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End-to-end communication compliance platform designed for financial institutions including fund managers. Features include AI-powered monitoring across all communication channels, proactive risk detection, contextual analysis, advanced search capabilities, and integrated case management for investigations.
Systems that capture, archive, and monitor electronic communications including email, chat, and voice to ensure compliance with recordkeeping requirements and prevent inappropriate communications.
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End-to-End Encryption Ensures all data transmissions are encrypted between communicating parties. |
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Data at Rest Encryption Protects stored data from unauthorized access using encryption. |
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Transport Layer Security (TLS) Utilizes TLS protocols for secure communications. |
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Key Management Robust system for managing encryption keys, including rotation and revocation policies. |
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Data Masking Ability to mask sensitive data to prevent unauthorized disclosure. |
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Zero Trust Architecture Implements principles of zero trust to restrict lateral movement and access. |
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Secure APIs APIs are protected with authentication and rate-limiting to prevent abuse. |
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Audit Logging Maintains secure logs of all actions and changes for audit trail. |
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Data Loss Prevention (DLP) Monitors and prevents unauthorized data exfiltration. |
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Anonymization/Pseudonymization Ability to anonymize or pseudonymize sensitive data for compliance. |
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Multi-Factor Authentication Requires multiple forms of authentication for system access. |
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Intrusion Detection Monitors data environments for signs of intrusion or compromise. |
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Compliance with Standards Adheres to recognized security standards such as ISO 27001 or SOC 2. |
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Security Patch Management Ensures prompt deployment of security updates and patches. |
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Granular Access Controls Fine-grained user and role-based access permissions. |
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Email Monitoring Can capture and analyze email communications from various providers. |
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Instant Messaging Monitoring Supports chat applications like Bloomberg, Teams, Slack, and WhatsApp. |
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Voice Communication Monitoring Records and analyzes voice calls for compliance. |
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Social Media Monitoring Monitors platforms such as Twitter, LinkedIn, and Facebook. |
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SMS/Text Message Monitoring Captures and analyzes text messages including SMS and MMS. |
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Video Conferencing Monitoring Supports monitoring of Zoom, WebEx, and similar video platforms. |
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Mobile Device Integration Ability to monitor communications on mobile platforms. |
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Multi-Language Support Understands and processes communications in multiple languages. |
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Cloud App Integration Integrates with SaaS communication tools. |
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Real-time Data Capture Ability to monitor and capture communications in real time. |
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Legacy System Integration Compatibility with on-premise and older systems. |
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Custom Channel Support Option to configure and monitor bespoke channels. |
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MiFID II Compliance Ensures monitoring features enable compliance with MiFID II. |
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SEC/FINRA Compliance Features suited for SEC/FINRA communication surveillance requirements. |
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GDPR Support Facilitates privacy and data protection under the European GDPR. |
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Retention Policy Management Configurable message retention periods for regulatory requirements. |
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Automated Compliance Reporting Generates reports and monitoring summaries for auditors and regulators. |
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Pre-configured Policy Templates Templates for standard compliance monitoring based on best practices. |
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Exportable Audit Trails Easily exportable, immutable logs to share with regulators. |
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Data Sovereignty Controls Ensures data remains within legally required geographic boundaries. |
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Certification Documentation Provides compliance certificates and documentation support. |
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Workflow for Legal Hold Supports litigation hold requirements on communication records. |
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Keyword and Phrase Detection Advanced filtering to detect sensitive, risky, or banned terms. |
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Machine Learning/AI Detection AI-based pattern recognition for advanced risk insight and anomaly detection. |
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Natural Language Processing (NLP) Uses NLP to understand context and intent in communications. |
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Sentiment Analysis Determines sentiment/tone to help flag negative or escalating conversations. |
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Behavioral Analytics Identifies unusual behaviors such as off-channel or after-hours contact. |
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Insider Threat Detection Flags activities indicative of insider threats or compliance breaches. |
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Automated Alert Generation Automatically generates alerts for high-risk communications. |
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False Positive Reduction Tools Features for tuning and fine-tuning engines to minimize false positives. |
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Rule-Based Monitoring Flexible creation of rules and scenarios for detection. |
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Customizable Risk Scoring Assigns risk scores based on detected patterns and behaviors. |
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Volume of Communications Processed Maximum amount of data/messages processed per day. |
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Case Management Integrated dashboards for assigning, tracking, and closing compliance cases. |
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Alert Workflow Management Custom workflows for triaging and resolving flagged incidents. |
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Evidence Preservation Capabilities to lock and secure critical evidence for legal or compliance needs. |
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Search and Filtering Advanced querying, filtering, and sorting for efficient review. |
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Keyword Highlighting Highlights detected keywords and phrases in investigator view. |
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Bulk Actions Supports bulk tagging, commenting, escalation, or closure of alerts. |
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Collaboration Tools Allows multiple reviewers to collaborate, communicate, and add notes. |
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Annotation and Tagging Ability to annotate and tag communications for future reference. |
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Export and Print Options Enables secure export or print of evidence for regulatory requests. |
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Time to Resolution Average time taken to close an alert or investigation. |
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User Scalability Maximum concurrent or supported users. |
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Data Storage Capacity Maximum amount of data that can be stored. |
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Processing Speed Average speed at which messages or records are processed. |
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Cloud Deployment Options Availability of cloud-native, on-premises, or hybrid deployment. |
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High Availability Designed for minimal downtime with autoscaling and redundancy. |
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Disaster Recovery Built-in capabilities to recover from failures or outages. |
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Load Balancing Distributes workload across resources to ensure stability. |
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Elastic Storage Automatically scales storage with data growth. |
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Intuitive Dashboard Modern, clear user interface for quick overview and navigation. |
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Customizable Views Personalized dashboard, reporting, and alert configurations. |
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Role-Based Access Control Functionality and access limited by user roles and permissions. |
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Single Sign-On (SSO) Integration with enterprise SSO providers for seamless access. |
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Mobile Access Ability to access monitoring functions from mobile devices. |
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Accessibility Compliance Adherence to standards such as WCAG for disabled users. |
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Multi-Lingual Interface User interface available in multiple languages. |
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Self-Service Help/Training Embedded support resources, tutorials, and documentation. |
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Notification Preferences Users can customize the types and frequency of alerts/notifications. |
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Open API Comprehensive API for integrating with other enterprise systems. |
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HR System Integration Ability to import user/entity metadata from HR databases. |
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SIEM Integration Integrates with Security Information and Event Management tools. |
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Data Export Capabilities Supports export of raw and processed data to external systems. |
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Active Directory Compatibility Syncs with corporate directory and identity management solutions. |
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Custom Integration Support Provides professional services for custom integrations. |
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Webhook Notifications Supports real-time event notification through webhooks. |
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Third-party Marketplace Connectors Integration-ready connectors for popular SaaS and compliance tools. |
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Custom Report Builder Easy-to-use interface for generating tailored reports. |
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Scheduled Reporting Automated delivery of regular reports to specified recipients. |
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Export to Multiple Formats Reports can be exported to PDFs, Excel, CSV, etc. |
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Data Visualization Tools Graphs, heatmaps, and other visual tools to spot trends. |
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Drill-Down Capabilities Ability to investigate from aggregated data down to individual messages. |
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Regulatory Filing Support Templates and exports for regulatory reporting. |
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Access Control on Reports Limits report access by user/role. |
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Historical Data Comparison Compare metrics and alert rates over different timeframes. |
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Privacy-by-Design Features Default settings and architectures protect user privacy. |
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Ethical Filtering Opportunities to exclude personal or confidential discussions from monitoring. |
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Employee Consent Management Tracks and enforces employee consent for monitored channels. |
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Privacy Notices and Disclosures Built-in mechanisms for notifying monitored users. |
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Redaction Tools Ability to redact data from records before access or sharing. |
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Right to be Forgotten Supports deletion of records upon legitimate requests. |
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Data Minimization Collects and retains only necessary data. |
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Access Review Automation Monitors and reports on who accesses what data and when. |
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24/7 Support Availability Round-the-clock customer or technical support. |
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Onboarding Assistance Help with initial setup, configuration, and migration. |
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Regular Updates Continuous improvement and maintenance with regular updates. |
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Knowledge Base Access Comprehensive support portal with documentation and FAQs. |
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User Community Active online community for sharing best practices and troubleshooting. |
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Dedicated Account Manager Single point-of-contact for customer relationship. |
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Service Level Agreement (SLA) Defined response and resolution times for support inquiries. |
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Training Options Availability of live or web-based training sessions. |
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Tools that monitor email, chat, and voice communications for potential compliance violations or inappropriate content.
More Electronic Communications Surveillance
More Compliance ...
Email Monitoring Ability to capture and analyze email correspondence for compliance risks. |
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Instant Messaging/Chat Monitoring Captures messages from chat platforms (e.g., Bloomberg, Teams, Slack) for surveillance. |
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Voice Surveillance Monitors recorded voice calls for keywords or risk indicators. |
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Social Media Surveillance Captures relevant external and internal social media posts. |
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Mobile Device Coverage Ability to monitor communications across mobile devices. |
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Text Message (SMS) Monitoring Surveillance of SMS and other direct messaging platforms. |
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Application Support Number of distinct communication applications supported for monitoring. |
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Real-time Monitoring Capability Enables live or near-real-time capture and analysis of communication data. |
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Historic Data Import Supports ingestion of historic communication data for analysis. |
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Multilingual Coverage Ability to monitor and analyze communications in multiple languages. |
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Attachment Analysis Analyzes file attachments for potential violations. |
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Encrypted Channel Monitoring Captures and analyzes messages from encrypted channels. |
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Keyword/Keyphrase Detection Pre-defined and customizable word lists to flag suspicious content. |
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Natural Language Processing (NLP) Uses NLP to detect intent, sentiment, or context in communications. |
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Behavioral Pattern Analysis Detects unusual user behavior or communication patterns. |
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Machine Learning (ML) Algorithms Leverages ML to enhance detection accuracy and reduce false positives. |
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Risk Scoring Assigns risk scores to incidents/messages for prioritization. |
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Custom Rule Creation Allows users to define and adapt detection rules. |
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False Positive Reduction Rate Capability of the system to decrease the rate of false positives. |
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Regulatory Lexicon Library Library of language and keywords for specific regulations (e.g., FINRA, SEC). |
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Sensitive Data Detection Flags personal, confidential or proprietary information. |
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Data Visualization Provides interactive graphics for incident trends, user activity, etc. |
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Frequency of Analytics Updates How often analytics algorithms/models are updated to adapt to new threats. |
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Real-time Alerting Immediate flagging and notification of detected risks or violations. |
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Alert Prioritization System assigns levels (e.g., high/medium/low) to alerts. |
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Customizable Workflow Supports tailoring of review/investigation workflow steps. |
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Case Management Integration Enables creation and tracking of cases linked to alerts. |
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Audit Trail Full logging of actions and changes for regulatory evidence. |
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Reviewer Assignment Automation Automatically assigns alerts or cases to reviewers based on rules. |
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Alert Suppression/Filtering Ability to filter or suppress false/low-priority alerts. |
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Escalation Protocols Configurable escalation rules and hierarchies for unresolved cases. |
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Reviewer Collaboration Tools Enables teams to work together on case investigations. |
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Notifications & Reminders Automated email or in-app reminders for outstanding cases. |
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SLA Management Monitors and enforces service-level agreement timelines for investigations. |
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Multi-jurisdictional Rules Support Addresses regulatory requirements in multiple global jurisdictions. |
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Pre-built Compliance Rules Comes with out-of-the-box detection rules for major regulatory bodies (FINRA, SEC, FCA, etc). |
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Configurable Regulatory Frameworks Allows mapping and customization for firm-specific compliance programs. |
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Retention Policy Management Implements and ensures compliance with data retention/archiving rules. |
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Compliance Certifications Holds certifications (e.g., SOC 2, ISO 27001, GDPR) relevant to financial services. |
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Automated Regulatory Reporting Creates and exports reports necessary for regulatory audits or filings. |
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Redaction Tools Redacts sensitive data in exported or shared communications. |
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Supervisory Review Support Tools to monitor adherence to supervisory review processes. |
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Legal Hold Management Supports the ability to preserve data for future litigation as required. |
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Breach Notification Support Helps organizations notify affected parties of regulatory breaches within mandated timelines. |
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Retention Period Length Maximum length for which data can be retained for compliance. |
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Data Ingestion Speed Rate at which new communication records can be ingested and indexed. |
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Storage Scalability Ability to handle growing volumes of communications data. |
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Export Options Support for exporting surveillance data in multiple formats (PDF, CSV, etc). |
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APIs for Integration Availability of APIs to integrate with other surveillance, archiving, or analytics platforms. |
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SIEM Integration Connects to Security Information and Event Management systems. |
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Third-party Data Source Integration Connects and correlates data from external vendors or sources. |
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Custom Data Connectors Enables creation of connectors for proprietary sources. |
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Database Support Supports multiple types of databases (SQL, NoSQL, cloud-based, etc.). |
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Search Performance Time to retrieve results for complex queries over stored communications. |
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Data De-duplication Removes duplicate messages to conserve storage and reduce noise. |
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Metadata Enrichment Adds useful metadata (e.g. sender, recipient, channel, time) for search and analytics. |
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Role-based Access Control (RBAC) Allows granular assignment of permissions based on role. |
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Single Sign-On (SSO) Supports integration with enterprise SSO solutions. |
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Multi-factor Authentication (MFA) Requires multi-factor authentication for access. |
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User Interface Customization Enables customization of UI elements and workflows. |
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Search Functionality Advanced and intuitive search/filtering for investigators. |
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Bulk Actions Ability to perform actions on multiple records/cases simultaneously. |
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Localization User interface available in multiple languages. |
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Accessibility Compliance Meets accessibility standards (e.g., WCAG, ADA) for users with disabilities. |
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Number of Concurrent Users Supported Maximum number of users supported simultaneously without performance degradation. |
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Configurable User Roles System allows administrators to define custom roles. |
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Audit Access Reporting Logs and reports on user activity and access history. |
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Encryption In-Transit All communications data is encrypted during transmission. |
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Encryption At-Rest Stored data is encrypted to protect against unauthorized access. |
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Data Loss Prevention (DLP) Prevents unauthorized sharing or downloading of sensitive communications. |
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Intrusion Detection Monitors the system for unauthorized access attempts or suspicious activity. |
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Regular Security Audits Periodic third-party or internal security assessments performed. |
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Granular Permission Controls Allows detailed definition of permissions at user or group level. |
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Anomaly Detection Automated detection of unusual access or usage patterns. |
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IP Whitelisting/Blacklisting Restricts or allows system access based on IP addresses. |
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Disaster Recovery/Backup Systems Ensures protection and recovery of data in case of system failure. |
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Security Patch Frequency Regular cadence for applying security patches and updates. |
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User Activity Monitoring Continuously tracks and logs all significant user actions. |
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Cloud Deployment Supports hosting in public or private cloud environments. |
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On-premises Deployment Allows fully onsite installation and management. |
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Hybrid Deployment Supports mixed cloud and on-premises configurations. |
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Elastic Scalability Capacity to scale up/down seamlessly with changes in data volume or users. |
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High Availability/Failover Built-in redundancy to minimize downtime and data loss. |
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Multi-tenant Support Ability to support multiple independent business units or organizations on a single platform. |
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Zero Downtime Upgrades Perform updates and upgrades without service interruption. |
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Deployment Time Typical time to deploy solution from contract signing. |
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System Uptime SLA Guaranteed system availability as specified in SLA. |
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Resource Monitoring Continuous monitoring of system resources and health. |
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Concurrent Process Handling Maximum number of concurrent data ingestion, processing or analytics tasks. |
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Custom Report Builder Allows creation of user-defined reports on all surveillance data. |
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Scheduled Reporting Supports automated, recurring report generation and delivery. |
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Comprehensive Audit Logging Logs all actions/events for forensic and compliance audits. |
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Data Extraction for Audits Enables data extraction tailored to regulatory or internal audit requests. |
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Export Formats Supported Number of different formats available for data export (PDF, CSV, etc). |
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Drill-down Analytics Ability to explore details of flagged incidents/cases/reports. |
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Access Logging Tracks all readings and exports of records. |
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Report Delivery Channels Multiple ways to send/deliver reports (email, dashboard, API, etc). |
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Regulatory Reconciliation Verifies reporting completeness and accuracy against regulatory requirements. |
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Alert Disposition Metrics Tracks status/outcome of all alerts for performance measurement. |
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Reviewer Performance Reporting Reports on productivity and consistency of review teams. |
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24/7 Customer Support Availability of round-the-clock technical assistance. |
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Service Level Agreements (SLA) Well-defined SLAs for uptime, response, and issue resolution. |
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Knowledge Base/Documentation Comprehensive online guides and troubleshooting materials. |
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Training/Onboarding Services Vendor provides training programs for customer teams. |
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Dedicated Account Manager Assignment of an account manager for ongoing relationship support. |
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Patch/Update Notification Alerts users to upcoming or recent system changes. |
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Named User Support Offers support for specific, named contacts at customer firms. |
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Bug Fix Response Time Average time to acknowledge and resolve critical bugs. |
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Customization Services Vendor can develop custom features according to client needs. |
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Community/Forum Access Customers can share best practices and ask questions in a user community. |
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Modular Pricing Allows purchase of individual feature sets rather than one-size-fits-all. |
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Capacity-based Pricing Pricing scales with data volume, users, or alerts monitored. |
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Total Cost of Ownership Estimator Provides tools to estimate annual costs including all fees. |
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Transparent Billing Billing statements break down all charges by feature/use. |
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Trial or Pilot Options Offers low-risk pilots or trials before purchase. |
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Support Included in Base Price Customer support costs are included in base contract. |
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Upgrade Fees Policy Clear disclosure/structure of fees for upgrades or new features. |
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Contract Duration Flexibility Variety of contract lengths available without penalties. |
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Discounts for Multi-year Commitments Offers reduced rates for longer agreements. |
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Predictable Annual Increases Stated percentage or cap on annual rate increases. |
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Solutions that maintain comprehensive records of all transactions, client interactions, and compliance activities for regulatory examinations and investigations.
More Audit Trail and Record-Keeping Systems
More Compliance ...
Comprehensive Transaction Logging Records all client orders, executions, amendments, and cancellations. |
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Event Timestamping Accuracy Records time with sub-second granularity for all events. |
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Change Tracking for Records Any modification or deletion is fully recorded (who/what/when/why). |
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Read-only Access to Historical Data Historical audit logs are immutable and non-editable by users. |
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Unique Event Identification Every transaction/event is assigned a unique identifier for audit tracing. |
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Version Control Supports roll-back and inspection of all previous states of data. |
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Automated Archival Automates the retention and archiving of records by retention policies. |
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Error/Event Log Retention Logs all system/process errors and warnings for troubleshooting. |
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Record Volume Capacity Maximum number of records stored without system degradation. |
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System-wide Audit Consistency Checks Regular validation for consistency and integrity across audit records. |
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Automated Exception Capture Detects and logs deviations from expected or compliant behavior. |
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Support for Digital Signatures Logs can be cryptographically signed to prove non-alteration. |
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Data Capture for External Integrations Records activities arising from API or external system integrations. |
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Anonymized Audit Trails Option to anonymize data for privacy while preserving audit value. |
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Real-time Data Capture Latency Time from event occurrence to log entry. |
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Role-based Access Control (RBAC) Configurable permissions based on defined user roles. |
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Multi-factor Authentication (MFA) Requires multiple forms of identity verification to access audit data. |
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Audit Trail Encryption Audit logs and records are encrypted at-rest and in-transit. |
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Immutable Audit Logs Prevents purging or altering audit data except by system processes. |
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Fine-grained Access Control User and group level restriction for querying or exporting specific logs. |
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Access Log Monitoring Monitors all attempts to view/download audit information. |
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Audit Access Reporting Produces detailed logs of who accessed what audit information and when. |
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Privilege Escalation Alerts Notifies administrators of unauthorized access attempts or privilege changes. |
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Custom Security Policies Ability to define password policies, access expiration, whitelisting, etc. |
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IP Whitelisting/Blacklisting Limits access to authorized devices/networks only. |
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Session Timeout Settings Automatically logs users out after inactivity. |
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Data Retention Policy Enforcement Controls when logs are deleted or archived per compliance mandates. |
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Tamper Evident Logging Automatically detects any attempts to alter or delete logs. |
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Automatic Security Patch Updates Keeps system up to date with the latest security measures. |
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Audit Data Masking Sensitive client identifiers within the logs are masked where applicable. |
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Retention Period Configurability Allows retention periods to be set for specific jurisdictions, e.g., 7 years for SEC. |
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Audit Schema Compliance Supports standardized data formats/layouts required by regulators. |
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Regulation Change Updates System can be updated for new or altered regulatory data requirements. |
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Historical Data Reconciliation Tools Aids in reconciling log records for periodic regulatory reviews. |
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Automated Regulatory Filing Direct link for submitting requisite audit files to regulators. |
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Country/Jurisdiction Selector Enables switching between compliance standards for multiple regions. |
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GDPR/CCPA Privacy Features Enables deletion/anonymization in line with international privacy laws. |
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Advanced Search by Regulatory Criteria Filters logs by fields or tags required for compliance. |
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Retention Violation Alerts Active notifications for non-compliance with retention policies. |
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Subpoena/Regulator Request Handling Expedited processes for presenting data under legal or regulatory demand. |
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Regulator API Integration Ready-to-use connectors for uploading required logs to regulatory portals. |
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Encryption Key Management Demonstrates compliance with data encryption standards and auditability. |
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Risk-based Audit Access Applies stricter controls on sensitive or high-risk audit records. |
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Automated Expiry Notifications Alerts admin prior to deletion/archive in regulated timeframes. |
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Evidence of Compliance Documentation Built-in generation of compliance attestation reports. |
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Maximum Throughput Peak volume of records written per second with no data loss. |
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Low-latency Write Capability Shortest duration for audit entry to persist after the triggering event. |
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Concurrent User Support Number of users who can read/query the log system simultaneously without performance degradation. |
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Horizontal Scaling Support Easily adds server nodes or cloud instances to support growth. |
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Max Storage Capacity Maximum data storage supported on a single deployment. |
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Real-time Search Indexing Updates search indices in real-time as new records are written. |
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System Resource Auto-scaling Dynamically allocates compute and storage resources. |
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Time to Restore Logs (RTO) Duration to restore full log access following outage/failure. |
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Data Ingestion APIs High-performance APIs for bulk and streaming log entry. |
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Support for Multiple Log Streams Parallel ingestion and handling of different audit sources. |
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Load Balancing Distributes incoming audit data for consistent performance. |
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Non-blocking Write Architecture Writing audit logs does not block trading or compliance operations. |
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System Monitoring and Metrics Tracks throughput, latency, and error rates for health monitoring. |
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Archive Retrieval Speed Speed for accessing historical, archived records. |
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Bulk Import/Export Capability Efficiently handles mass data migrations. |
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Custom Audit Reports Configurable templates for summary and detail views. |
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Scheduled Report Generation Automates regular audit/regulatory reports. |
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Visual Dashboards Interactive data visual representation for key metrics/trends. |
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Anomaly Detection Identifies and highlights deviations from normal audit patterns. |
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Advanced Query Language Support Enables complex, ad hoc audit data interrogations. |
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Export to Multiple File Formats Extract data as PDF, XLSX, CSV, XML, etc. for sharing. |
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Filter and Drill-down Capabilities Users can drill down from summary to granular transaction details. |
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Historical Trend Analysis Compares audit data over time to identify recurring issues. |
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User Customization of Metrics Users define which audit statistics are tracked/displayed. |
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Automated Daily Summaries System-generated summary of daily compliance and transaction activities. |
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Data Visualization Widgets Multiple chart types and widgets for new insights. |
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Pre-built Regulatory Report Templates Templates for quick export of commonly requested audit documents. |
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Usage Analytics Tracks how and when the audit trail features are used. |
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Alert Generation for Report Findings System-generated alerts for outliers, gaps, or risks found in reports. |
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Auditable Report History Keeps history of report accesses, downloads, and recipients. |
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Hash Chaining Each record is cryptographically chained to prior, proving the order and integrity. |
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Checksum and Validation Checksums verify the completeness and accuracy of stored logs. |
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Tamper-evidence Mechanisms Detects any alteration; exposes if audit data is changed post-ingest. |
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Data Replication Multiple, geographically separated log backups. |
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Chain of Custody Documentation Proves unbroken record handling for evidence purposes. |
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Source Attribution Links every log entry to its originating system/user. |
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Immutable Storage Physical/virtual storage that prohibits overwriting of audit data. |
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Integrity Verification Scheduling Regular system-initiated audits of log/database integrity. |
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Signature Verification APIs Check digital signatures to prove authenticity of exported logs. |
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Integrity Breach Notifications Real-time alerts if data corruption or tampering is detected. |
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Deterministic Audit ID Generation Ensures no accidental ID collisions, for verifiable referencing. |
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Retention of Log Integrity Post-archive Data is never corrupted or lost, even in long-term storage. |
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Comprehensive Audit Trails for Internal Controls Monitors not just transactions, but all control access to sensitive data. |
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Automated Integrity Checks Frequency How often the system performs integrity verifications. |
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Trusted Time Source Synchronization Ensures events are timestamped using NIST or equivalent standard. |
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Full-text Search Capability Searches all indexed fields and raw content of records. |
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Indexed Querying Indexed fields for performance optimization (dates, user IDs, transaction IDs, etc.). |
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Time Range Search Search and filter on specific time periods or ranges. |
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Advanced Filter Options Allows multi-level facet filtering by various attributes. |
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Saved Search Queries Users can save common or complex search filters for re-use. |
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Real-time Results Display Updates search results instantly as new data arrives. |
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Export Search Results Easily export filtered records to multiple file formats. |
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Bulk Retrieval Capability Download or move large volumes for compliance review. |
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Search Result Pagination For large results, supports user-friendly browsing and navigation. |
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User-specific Search History Retains past user search queries for audit and workflow efficiency. |
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Auto-complete & Query Suggestions Aids users in forming accurate queries faster. |
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Legal Hold Functionality Locks relevant records to prevent deletion during investigation. |
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Partial Match and Fuzzy Search Supports approximate matching for user error tolerance. |
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Complex Boolean Query Support Combine AND, OR, NOT operators for sophisticated searching. |
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Search Query Response Time How quickly a query returns results regardless of log size. |
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Call Recording Integration Captures and stores audio of all voice interactions with clients. |
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Chat and Messaging Capture Automatically archives all IM, chat, and platform messages. |
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Email Logging Captures all inbound/outbound client correspondence emails. |
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In-person Meeting Notes Audit Logs official summaries and sign-off for physical meetings. |
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Omni-channel Communication Archiving Integration with multiple comms platforms (SMS, social, apps, etc.). |
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Searchable Communication Archives All captured communications are easily searchable. |
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Communication Tagging Label communications for easy retrieval (topic, case, urgency, etc.). |
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Retention Policy by Channel Retention rules can be set by communication mode. |
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Compliance Keyword Detection Automated flagging of key terms (insider dealing, etc.). |
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Consent Management Logs and manages client consent for call/communication recording. |
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Message Integrity Checking Ensures archive completeness with no missing data. |
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Attachment Archiving Stores and indexes all communication attachments and files. |
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Multi-language Support Logs communications in any supported language and script. |
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Client ID Cross-referencing Links all communications with client account identifiers. |
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Bulk Export for Review Allows export of full communication records for audits. |
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Intuitive User Interface Simple, clear navigation for all user types. |
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Role-based Dashboard Customization Dashboards tailored to the needs of different users. |
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Audit Log API Documentation Comprehensive developer guides for third-party/system integration. |
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Single Sign-on (SSO) Integration with standard SSO providers for ease of logging in. |
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Self-service Password Reset Users can reset their own credentials securely. |
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Bulk User Import/Management Admin can add/remove groups of users efficiently. |
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Granular Audit Permission Assignments Detailed control of which users may query/export/alter audit settings. |
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In-app Help/Guided Tutorials Contextual, step-by-step guidance for new users. |
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Change Management Audit Logs system config changes (updates, patches, settings, etc.). |
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Real-time Admin Alerts Admin is notified of unusual events, threshold triggers, or failures. |
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Scheduled Backups and Maintenance Administrative scheduling for backups, archiving, and cleanup. |
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Multi-lingual Interface Support Interface can be localized for global teams. |
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User Session Tracking Monitor and log all user sessions for audit and training. |
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Custom Branding Supports branding portal/logs for client-facing platforms. |
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Up-time Monitoring System continually tracks/alerts on service availability. |
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Open API Access Well-documented API for read/write/stream audit records. |
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Integration with Core Trading Platforms Standardized connectors to major OMS/EMS/back-office/CRM systems. |
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3rd Party Data Enrichment Support Ability to link/join with external KYC, payment, market data, etc. |
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Regulatory Gateway Connections Connects directly to regulatory data submission endpoints. |
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Bulk Import/Export via File Transfer Batch exchange with external environments using SFTP, etc. |
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Cloud Service Integration Works with AWS, Azure, GCP storage and analytics services. |
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Message Broker Compatibility Supports Kafka, RabbitMQ, etc. for real-time event streaming. |
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Webhooks and Callbacks Triggers custom actions when specific audit events occur. |
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Single Sign-On (SSO) Federation Supports SSO integration for seamless access across apps. |
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Data Format Interoperability Supports multiple standards (JSON, XML, FIX, CSV). |
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Connectors to Data Lakes/Warehouses Exports log data to central analytics environments. |
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Automated Data Sync Scheduling Schedules and executes regular data sync jobs. |
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Legacy System Migration Support Tools for importing and transforming data from prior log systems. |
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Remote System Health Monitoring Integration with enterprise IT monitoring tools. |
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Integrated API Throttling & Rate Limits Prevents overload and ensures stable performance. |
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Automated Backups Regular point-in-time backups of all logs and settings. |
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High-availability Architecture Failover and clustering for zero-downtime resilience. |
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Geographic Redundancy Logs/data are stored in multiple regions/countries. |
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Disaster Recovery Plan Documentation Well-documented and regularly-updated plans for recovery. |
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Recovery Point Objective (RPO) Maximum tolerable period in which data might be lost due to an outage. |
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Recovery Time Objective (RTO) Target duration for restoring audit system access post-failure. |
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Automated Failover Tests Periodic exercises to validate system resilience. |
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Audit Log Export for Offline Archival Periodic export to offline/removable media. |
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Encrypted Offsite Storage Copies stored in offsite, encrypted media/datacenter. |
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Recovery Runbook Availability Quick-access runbook for administrators to follow in disaster. |
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Service Continuity SLAs Guaranteed recovery/availability backed by contractual SLAs. |
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Failover Drill Audit Logs Proof of successful drills and their regularity. |
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Restore Verification Reports Automated reports post-backup/restore to verify completeness. |
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Redundant Systems for Power/Network Physical redundancy in datacenters (UPS, generators, network routes). |
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Test Environment Separation DR test and production physically/logically separated. |
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Custom Event Schema Definition Define custom fields/types for new audit events. |
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Configurable Audit Policies Easily adjust what is logged, how, and for how long. |
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Plugin/Module Support Third-party/ISV plugins for new integrations or features. |
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UI Customization Tailor look, feel, and workflows to organization needs. |
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Workflow Automation Customizable rules for alerting, approval, notifications, etc. |
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Field-level Security Customization Configurable security for different data fields or types. |
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Audit Metadata Tagging Supports tagging with business, product, client, or compliance tags. |
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Retention Rule Customization Supports custom periods/behaviors for log retention. |
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SSO / Identity Provider Integration Support for any SAML/OIDC compatible ID provider. |
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Custom Alert/Notification Configuration Custom rules for when/whom to notify for audit events. |
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Multi-tenancy Support Manages separation and security among different business units. |
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Localization - Custom Language Packs Ability to add new languages for GUI/reporting. |
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API Middleware Customization Configure pre/post API processing logic. |
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Regulatory Requirement Override Override defaults to meet emerging regulatory needs. |
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Field Mapping for Data Export Flexibly define how fields are mapped in export. |
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