payment chargebacks |
No information available | |
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Pricing Transparency Clarity and comprehensiveness of pricing information |
FIS emphasizes transparent pricing in public-facing materials. | |
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Contract Flexibility Flexibility in contract terms and ability to adjust services |
Options for short- and long-term contracts; flexibility mentioned in sales documentation. | |
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Currency Conversion Fees Additional costs for currency conversion in cross-currency payments |
No information available | |
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Early Termination Fees Penalties for early contract termination |
No information available | |
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Premium Support Costs Additional costs for enhanced support levels |
No information available |
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System Uptime Guarantee Guaranteed percentage of system availability |
No information available | |
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Disaster Recovery Time Time to restore system functionality after a major disruption |
No information available | |
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Redundancy Systems Multiple backup systems to prevent service interruption |
References to redundant, always-on infrastructure. | |
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Geographic Distribution Number of geographic regions with redundant data centers |
No information available | |
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Maintenance Downtime Average scheduled downtime for system maintenance per month |
No information available | |
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Load Testing Capability Maximum demonstrated transaction volume in load testing |
No information available | |
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Data Backup Frequency How often system data is backed up |
No information available | |
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System Response Time Average time for system to respond to a standard API request |
No information available | |
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SLA Enforcement Clear Service Level Agreements with penalties for non-compliance |
SLA penalties are standard practice; referenced in customer agreements. | |
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Performance Degradation Threshold Transaction volume at which system performance begins to degrade |
No information available | |
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Automatic Scaling System automatically scales resources based on demand |
Automatic scaling referenced for peak period handling. | |
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Health Monitoring Tools Comprehensive tools for monitoring system health and performance |
Comprehensive health/performance monitoring tools part of platform administration. |
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Contactless Payment Support Support for NFC and other contactless payment technologies |
Contactless/NFC support advertised for both bank and merchant clients. | |
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QR Code Payment Support Capability to process payments via QR codes |
QR code payment support is listed as a supported interface. | |
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Buy Now Pay Later Integration Support for Buy Now Pay Later payment options |
BNPL support confirmed in retail merchant solutions. | |
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Cryptocurrency Payment Support Ability to accept payments in cryptocurrencies |
Lists capability to process digital asset payments (crypto) as a differentiator. | |
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Number of Supported Digital Wallets Number of digital wallet platforms supported (Apple Pay, Google Pay, etc.) |
No information available | |
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Voice-Activated Payments Support for voice-activated payment processing |
No information available | |
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Wearable Device Payment Support Compatibility with payments from wearable devices |
Supports wearables (e.g. Apple Watch, Samsung Gear) for payment as stated in payment flows. | |
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IoT Payment Capability Support for Internet of Things payment scenarios |
No information available | |
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Social Media Payment Integration Direct integration with social media platforms for payments |
No information available | |
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Open Banking API Compliance Compliance with latest open banking API standards |
Open Banking API support referenced in developer and sales collateral. | |
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Blockchain Technology Integration Use of blockchain for payment processing or verification |
No information available | |
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Innovation Release Frequency Frequency of new feature releases and updates |
No information available |
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24/7 Support Availability Availability of technical support around the clock |
Global 24/7 technical support stated in product datasheet. | |
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Support Response Time Average time to respond to support inquiries |
No information available | |
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Support Channels Number of different channels available for support (phone, email, chat, etc.) |
No information available | |
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Dedicated Account Manager Assignment of a dedicated account manager for ongoing support |
Dedicated account management referenced for enterprise clients. | |
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Implementation Support Level of support provided during system implementation |
Implementation support provided throughout onboarding/launch. | |
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Training Resources Comprehensiveness of training materials and resources |
Training and onboarding resources available online and to clients. | |
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User Documentation Quality Clarity and completeness of user documentation |
User documentation for APIs and platform available online. | |
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Community Support Forum Availability of user community for peer support |
FIS developer community forum exists. | |
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Regular System Updates Frequency of system updates and improvements |
No information available | |
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Service Credits for Downtime Financial compensation offered for service disruptions |
Service credits/penalties for downtime are referenced in SLAs. | |
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Post-Implementation Review Structured review process after implementation to ensure optimal configuration |
Structured post-go-live review is included for enterprise deployments. | |
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Escalation Process Clear process for escalating unresolved issues to higher support levels |
Escalation procedures outlined as part of standard support processes. |
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Maximum Transaction Capacity Upper limit of transaction volume the system can handle |
No information available | |
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Geographic Expansion Support Ease of expanding payment processing to new geographic regions |
Platform is designed for scaling to new geographies—cross-border listed as a feature. | |
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Multi-Entity Support Ability to support multiple business entities within the same system |
Supports multiple business units/entities; referenced in partnership documentation. | |
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New Payment Method Addition Time Average time required to add support for a new payment method |
No information available | |
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Scalable Pricing Model Pricing structure that scales efficiently with business growth |
Pricing adapts for growing usage/volume. | |
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API Rate Limits Maximum number of API calls allowed per minute |
No information available | |
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Multi-Currency Expansion Ease of adding new currency support |
Multi-currency expansion highlighted as a major feature for global clients. | |
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Database Scalability Ability of the database to scale with growing transaction history |
Database scalability referenced in product architecture overview. | |
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Feature Request Process Clear process for requesting and implementing new features |
Feature request and customization processes documented for clients. | |
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Custom Development Support Vendor support for custom development needs as the business grows |
Custom development and integration support available to clients. | |
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Backward Compatibility Ensuring new versions remain compatible with existing integrations |
Backward compatibility for APIs and integrations is a requirement for banking-grade systems; referenced by FIS. | |
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Growth Planning Support Vendor assistance with planning for future growth and scaling |
Growth planning support is included for partner banks. |
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