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A software-based trading turret solution that provides voice communications for trading environments. Features include speed dials, secure voice connections, compliance recording integration, and mobility options for traders.
More about Centurylink (Lumen) IQ Trading
Specialized telephone systems designed for high-volume voice trading that integrate with trading platforms and recording systems. These systems provide instant access to counterparties and support compliance requirements.
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Multi-line Telephony Ability to handle multiple voice lines simultaneously for concurrent client and broker conversations. |
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Speaker Integration Built-in speakers for hands-free communication and multi-party listening. |
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Intercom Functionality Direct voice break-ins to other turret users for rapid communication. |
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Voice Recording Automatic recording of all calls for compliance and audit. |
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Hot Dial/Speed Dial Preprogrammed buttons for calling frequently used contacts instantly. |
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Private Wires Dedicated, always-on connections with select counterparties/brokers. |
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Conference Calling Ability to create instant conference calls with multiple parties. |
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Direct Line Appearance Programmable display for direct line status monitoring. |
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Digital/VoIP Support Compatible with digital and/or VoIP telephony infrastructure. |
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Call Forwarding and Pickup Advanced call handling for flexibility across teams. |
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Dual Handset Support Support for two simultaneous handsets per turret. |
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Whisper Coaching Ability for supervisors to coach traders during live calls without being heard by other parties. |
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Caller ID and Presence Display Displays active status, caller ID, and line status for all contacts. |
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Line Hold/Queue Management Ability to manage and prioritize incoming calls efficiently. |
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Hands-Free Operation Integrated microphone and speaker for hands-free calling. |
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Programmable Keys Customizable buttons for tailored workflows and contact lists. |
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Touch-Screen Interface Modern touch-driven controls for rapid access to functions. |
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Custom Labeling Ability to label lines and contacts according to user preference. |
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Multi-language Support Interface available in several languages for global desks. |
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Favorites/Quick Access Panel Section for most-used contacts and features for one-touch access. |
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Adjustable Audio Profiles User-defined settings for volume, speaker, and microphone profiles. |
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Personal Directory Import Import and sync personal contact books automatically. |
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Keyboard Shortcuts Support for keyboard macros and shortcuts for advanced users. |
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Color Coding Features for color-coding contacts and lines to improve recognition. |
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Profile Portability User profiles can be exported, imported, and used on other turrets. |
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Night/Dark Mode Screen and panel adapt to lighting preferences and reduce eye strain. |
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Dealer Board Integration Connectivity with existing dealer boards across the trading floor. |
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CRM System Integration Ability to share and retrieve contact and call notes from CRM tools. |
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Bloomberg Integration Direct linking and click-to-call from Bloomberg terminals and chat. |
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Order Management System (OMS) Integration Populates calls and contacts with data from the OMS. |
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API Access Supports developer APIs for custom integration with firm applications. |
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Microsoft Teams/Skype Integration Seamlessly communicates with digital collaboration platforms. |
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SIP Trunking Flexible digital telephony connectivity with existing session initiation infrastructure. |
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Directory Sync Automatic updating with central enterprise directories (LDAP, Active Directory). |
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Mobile Device Integration Allows call handling and notifications on mobile devices. |
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Third-Party Analytics Integration Streams call data to trade surveillance and analytics platforms. |
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Uptime Guarantee Service-level agreement for turret operational uptime. |
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Failover Support Automatic switchover to backup systems in the event of hardware or network failure. |
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Redundant Power Supplies Dual or backup power sources to prevent unplanned outages. |
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Disaster Recovery Readiness Pre-configured disaster recovery workflows and backup options. |
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High Availability Architecture Distributed architecture for zero single points of failure. |
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Hot-swappable Components Ability to replace/upgrade modules while the system is live. |
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Modular Expansion System supports adding new lines, speakers, or features without downtime. |
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Scalable User Capacity Maximum number of concurrent users supported. |
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Remote Monitoring and Diagnostics Continuous health check and diagnostics reporting. |
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Secure Call Encryption End-to-end encryption for protecting voice communications. |
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Role-Based Access Control Restricts access and features by user role and business function. |
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Audit Trails Comprehensive logging of user activities, call metadata, and system changes. |
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Automatic Call Archiving All calls are stored securely as required by MiFID II, Dodd-Frank, etc. |
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GDPR/CCPA Compliance Tools Built-in capabilities for compliance with major data privacy laws. |
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Legal Hold on Recordings Ability to flag and lock call recordings for litigation or investigation. |
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Tamper-Proof Storage Ensures integrity of call recordings and logs. |
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User Authentication (SSO/MFA) Support for single sign-on and multi-factor authentication methods. |
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Monitoring for Anomalous Behavior Automatic detection and alerts for suspicious user or system activity. |
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Call Setup Time Time taken from dialing to call connection. |
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Simultaneous Call Handling Maximum number of calls or lines actively managed at any time. |
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Call Transfer Speed Time required to transfer a live call to a new participant. |
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Line Pickup Latency Response time when answering or activating a line. |
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Contact Search Time Average time to search and retrieve a contact. |
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Adjustable Handset Cradles Comfortable positioning and easy access to handsets. |
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Low-glare/High-contrast Screens Displays usable in various lighting conditions. |
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Compact Footprint Turret design minimizes desk space usage. |
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Cable Management Integrated channeling for wires and connectors. |
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Multiple Audio Ports Options for headsets and auxiliary devices. |
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Durable Build Quality High-wear components to withstand 24/7 operation. |
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Accessible Emergency Call Buttons Clearly marked controls for emergencies. |
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24/7 Helpdesk Support Round-the-clock assistance for urgent issues. |
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Remote Diagnostics Real-time system inspection and troubleshooting without on-site presence. |
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Automated Software Updates Scheduled and on-demand updates for bug fixes and new features. |
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Onsite Technical Support Availability of local field engineers when needed. |
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Hardware Replacement SLAs Defined response time for replacement of failed hardware. |
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Self-service Portal Online system for raising tickets and tracking status. |
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Knowledge Base Access Comprehensive documentation for troubleshooting and user guidance. |
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Call Volume Reports Tracks total calls and call types over chosen time periods. |
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Usage Dashboard Real-time visual representation of turret activity. |
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Historical Call Analysis Reports on call durations, participants, and timing trends. |
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Export to CSV/Excel Ability to export call logs and analytics for further processing. |
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Compliance Monitoring Reports Automated reporting on compliance-related call behaviors. |
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Custom Report Builder Tool for creating reports tailored to desk or regulatory needs. |
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Centralized Management Console Unified interface for IT teams to manage turrets across locations. |
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Zero-touch Provisioning Automatic setup of hardware/software with minimal manual intervention. |
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Remote Configuration Admins can modify settings and profiles from anywhere. |
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Location Awareness System recognizes user location for enhanced security or configuration. |
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Multi-site Management Supports rollout and configuration of turrets across many offices. |
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Role-based Admin Delegation Different admin privileges for different IT/ops staff. |
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Bulk User Upload/Configuration Add or modify many users at once. |
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Energy Star Certification Product adheres to energy efficiency standards. |
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RoHS Compliance Restricts hazardous substances in hardware. |
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WEEE Directive Compliance Supports responsible recycling of electronic waste. |
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ISO 27001 Certification Information security management system certified. |
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UL/CE Marked Hardware Safety compliance marks for physical components. |
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Physical server installations located in or near exchange data centers to minimize latency for high-frequency and algorithmic trading operations.
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Exchange Data Center Proximity Whether the co-location is within the same data center as the exchange. |
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Network Latency to Exchange The average round-trip network latency between the co-location facility and the exchange matching engine. |
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Cross-connect Availability Availability of direct, low-latency physical connectivity (cross-connects) to the exchange. |
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Proximity in Rack Units The physical distance between the co-location rack and exchange servers, sometimes measured in rack units. |
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Regional Redundancy Options Availability of alternative co-location sites in different regions for disaster recovery or diversification. |
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Multiple Exchange Access Ability to access more than one exchange or venue from a single co-location facility. |
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Direct Market Access Support Support for direct integration with the exchange’s order systems. |
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Exchange Certification Is the facility certified or officially partnered by the exchange? |
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Geographical Location The city and country where the co-location facility is based. |
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Facility Security Compliance Does the location meet physical security and compliance requirements (SOC2, ISO, etc.)? |
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Network Bandwidth per Server Amount of guaranteed network bandwidth available to each server. |
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Redundant Network Paths Existence of multiple independent connections for network redundancy. |
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Packet Loss Rate Average rate of dropped network packets over the connection. |
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Jitter (Latency Variation) Average variability in latency, critical for market data accuracy. |
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Multicast Support Support for multicast data feeds, essential for market data dissemination. |
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Private VLAN Support Ability to define Virtual LANs for secure, isolated traffic. |
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Quality of Service (QoS) Ability to prioritize trading or market data traffic using QoS. |
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DDoS Protection Built-in protection against distributed denial-of-service attacks. |
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Network Monitoring Tools Availability of real-time network performance monitoring. |
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Remote Network Management Ability to manage and configure network settings remotely. |
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Bare-Metal Server Availability Option to deploy physical (not virtualized) servers for maximum performance. |
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Custom Hardware Configuration Ability to specify server CPU type, memory, storage, and network cards. |
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Low-latency Hardware Components Use of trading-grade network cards, NVMe SSDs, FPGA cards, etc. |
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Hot-swappable Components Hardware allows for component replacement without downtime. |
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Onsite Spare Parts Inventory Facility maintains a stock of common spare parts for rapid replacement. |
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Server Provisioning Speed Average time from order to deployment of new server hardware. |
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Upgrade Flexibility Ability to upgrade hardware components mid-term (more RAM, replace CPUs, etc.). |
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Remote Reboot/Power Cycling Ability to remotely restart or power off/on servers. |
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Server Density per Rack Number of servers supported per standard rack. |
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Temperature/Humidity Control Advanced cooling and environmental controls to optimize performance. |
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Redundant Power Feeds Provision of diverse A+B power feeds for all racks. |
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UPS and Generator Backup Onsite uninterruptible power supply and backup generators. |
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Power Usage Effectiveness (PUE) Measurement of data center energy efficiency. |
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Real-time Power Monitoring Visibility into real-time power consumption per server/rack. |
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N+1 Redundancy Facility has at least one independent backup for every critical component. |
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Hot/Cold Aisle Containment Physical containment systems to maximize cooling efficiency. |
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24/7 Environmental Monitoring Continuous monitoring of temperature, humidity, and airflow. |
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Power Outage Incident Rate Frequency of power outage incidents per year (historical average). |
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Maximum Power per Rack Maximum continuous power available for a single rack. |
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Green/Eco Certifications Facility has environmental certifications (LEED, ENERGY STAR, etc.). |
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24/7 Onsite Security Continuous physical security presence at the facility. |
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Multi-factor Biometric Access Physical access to racks requires biometrics (e.g., retina/fingerprint) and PINs. |
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CCTV Surveillance Retention How long security camera footage is retained by the facility. |
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Mantrap Entrances Controlled entrance vestibules for strict access management. |
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Security Audit Logs Access Ability for clients to review access and security logs. |
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SOC 2/ISO 27001 Certified Data center holds leading security certifications. |
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Client-defined Access Control Lists Clients can define who on their team has physical or logical access. |
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Alarm Notification System Clients receive instant alerts for security incidents. |
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Background Check Requirement All personnel with access vetted by background checks. |
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Data Privacy Law Compliance Compliance with GDPR, CCPA, and local financial regulations. |
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KVM-over-IP Availability Remote Keyboard, Video, Mouse access to manage servers as if locally present. |
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Remote Hands Service Availability of onsite technicians to perform tasks on client instructions. |
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Ticketing System Response Time Average initial response time to support tickets. |
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Onsite Support Hours Number of hours per day that technical staff are onsite. |
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Emergency Response Procedures Documented and practiced response to server or facility emergencies. |
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Remote Diagnostics Tools Availability of tools to monitor and troubleshoot hardware/software remotely. |
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Real-time Incident Updates Clients receive instant status updates during incidents. |
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Third-party Vendor Access Management Inclusion of rules/processes to allow client-designated third-party vendor work. |
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Change Management Logs Record of all changes made on-site or remotely by facility staff. |
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Direct Market Data Feed Access Facilities for subscribing to, and receiving, raw exchange market data. |
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Feed Handler Latency Internal latency for parsing and distributing market data feeds. |
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Feed Normalization Tools Availability of tools for normalizing and distributing data from multiple sources. |
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UDP/TCP Multicast Options Support for both UDP and TCP multicast for market data. |
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Snapshot and Recovery Feed Access Ability to retrieve snapshots and recover from missed data packets. |
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Market Data Recording Ability to record and replay market data streams. |
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Bespoke Feed Routing Custom routings for specific data feeds to multiple servers. |
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Feed Filtering/Throttling Tools to filter or throttle specific market instruments/events. |
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Redundant Market Data Feeds Duplication of feeds for failover/data integrity. |
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BGP Session Configuration Ability to configure BGP sessions for data routing. |
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Dedicated vs Shared Racks Availability of both private and shared infrastructure. |
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Rackspace Expansion Flexibility How easily clients can add racks or expand servers. |
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Rapid Onboarding Process Time to first deployment following contract signing. |
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Short-term Burst Capacity Ability to provision extra hardware for short periods. |
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Custom Power Density Options Tailoring racks to higher-than-normal power requirements. |
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Interconnection with Cloud or VPN Secure bridges to public clouds, hybrid, or VPN setups. |
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Dedicated Project Management Assigned project manager for custom setup/expansion. |
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Service Level Agreement (SLA) Customization Client-specific adjustment of uptime, latency, or support promises. |
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Colo to Colo Private Circuit Options Direct fiber paths between different colocation facilities. |
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Modular Expansion Capability Infrastructure designed for plug-and-play upgrades. |
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Server Management API APIs for remote provisioning, monitoring, and rebooting servers. |
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Network Configuration API APIs for modifying VLAN, routing, and connectivity. |
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Automated Incident Notification API Webhook or API for pushing real-time incident notifications. |
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Market Data Subscription API APIs for subscribing or changing market data feeds. |
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Security Log Access API Programmatic access to security and access logs. |
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Usage and Billing API Retrieve resource usage and billing data via API. |
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Change Management API API to request, approve, and document changes to hardware/software. |
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Integration SDK/Libraries Software Development Kits or libraries for automation/integration. |
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APIs for Multi-tenant Management Control panel or API for firms with multiple trading desks/entities. |
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Sample and Sandbox Environments Test colocation APIs/integrations without production impact. |
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Flexible Contract Terms Month-to-month or short-term rental options available. |
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Usage-based Billing Pay-for-use billing for power, bandwidth, or servers. |
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Bulk or Volume Discounts Pricing reductions for larger deployments. |
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Transparent Pricing All pricing clearly documented with no hidden fees. |
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Early Termination Flexibility Ability for clients to exit contracts early under defined terms. |
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Custom Billing Cycles Monthly, quarterly, or yearly billing options. |
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Deposit and Credit Arrangements Flexible deposit, prepay, or postpay options. |
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Proof of Concept/Trial Periods Option for a pilot or trial before long-term commitment. |
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Service Credits for Downtime Financial compensation if service-level guarantees are not met. |
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Billing Portal Access Clients can view and manage billing online. |
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Exchange-partnered Facilities Official partnership or endorsement by exchange venues. |
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Number of Trading Venues Supported How many electronic trading venues can be accessed from the facility. |
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Industry Awards or Rankings Recognition by industry media or research. |
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Client Reference Availability Willingness to provide references from existing market-making clients. |
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Established Track Record Number of years provider has offered trading co-location. |
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Ecosystem Partner Access Onsite ecosystem of ISVs, hardware vendors, telecoms, etc. |
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Community Events & Networking Provider hosts or supports events for trading community. |
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Technical Documentation Quality Thoroughness and accessibility of technical manuals/guides. |
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Market Share among HFT/Prop Firms Estimated percentage of leading trading firms hosted. |
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Support for Open Standards Commitment to open standards for APIs and hardware. |
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