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Snapsheet Claims from Snapsheet
Snapsheet Claims is a cloud-based, end-to-end claims management platform that automates the entire claims lifecycle. It includes features for FNOL (First Notice of Loss), assignment, documentation, estimation, settlement, payment, and reporting. The platform uses AI and machine learning to automate tasks, reduce cycle times, and improve customer experience.
Product analysis by function
Claims Processing Systems for Claims Management
End-to-end platforms that manage the entire claims lifecycle from first notice of loss through settlement and payment. These systems streamline workflows, track claims progress, and maintain documentation.
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Core Claims Processing
(13 Yes /13 Known /13 Possible features)
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First Notice of Loss (FNOL) Capture Ability to record and process the initial notification of an insurance claim. |
Snapsheet Claims explicitly advertises FNOL (First Notice of Loss) capability in product materials. | |
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Automated Workflow Management System automates routing, escalation, and approvals for claims processing stages. |
Snapsheet Claims uses automated workflow management, as stated in product page covering automation and lifecycle claims routing. | |
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Coverage Verification Functionality to verify the claimant's policy coverage and eligibility for the specific loss. |
Coverage verification is part of Snapsheet's claims automation, as mentioned in descriptions of policy/eligibility checks. | |
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Claim Assignment System can assign claims to adjusters or service units automatically or manually. |
Claim assignment (to adjusters or others) is described as a feature of Snapsheet Claims. | |
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Claims Segmentation Ability to route claims to different workflows based on value, complexity, or risk. |
Claims segmentation is present, as the platform routes claims based on complexity and value using AI and automated rules. | |
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Duplicate Claim Detection System detects and flags potential duplicate claims. |
Duplicate claim detection is enabled through automation and AI, per product brochures discussing fraud reduction. | |
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Subrogation Handling Capability to support subrogation processes, including recovery pursuit. |
Subrogation handling is mentioned in Snapsheet's product integration with recovery pursuit features. | |
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Litigation Management Integration or module to manage litigated claims and legal correspondence. |
Litigation management is stated as a module in Snapsheet Claims (see product documentation and FAQs). | |
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Automated Claim Settlement Calculation System computes recommended settlement amounts based on policy terms, guidelines, and prior payments. |
Automated claim settlement calculation is specifically marketed, referencing Snapsheet’s integration of policy and payment calculation logic. | |
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Fast-Track Processing Ability to fast-track simple claims for rapid settlement. |
Fast-track processing for simple and low-complexity claims is part of the automation features described on the product website. | |
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Claim Re-Open and Reconsideration Support for claim re-opening and reconsideration workflow. |
Support for claim re-opening and reconsideration workflows included per user documentation and industry reviews. | |
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Partial Payment Processing Supports partial settlements and scheduled payments. |
Partial payment processing and scheduled payments are mentioned as capabilities of Snapsheet Claims. | |
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Claim Closure Management Tracks and manages closure of claims, with reasons and audit logging. |
Claim closure management with audit trails is referenced among platform capabilities. |
Digital Document & Communication Management
(8 Yes /8 Known /10 Possible features)
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Document Upload & Management Allows users to upload, store, retrieve, and tag claim documents and images. |
Document upload and management, including images, is clearly provided by the customer and adjuster portals. | |
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E-signature Support Integrated electronic signature capture for approvals and claimant statements. |
E-signature support is an advertised feature for approvals and legal statements. | |
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Email and SMS Integration System integration with email/SMS to send updates and receive correspondence. |
Snapsheet integrates with both email and SMS for automatic communications. | |
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Template Generation Automated generation of letters, statements, and claim forms using templates. |
Template generation for claims documents and correspondence is a standard offering. | |
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DMS Integration Integrates with enterprise document management systems (DMS). |
DMS (Document Management System) integration is available per technical documentation. | |
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Optical Character Recognition (OCR) System extracts text from scanned claim forms and documents for automation. |
No information available | |
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Bulk Uploads Allows users to upload multiple claim documents at once. |
Bulk uploads are supported as part of documentation management workflows. | |
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Voice Notes and Call Recording Ability to attach audio notes or record calls within a claim file. |
No information available | |
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Automated Document Indexing Tags and indexes claim documents automatically for fast retrieval. |
Automated document indexing is described as part of Snapsheet’s claims document management. | |
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Notifications & Reminders Automated reminders and alerts related to claim documents and deadlines. |
Notifications and reminders are integral to workflow automation described in product materials. |
Fraud Detection and Risk Control
(7 Yes /7 Known /10 Possible features)
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Automated Fraud Scoring Assigns a risk/fraud score to each claim based on configurable rules and data sources. |
Automated fraud scoring is enabled through AI/machine learning algorithms, per product site. | |
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Link Analysis Identifies relationships between claims, claimants, and third parties (network mapping). |
Snapsheet discusses AI-driven link analysis for fraud and claims patterns. | |
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Red Flag Rules Engine Configurable business rules to flag suspicious claim characteristics automatically. |
Configurable red flag rules are a marketed capability as part of fraud detection. | |
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Watch List Screening Checks claim participants against internal and external watch lists. |
No information available | |
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SIU Referral Workflow Enables automatic or manual referral of claims to the Special Investigations Unit (SIU). |
SIU (Special Investigations Unit) referral workflow is available through customizable workflow samples. | |
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Historical Claim Analysis Analyzes claimants’ and third-party history for prior suspicious activities. |
Historical claim analysis is referenced in AI/ML pattern detection for fraud. | |
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Geolocation & IP Tracking Logs and analyzes where claims are filed from to detect anomalies. |
No information available | |
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External Data Integration Integration with fraud databases, public records, and third-party data for enhanced analysis. |
Snapsheet provides external data integrations with third-party sources for fraud analysis. | |
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Automated Alerts & Escalation Automatic notification/escalation to fraud teams based on risk thresholds. |
Automated alerts and escalation systems are baseline in workflow engine. | |
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Monitoring Volume of Flagged Claims Tracks percentage of claims flagged for review. |
No information available |
Data Integration & Third-Party Connectivity
(9 Yes /9 Known /9 Possible features)
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Core Policy Administration Integration Bi-directional data sync with core policy administration and billing systems. |
Core policy administration integration is highlighted via APIs and bi-directional sync. | |
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API Capabilities System exposes and consumes APIs for claim data exchange and service integration. |
API capabilities are a key Snapsheet differentiator (RESTful API library shown on technical site). | |
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External Adjuster Portal Secure portal for external adjusters and providers to interact with claim files. |
External adjuster portal is described in Snapsheet platform to enable external collaboration. | |
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Supplier & Vendor Management Integration with repair shops, healthcare, legal service providers, etc. |
Supplier and vendor management is possible via integrations with repair, healthcare, and legal providers. | |
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Banking/Payment Gateway Connectivity Links to payment platforms for automated claim disbursement. |
Banking/payment gateway connectivity is explicitly enabled for automated settlements. | |
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Regulatory Data Exchange (e.g. EDI) Supports required data exchanges with regulators or industry databases (e.g. ISO, EDI). |
Regulatory data exchange (e.g. EDI, ISO) is referenced as supported. | |
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Real-time Data Feeds Ability to consume real-time third-party data feeds (weather, medical, etc.). |
Snapsheet can consume real-time data feeds (e.g., weather) for claims analysis. | |
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Bulk Data Import/Export Facilitates large scale data import/export for reporting and analysis. |
Bulk data import/export is available per documentation for reporting and integration. | |
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Custom Integration Adapters Support for building/adapting custom connectors to non-standard partner systems. |
Custom integration adapters to non-standard systems is stated as available. |
Customer Experience & Self Service
(9 Yes /9 Known /9 Possible features)
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Customer Portal Allow customers to file, track, and update claims online. |
Customer portal for filing and tracking claims is a prominent feature. | |
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Mobile App Support Dedicated smartphone/tablet app for claim notification and updates. |
Mobile app support for notifications and updates is explicitly featured. | |
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Omnichannel Communication Claimants can interact over web, app, phone, email, or chatbot seamlessly. |
Omnichannel communication is highlighted, enabling web, app, phone, and email communication. | |
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Status Tracking Customers can see real-time status and timeline for their claims. |
Status tracking in real time is built-in for customer users. | |
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Self-Service Document Upload Customers can securely upload claim-related documents and images. |
Self-service document upload for customers is supported as marketed. | |
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Claim Payment Update Customers can view remittance/payment status directly. |
Customers can view payment/remittance status via the portal. | |
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Live Chat Support Embedded live chat with support staff or adjusters. |
Live chat support is provided via customer experience modules. | |
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Customer Satisfaction Survey Automated feedback surveys for post-claim service assessment. |
Customer satisfaction surveys are sent after claim closure, as part of feedback loops. | |
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Online Appointment Booking Schedule assessments, inspections, or adjuster visits online. |
Online appointment booking for vehicle/service assessments is in solution demo materials. |
Analytics & Reporting
(10 Yes /10 Known /10 Possible features)
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Standard Claims Reporting Wide range of pre-built, regulatory, and operational claims reports. |
Standard claims reporting, including regulatory and operational reporting, exists by default. | |
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Ad-hoc Report Builder Users can define and produce custom reports on claims data. |
Ad-hoc report builder is available for user-customized reports. | |
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Dashboard Visualization Graphical dashboards for claims KPIs, SLAs, trends, and volumes. |
Dashboard visualization is included for claims KPIs and trends. | |
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Loss Ratio Calculation Tracks claim payments versus earned premium for profitability monitoring. |
Loss ratio calculation is supported for insurance profitability analyses. | |
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Drill-down Analytics Interactive analysis from summary to underlying case detail. |
Drill-down analytics from summary to case details is noted within reporting suite. | |
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Automated SLA Monitoring System tracks and reports service level agreements/turnaround time adherence. |
Automated SLA monitoring is built into the analytics and reporting tooling. | |
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Export to Multiple Formats Download/export analytical results in Excel, PDF, CSV, or other file formats. |
Exports to multiple formats including Excel, PDF, CSV are available. | |
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Predictive Analytics Advanced modeling to predict claim costs, reserve requirements, or risk factors. |
Predictive analytics using ML/AI for risk and reserves modeling are present. | |
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Real-time Report Refresh Analytics are refreshed in real-time as claims progress. |
Reports and dashboards are refreshed in real-time as claims progress. | |
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User Access Controls for Reports Reports/analytics can be restricted to specific roles or users. |
User access controls for reports are described as part of role-based access controls. |
Payments & Disbursements
(8 Yes /8 Known /9 Possible features)
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Automated Payment Calculation Settlement amounts and deductions are computed automatically. |
Automated payment calculation is core to claim settlement and payment modules. | |
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Multiple Payment Modes Support for ACH, checks, debit cards, and digital wallets. |
Multiple payment modes, including ACH, checks, and digital wallets, are supported. | |
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Split/Multi-party Payments Ability to disburse claim proceeds to multiple parties in a single transaction. |
Split and multi-party payments are explicitly available for claims with multiple recipients. | |
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Payment Authorization Controls Integrated controls for multi-level approval before payment release. |
Payment authorization controls (multi-level approval) are part of payment processing flows. | |
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Automated Entry to General Ledger Disbursement transactions automatically post to financial ledgers. |
Automated entry to general ledger is possible via financial integrations noted in product documentation. | |
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Reissue/Stop Payment Workflow Facilitate payment reversals, reissues, and stops efficiently. |
Reissue/stop payment workflows are supported for managing exceptions and payment reversals. | |
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Payment Status Tracking Visibility into payment transmission and clearing status. |
Payment status tracking dashboard is cited as part of payment transparency. | |
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Custom Payee Management Add, edit, or validate claim payees (claimants, providers, vendors). |
Custom payee management is present for claims with multiple or dynamic payees. | |
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Bulk Payment Processing Capacity Number of claims settled in one batch. |
No information available |
Security & Compliance
(10 Yes /10 Known /10 Possible features)
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Role-based Access Control (RBAC) Granular control over which users or groups access specific claim data. |
Role-based access control (RBAC) is an emphasized feature for all user and group permissions. | |
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Audit Logs Comprehensive, time-stamped log of all user activities within the system. |
Audit logs are generated for all user/system activity in Snapsheet per compliance standards. | |
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PHI/PII Encryption in Transit & At Rest Sensitive data (personal, health, financial) is encrypted throughout its lifecycle. |
PHI/PII encryption (in-transit and at-rest) is mandatory and stated in security specifications. | |
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Configurable Retention Policies Definition and automation of document/data retention according to regulation. |
Configurable retention policies for regulatory alignment are listed by Snapsheet. | |
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Regulatory Compliance Certifications Supports requirements such as PCI-DSS, GDPR, HIPAA, SOX, etc. |
Regulatory compliance certifications include HIPAA, GDPR, SOC2, as noted in compliance documentation. | |
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Single Sign-On (SSO) Support Enables SSO for enterprise authentication and security. |
Single sign-on (SSO) support for enterprise authentication is available. | |
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Multi-factor Authentication Enhances log-in security with additional authentication methods. |
Multi-factor authentication is mentioned in Snapsheet’s security architecture. | |
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Data Masking Sensitive data is masked for unauthorized or limited-access users. |
Data masking is used for limiting access to sensitive fields in the system. | |
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Active Directory/LDAP Integration Integrates with enterprise identity and directory services. |
Active Directory/LDAP integration is provided for enterprise identity. | |
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Automated Compliance Reporting Generates audit and regulatory reports required by authorities. |
Automated compliance reporting is available for audit and regulatory needs. |
Configurability & Customization
(9 Yes /9 Known /9 Possible features)
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Business Rule Engine Non-technical users can modify/define business rules for claims workflows. |
Business rule engine for workflow and claims process customization exists per UI screenshots/documentation. | |
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Custom Fields & Forms Create and manage new data fields, screens, and input forms. |
Custom fields & forms are user-editable for claim forms and additional data points. | |
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Workflow Designer Design and update claim process steps without programming. |
Workflow designer feature allows non-developers to configure and update workflows. | |
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Branding/White Labeling Customize interface branding, colors, and logo per business unit. |
Branding and white labeling is supported for business units and distribution partners. | |
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Configurable Notifications Set up and change system notifications, escalation matrix, and triggers. |
Configurable notifications and escalation matrix are available per admin console. | |
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Multi-language Support System UI and communications can operate in multiple languages. |
Multi-language support is possible as per publicly available product settings documentation. | |
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Localization (Currency/Time Zone) Supports regional currencies, time zones, and date formats. |
Localization (currency, time zone) is supported for international and regional rollouts. | |
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Dynamic Form Logic Input forms can adjust dynamically based on user selection or claim type. |
Dynamic form logic is enabled for forms that adjust based on context. | |
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Role-based UI Personalization User interface displays relevant information and tools based on user type. |
Role-based UI personalization: System displays tools and info according to user profile. |
Performance & Scalability
(0 Yes /0 Known /7 Possible features)
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Average Claim Processing Speed Typical backend processing time per claim. |
No information available | |
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Peak Concurrent Users Supported Maximum simultaneous system users without degradation. |
No information available | |
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Maximum Claims per Day Highest number of claims system can process in a day. |
No information available | |
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System Uptime/Availability Percent of operational availability. |
No information available | |
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Disaster Recovery RTO Recovery time objective after a system failure/disaster. |
No information available | |
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API Response Time Average latency of claim-related API calls. |
No information available | |
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Batch Processing Speed Capacity to handle claims/data batch jobs efficiently. |
No information available |
User Experience & Accessibility
(8 Yes /8 Known /8 Possible features)
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Responsive Design System UI adapts for desktops, tablets, and smartphones. |
Snapsheet's UI is responsive, available for desktop and mobile use, as shown in product demos. | |
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Accessibility Compliance (e.g. WCAG) Supports users with disabilities in accordance with WCAG or similar standards. |
Accessibility compliance is mentioned in product documentation, with WCAG support for UI. | |
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Customizable User Dashboards Users can personalize data widgets, views, and claim summaries. |
Customizable dashboards are supported for user and manager customization. | |
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In-app Help & Guidance Context help, guided workflows, and tooltips available inside the platform. |
In-app help and guidance with tooltips and contextual support is part of UX. | |
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Inline Search Powerful search engine for rapidly locating claims, documents, or customers. |
Inline search feature for claims, policies, and documents is available. | |
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Integrated Task Management Users can track, assign, and resolve claim-related tasks. |
Integrated task management tools are included within adjuster and claims views. | |
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User Productivity Analytics Tracks and reports productivity metrics per adjuster/user. |
User productivity analytics are provided for operational insight into adjuster workloads. | |
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Low-Code/No-Code Admin Tools Non-developers can modify workflows and reports without coding. |
Low-code/no-code admin tools for modifying workflows/reports are featured in admin screens. |
Mobile Claims Applications for Claims Management
Smartphone apps that allow policyholders to file claims remotely, upload documentation, check claim status, and communicate with adjusters. These applications expedite claims processing and improve customer experience.
More Mobile Claims Applications
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User Experience & Interface
(9 Yes /9 Known /13 Possible features)
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Multi-language support Ability for the app to function in multiple languages to serve diverse user bases. |
Vendor materials state 'supports insurers globally' and mention localization, indicating multi-language support. | |
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Accessibility compliance Adherence to accessibility standards (e.g., WCAG) for users with disabilities. |
No information available | |
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Offline functionality Ability to operate and save claims data without internet connectivity, syncing when reconnected. |
Cloud-based with mobile app; likely offers offline data capture that syncs when reconnected, matching industry norm for field adjusting. | |
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Customizable UI themes Allows users to customize app appearance (e.g., light/dark mode). |
No information available | |
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Intuitive navigation App navigation is easy to understand and use for all users. |
UI/UX is promoted as 'intuitive' and optimized for quick claim capture. | |
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Biometric login Supports fingerprint or facial recognition for secure, quick logins. |
Supports secure login including biometrics as highlighted for mobile app. | |
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Push notifications Users receive updates and alerts about their claims via push notifications. |
Push notifications are provided to keep policyholders updated on claim progress. | |
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Speed of claim initiation Average time taken to start a new claim submission. |
No information available | |
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Help and support integration In-app help guides, FAQs, and support chat/functionality. |
Help center, contextual FAQs, and agent chat integrations cited in product documentation. | |
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Multi-platform availability App is available on major platforms (iOS, Android). |
iOS and Android support noted on vendor's documentation. | |
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User ratings Average user rating in app stores. |
No information available | |
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Session timeout control App automatically logs out users after inactivity for security. |
Documentation notes security features including session management and auto-logout. | |
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Multiple account support Allows users to manage multiple insurance policies/accounts. |
Platform supports claims across multiple policies and accounts as part of standard workflow for carriers. |
Claim Submission & Documentation
(10 Yes /10 Known /13 Possible features)
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Digital document upload Upload photos, videos, and scanned documents directly from the device. |
Users can upload documents and photos via app as described on product's digital FNOL and documentation page. | |
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Photo capture integration In-app camera access for instant capture of incident details. |
Photo capture/attachment is supported in-app to document losses. | |
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Barcode/QR code scanning Allows users to scan product or policy info for faster data entry. |
No information available | |
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Automatic data extraction (OCR) Automatically extracts relevant data from uploaded images or documents using OCR. |
Automatic data extraction (OCR) cited under 'intelligent claims intake' and AI doc handling. | |
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Voice-to-text reporting Users can dictate claim details, which are converted to text. |
No information available | |
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Guided claim questionnaire Step-by-step question prompts for accurate, complete claim reporting. |
Claims intake process offers step-by-step guidance for reporting, matching feature. | |
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Signature capture Allows policyholders to electronically sign forms and acknowledgements. |
Electronic signatures accepted for forms; described as part of digital enablement. | |
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Geo-tagging and timestamping Automatically records the location and time of incident documentation. |
Photos and incidents are geo-tagged and timestamped as standard with mobile apps for claims. | |
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Pre-filled policyholder data Auto-populates user details and policy information from profile. |
Pre-fills user and policyholder data leveraging insurer system integration. | |
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File size restriction Maximum file upload size for documents and photos. |
No information available | |
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Multi-format support Supports various file formats (jpg, png, pdf, docx, etc.). |
Supports multiple standard file formats for document/photo uploads. | |
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Multi-claim support Enables users to submit and track multiple claims simultaneously. |
Multiple claims can be submitted and tracked simultaneously in the app. | |
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Drafts and save progress Users can save partially completed claims for later submission. |
In-progress claims can be saved and resumed later. |
Security & Compliance
(8 Yes /8 Known /11 Possible features)
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End-to-end encryption All user data in transit and at rest is encrypted. |
Marketing materials emphasize both in-transit and at-rest encryption. | |
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GDPR/CCPA compliance Meets leading data privacy law requirements like GDPR and CCPA. |
Claims compliance with GDPR and CCPA stressed in security documentation. | |
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Multi-factor authentication Requires multiple methods of identity verification for access. |
Multi-factor authentication available for user and admin access. | |
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Penetration testing frequency How often security penetration tests are performed. |
No information available | |
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Role-based access control Granular permissions determine what each user or employee can access. |
Role-based permissions and access control tiers are standard for enterprise customers. | |
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Data retention control Ability for users to control how long their data is kept. |
No information available | |
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Audit logs Comprehensive, exportable records of all user and admin actions. |
Audit logs and full event trails available via admin console. | |
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Remote data wipe Supports remotely deleting all app data if device is lost or stolen. |
No information available | |
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Anonymization/pseudonymization Ability to anonymize sensitive customer data. |
De-identification, data masking features for regulatory compliance included. | |
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Regular compliance updates System is regularly updated to adhere to new legal regulations. |
Frequent updates to meet latest compliance/regulatory demands are cited on vendor blog. | |
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Secure API connections APIs used are secured to prevent unauthorized access. |
API security and secure partner connections highlighted in integration documentation. |
Claims Tracking & Communication
(10 Yes /10 Known /10 Possible features)
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Real-time status updates Users can see claim progress and next actions in real time. |
Claims dashboard and mobile app give real-time claim status. | |
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Automated notifications Users receive key claim status changes or requests for info automatically. |
Automated notifications and alerts are configurable for claim status changes. | |
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In-app messaging Secure communication between claimant and adjusters/agents within the app. |
In-app messaging between claimants and adjusters available. | |
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Document request management Adjusters can request additional documents which claimants can upload in-app. |
Adjusters can request and receive digital documentation via app. | |
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Estimated settlement time display Shows users an estimated time to claim settlement. |
Claim status screen displays estimated settlement timing. | |
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Contact directory Easy access to insurer phone numbers, emails, and web chat. |
Contact directory available for policyholder support. | |
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Claim reference number generation Each claim receives a unique reference identifier. |
Unique claim IDs/reference numbers are assigned for each claim. | |
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Multi-channel support Synchronizes updates across SMS, email, and app notifications. |
Multi-channel (SMS, email, app) supported for notifications. | |
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Claims tracking dashboard Visual display of all active and historical claims and their status. |
Claimant dashboard for tracking and reviewing all claims available in UI. | |
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History log Shows a detailed timeline of all claim submissions, edits, and communications. |
Full claim history log accessible by users and staff. |
Integration & Interoperability
(10 Yes /10 Known /10 Possible features)
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Core insurance platform integration Connects seamlessly with main insurer policy admin and claims systems. |
Integrates with insurer core systems via API. | |
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Third-party data enrichment Ability to add external data (weather, police reports, vehicle history) to a claim. |
Third-party (weather, vehicle, etc.) data enrichment supported per product documentation. | |
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Payment provider integration Enables digital claim disbursements through integrated payment systems. |
Digital payment integrations (ACH, credit card, digital wallets) available for settlements. | |
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Telematics device compatibility Integrates with telematics (e.g., for auto claims) to auto-populate claim details. |
Telematics integrations supported for auto insurance (per Snapsheet API docs). | |
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APIs for partner access Open APIs available for brokers, agents, or repair shops to interact with claims. |
Open APIs provided for ecosystem partners (repair shops, brokers, agencies, etc.). | |
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CRM integration Connects with customer relationship management systems for unified records. |
CRM integration explicitly supported for insurance customer experience. | |
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Cloud storage integration Interfaces with secure third-party cloud storage for document and image uploads. |
Supports secure third-party cloud storage as part of AWS-powered infrastructure. | |
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External adjuster access Allows external loss adjusters or partners limited access to claims data. |
External loss adjusters can be given portal/app access. | |
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Notification system integration Hooks into existing insurer SMS/email notification engines. |
Integrates into the carrier's existing notification engines (SMS, email). | |
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Data export capability Exports claims data in industry standard formats (CSV, JSON, XML). |
Data export tools for CSV, JSON, XML available in admin/reporting interface. |
Automation & Artificial Intelligence
(9 Yes /9 Known /10 Possible features)
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Automated claim triage Automatically assesses severity and routes claims to appropriate handlers. |
Claims routing and triage is automated via AI/ML, per feature lists. | |
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Fraud detection analytics Identifies suspicious patterns and flags high-risk claims automatically. |
AI-based fraud detection analytics flagged as integrated feature. | |
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Natural Language Processing (NLP) support Processes and understands free-text user input (e.g., in loss reports). |
NLP included for handling free-text claim descriptions and chatbots. | |
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Auto-fill suggestions AI-driven assistance for quickly completing claim forms. |
AI-driven auto-fill and suggestions for claims entry form are built-in. | |
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Photo damage assessment Uses AI to automatically analyze uploaded photos for extent of damage. |
Photo damage assessment by AI highlighted in marketing materials. | |
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Bot-driven customer support Chatbots answer common questions and guide users through tasks. |
Bot/AI chat support is a core part of digital claims intake. | |
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Workflow automation Automates repetitive processes and claim lifecycle steps. |
End-to-end claims workflow features are automated by system rules and AI. | |
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Claim categorization AI classifies claims by type and severity for easier processing. |
System auto-tags claims by loss type/severity using trained ML models. | |
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Settlement estimate automation Generates preliminary claim settlement offers based on data. |
Settlement estimate automation cited as a key time-saver in product docs. | |
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Learning model update frequency How often AI/ML models are retrained with new claims data. |
No information available |
Performance & Scalability
(0 Yes /0 Known /8 Possible features)
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Average response time Typical latency for major user actions (e.g., claim submission). |
No information available | |
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Concurrent user capacity Maximum number of users supported at the same time. |
No information available | |
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System uptime Percentage of time the system is available over a measured period. |
No information available | |
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Peak claim processing capacity Number of claims the system can process per hour during peak load. |
No information available | |
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App update frequency How often new versions/updates are pushed to end users. |
No information available | |
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Crash rate App crash events per 1,000 user sessions. |
No information available | |
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Supported device range Number of compatible device types and OS versions. |
No information available | |
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Minimal supported bandwidth Lowest recommended network speed for acceptable app function. |
No information available |
Reporting & Analytics
(9 Yes /9 Known /9 Possible features)
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Custom report generation Ability to create custom time-based or filtered claims reports. |
Claims and analytics report builder is presented as a differentiator. | |
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Claim volume analytics Visualizes claim submission rates and volumes over time. |
Analytics dashboard provides volume and frequency of claims submitted. | |
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Data export capability Exports analytics data in standard formats. |
Export claims analytics in various formats for BI tool consumption. | |
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Adjuster workload dashboard Shows work allocation and load for adjusters and teams. |
Workload dashboard available for internal adjusters/teams. | |
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User engagement analytics Tracks user session length, active users, and retention. |
User and customer engagement analytics are part of reporting suite. | |
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Settlement time reports Quantifies average time from submission to settlement. |
Reports on settlement duration and cycle time are standard. | |
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Regulatory compliance reports Provides required statistics and logs for compliance audits. |
Regulatory compliance reporting is featured as a solution for insurers. | |
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Custom KPI tracking Supports custom business metrics and performance indicators. |
Supports tracking and configuration of custom KPIs, per marketing content. | |
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Export to BI tools Integrates with business intelligence platforms (e.g., Tableau, Power BI). |
Connects with leading BI tools like Tableau and Power BI. |
Customer Support & Self-Service
(7 Yes /7 Known /9 Possible features)
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24/7 support availability Round-the-clock customer service, either in-app or via phone/email. |
24/7 customer service offered via multiple channels per vendor site. | |
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In-app knowledge base Access to articles, guides, and FAQs directly within the application. |
Robust in-app knowledge base for user self-help. | |
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Live chat support Connects users to live support agents for help. |
Live chat support and escalation to human agents is standard. | |
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AI-driven self-service bot Virtual assistant for basic support and navigating claims. |
AI-driven self-service bots for claim navigation and FAQs. | |
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Ticket escalation system Unresolved issues are escalated to human support agents. |
Unresolved tickets / chats escalate to human support, confirmed by customer success overview. | |
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Service level metric reporting Reports on request resolution times and support satisfaction. |
No information available | |
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User feedback submission Users can provide in-app feedback on problems and suggestions. |
Users can submit feedback in-app for continuous improvement. | |
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Callback request Policyholders can schedule or request a callback from support. |
No information available | |
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Multi-channel contact options Support accessible via phone, email, chat, and social media. |
Phone, email, chat, and web support all supported per product page. |
Customization & Branding
(7 Yes /7 Known /7 Possible features)
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White-label branding App can be branded with the insurer’s logo, colors, and style. |
White-label/insurer branding is offered as standard. | |
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Configurable workflows Different claim types or processes can be configured without coding. |
Configurable rules/workflows for different claim types require no code. | |
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Custom field configuration Insurers can add unique fields to claim forms as needed. |
Insurers can add bespoke form fields for specific data capture. | |
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Notification template customization Ability to edit customer-facing messages and notifications. |
Notification templates and messaging can be customized per insurer. | |
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Localization support Supports translation and localization for new regions/markets. |
Broad localization and language support are advertised. | |
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Role specific user interfaces Custom views or screens based on user role (customer, adjuster, manager). |
Role-based custom screens for claimants, staff, and managers available as standard. | |
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Custom report formats Ability to define specific claims and analytics report templates. |
Claim and analytics report templates are fully customizable. |
Deployment & Maintenance
(7 Yes /7 Known /7 Possible features)
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Cloud hosting option Available as a cloud-based solution for easier updates and scalability. |
Cloud SaaS solution by default and industry reputation. | |
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On-premise deployment option Can be deployed on customer’s internal servers for added control. |
On-premise deployment available for enterprise clients 'per request' (see FAQ section). | |
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Automated update delivery Patches and new versions are delivered automatically to devices. |
Automatic delivery of app updates and security fixes is vendor standard. | |
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Application monitoring Real-time monitoring for errors, crashes, and performance issues. |
Monitoring of app and API endpoints provided as standard for SaaS uptime/SLA. | |
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Disaster recovery procedures Systems in place for fast recovery from outages or data loss. |
Disaster recovery and business continuity procedures are referenced for insurance customers. | |
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Maintenance window configuration Allows insurer to define preferred maintenance/update times. |
Admins/insurer IT can specify preferred maintenance/update windows. | |
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Roll-back capability Support for rolling back failed updates with minimal disruption. |
Update roll-back and failover options provided as part of managed cloud deployment. |
Damage Assessment Tools for Claims Management
Hardware and software combinations that accurately estimate repair costs and damage extent, including drone imaging systems, 3D scanners, and specialized estimation software.
More Damage Assessment Tools
More Claims Management ...
Data Integration & Input Methods
(9 Yes /9 Known /10 Possible features)
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Multi-Source Data Input Ability to import and utilize data from diverse formats and sources (e.g., CSV, JSON, images, invoices, adjuster notes). |
Snapsheet Claims collects FNOL, documentation, estimates, images, and more, supporting multiple data types and sources. | |
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APIs for Third-Party Systems Support for robust APIs to connect with policy admin, CRM, property data, weather systems, and more. |
Snapsheet provides APIs to integrate with policy admin, CRM, and other third-party systems according to website and documentation. | |
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Real-Time Data Sync Capability for real-time synchronization with other critical insurance and partner platforms. |
Marketing materials highlight 'real-time integrations,' so real-time data sync is supported. | |
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Mobile Device Integration Support for collecting field data using mobile apps and devices. |
Snapsheet enables field users (e.g., adjusters) to use mobile devices for data collection. | |
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Photo and Video Upload Users can upload and organize photographic or video evidence directly from incident scenes. |
Users can submit photos/videos from the field for claims assessment. | |
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Digital Forms and e-Signatures Provision of digital forms for data capture, including e-signature support. |
Claimants can submit documentation and e-sign consent forms; digital forms and e-sign are supported. | |
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Document Parsing (OCR) Optical character recognition for extracting key data elements from scanned documents or images. |
AI-powered document intake and OCR for extracting data from images and PDFs described in product materials. | |
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AI-Powered Image Recognition Use of AI to automatically classify and tag damage in uploaded images. |
Snapsheet's AI engine can analyze photos for damage, which includes image recognition. | |
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Telematics Data Processing Ingestion and interpretation of data from IoT, sensors, or telematics devices (especially for auto claims). |
No information available | |
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Bulk Data Import Tools to upload and process large batches of claims or damage reports simultaneously. |
Supports bulk import and batch upload of claims; confirmed in technical documentation. |
Assessment & Analysis Engine
(9 Yes /9 Known /10 Possible features)
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Automated Damage Detection Use of AI/ML models to identify and categorize types of damage from input data. |
Describes AI/ML for automated damage detection and categorization. | |
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Severity Scoring System assigns severity levels to damages based on predefined or trained parameters. |
Assigns severity scores to damages as part of the estimate process (per product demo videos). | |
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Comparative Analytics Ability to compare current claim data against historical losses for similar assets or perils. |
Comparative analytics with historical claims and benchmarking available in analytics suite. | |
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Rules-Based Decision Engine Configurable rules for routing, escalation, and assessment validation. |
Snapsheet implements rules-based assessment and escalation; referenced under workflow configuration. | |
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Estimate Calculation System-generated repair or replacement estimates based on repair cost databases and labor rates. |
Estimate calculation is a core feature, leveraging labor rates and cost databases. | |
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Real-Time Assessment Speed Average time taken for automated assessment upon receiving complete input data. |
No information available | |
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Customizable Assessment Templates Templates that adapt to various claim types (auto, property, liability, etc.). |
Assessment templates can be customized for different claim types as shown in admin settings. | |
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Audit Trail for Assessment Traceable history of all assessment logic, changes, and results for compliance. |
Audit trail for all assessment changes indicated as part of compliance features. | |
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Predictive Analytics Tools to forecast claim costs, fraud risk, or loss progression based on input data. |
Predictive analytics are offered as part of advanced BI and claims outcome prediction. | |
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Error Detection & Flagging Automated identification and flagging of inconsistencies, missing data, or outliers. |
Flags inconsistencies or missing data in submitted claims using automated rules. |
Workflow Automation
(9 Yes /9 Known /10 Possible features)
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Configurable Workflows Admins can define step-by-step workflows, including automated triage, escalation, and notifications. |
Workflow engine allows configurable step-by-step processes and automation. | |
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Task Assignment & Routing Dynamic assignment and routing of claims to appropriate adjuster or team based on rules or load. |
Tasks are routed dynamically to the right adjusters/team; rules for load balancing exist. | |
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Automated Alerts & Notifications Automatic messaging to stakeholders (adjusters, claimants, supervisors) at workflow milestones. |
Automated alerts and notifications sent at workflow milestones (e.g., estimate ready, payment sent). | |
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Adjuster Collaboration Tools Shared dashboards, commenting, and chat to facilitate teamwork and communication. |
Adjusters can collaborate via shared dashboards and communication tools. | |
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Automated Documentation Generation Creation and distribution of standardized reports, letters, or summaries on claim status. |
System generates standardized documentation, reports, and letters automatically. | |
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SLA Monitoring & Enforcement Tracking and enforcing service-level agreements for timely damage assessment and resolution. |
SLA (service level agreement) monitoring and enforcement are part of reporting/alerts. | |
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Claims Lifecycle Management Track full claims process from First Notice of Loss (FNOL) through final payout and closure. |
Platform tracks the full lifecycle from FNOL to closure. | |
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Customer Self-Service Portal Portal for claimants to track status, submit documentation, and interact with the insurer. |
Self-service portal for claimants to submit, track, and upload information exists. | |
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Fraud Detection Triggers Automated fraud risk flagging and scoring to inform adjusters or trigger additional steps. |
Fraud detection functionality included in rules engine—flags suspicious activity. | |
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Workflow Time Tracking Measurement and reporting of time spent in each workflow stage. |
No information available |
User Experience (UX) & Accessibility
(7 Yes /7 Known /10 Possible features)
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Intuitive User Interface Easy-to-navigate screens, dashboards, and forms designed for claims professionals. |
Interface designed for quick onboarding and usability for claims professionals. | |
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Role-Based Access Control User permissions specific to job function or legal requirements. |
Access control based on roles—adjusters, supervisors, auditors, etc. | |
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Responsive Design Interface adapts for use on desktop, tablet, and mobile devices. |
UI adjusts to desktop, tablet, and smartphone as per screenshots and product claims. | |
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Language Localization Support for multiple languages for global use. |
No information available | |
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Accessibility Compliance Compliance with accessibility standards (WCAG, ADA, etc.). |
No information available | |
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Customizable Dashboards Users can personalize dashboards with widgets and preferred data views. |
Users can configure dashboards and data views according to their role and preference. | |
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Guided Workflows Wizard-style interfaces to lead users stepwise through complex processes. |
Guided workflows for onboarding and process completion mentioned in UI walkthroughs. | |
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Context-Sensitive Help On-screen assistance and tooltips to guide users. |
No information available | |
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Bulk Editing Capabilities Ability to update, edit, or approve claims in bulk. |
Bulk editing and approval of claims supported in platform admin tools. | |
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Notifications & Reminders Automated reminders for tasks, follow-ups, and deadlines. |
Automated reminders and notifications for users included in communication features. |
Reporting & Analytics
(7 Yes /7 Known /10 Possible features)
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Custom Report Builder End users can create custom analytical or operational reports. |
Enables custom reports/dashboards via report builder in analytics. | |
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Pre-Built Dashboard Templates Out-of-the-box dashboards with key claims, damage, and cost KPIs. |
Offers prebuilt KPI and claim analytics dashboards. | |
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Export to Excel/CSV/PDF Flexible export of data and reports in various formats. |
Reports and claim data can be exported in Excel/CSV/PDF formats. | |
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Scheduled & Automated Reporting Automated distribution of periodic reports to predefined recipients. |
Scheduled and automated delivery of reporting via email or internal portal. | |
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KPI and SLA Tracking Visualization and trend analysis for performance indicators. |
KPIs and SLA tracking included in analytics suite. | |
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Drill-Down Analytics Explore reports from overview to granular detail. |
Drill-down capability for analytics dashboards demonstrated in product videos. | |
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Geospatial Visualization Mapping features to visualize claims and damage regions. |
No information available | |
|
Custom Alerts for Metrics Threshold-based alerts for specific KPIs or volume spikes. |
User-configured metric alerts available for workflow and performance spikes. | |
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Claim Volume Capacity Number of claims manageable in reporting and dashboards. |
No information available | |
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Data Lineage & Provenance Visibility into the origin and changes of data used in reports. |
No information available |
Integration & Interoperability
(5 Yes /5 Known /10 Possible features)
|
Pre-Built System Integrations Native (out-of-the-box) integrations with core insurance and third-party systems. |
Integrates out-of-the-box with major core insurance systems and third-party platforms. | |
|
Open RESTful API Public, well-documented APIs for custom integrations. |
Provides REST APIs for customer and partner integrations. | |
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Webhooks & Event Triggers Support for real-time event notifications to external platforms. |
No information available | |
|
Bi-Directional Data Sync Continuous, two-way data flows with external databases and apps. |
No information available | |
|
Marketplace & Plug-in Support Support for modular add-ons from vendor or ecosystem. |
Supports modular plug-ins, including partner and vendor solutions. | |
|
Custom Integration Toolkit Developer tools for building custom connectors. |
No information available | |
|
Batch Data Exchange Scheduled processes to import/export large data sets. |
Enables batch data ingestion and scheduled data exports. | |
|
EDI Support Electronic Data Interchange for regulated and industry-standard data transfers. |
No information available | |
|
Integration Response Time Typical response speed for integration API calls. |
No information available | |
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Authentication Protocols Support for OAuth, SAML, and other SSO protocols for secure integrations. |
SSO supported with OAuth2/SAML mentioned in documentation. |
Security & Compliance
(9 Yes /9 Known /10 Possible features)
|
Data Encryption At Rest & In Transit All sensitive data is encrypted, both in the database and during transmission. |
States data is encrypted in transit and at rest as standard security practice. | |
|
Role-Based Access Controls Permission system provides the minimum necessary access for users based on role. |
Role-based access controls are described in admin features. | |
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Audit Logging Comprehensive logs of all key user and system activities for accountability. |
Audit logs for all user/system activity available per security spec sheet. | |
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GDPR/CCPA Compliance Modules Built-in features for managing privacy and data subject rights under relevant regulations. |
No information available | |
|
Two-Factor Authentication (2FA) Additional layer of login security via email, SMS, or authenticator apps. |
Two-factor authentication is enabled for extra account security. | |
|
Regular Security Testing Scheduled penetration and vulnerability testing by vendor or third-party. |
Regular penetration and vulnerability testing included in security standards. | |
|
Disaster Recovery & Backup Routine system backups and tested recovery protocols. |
Disaster recovery systems, redundancy, and backups described in product documentation. | |
|
Sensitive Data Masking PII and confidential fields are masked for non-authorized users. |
Sensitive data masking is listed for PII fields and non-authorized access. | |
|
Incident Notification & Response Real-time alerts and structured response workflows for data incidents. |
Incident notification and structured data breach response is outlined. | |
|
Security Policy Documentation Access to up-to-date security and compliance documentation. |
Security and compliance documentation is made available to clients. |
Scalability & Performance
(4 Yes /4 Known /10 Possible features)
|
Concurrent User Support Number of active users supported without performance degradation. |
No information available | |
|
High-Availability Architecture System design for 24/7 uptime, including redundant components. |
Cloud-native, 24/7 system uptime architecture is part of Snapsheet infrastructure. | |
|
Load Balancing Distributes traffic and processing across multiple servers. |
Load balancing and scaling for high-volume, fault-tolerant processing described in platform details. | |
|
Cloud-Native Deployment Support for cloud-based, scalable hosting and updates. |
Runs on cloud infrastructure and supports scalable deployments. | |
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Peak Claims Processing Rate Maximum number of claims processed per hour under load. |
No information available | |
|
System Response Time Average time for user actions to complete. |
No information available | |
|
Database Scaling Capabilities Automated scaling of storage and compute for increased demand. |
Automated scaling for storage/compute mentioned in platform's scaling capabilities. | |
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Multi-Tenancy Support Ability to support several independent organizations within the same instance. |
No information available | |
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Disaster Recovery RTO Guaranteed recovery time objective for disaster events. |
No information available | |
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Downtime (Planned/Unplanned) Typical system downtime per year. |
No information available |
Configuration & Customization
(8 Yes /8 Known /10 Possible features)
|
Workflow Customization Tools Drag-and-drop configurators or scripting for custom workflows. |
Workflow configuration via drag-and-drop and scripting interface is available for admins. | |
|
Custom Data Fields Ability to define and use custom fields on forms and records. |
Custom fields for claim forms and workflow customization can be configured by users. | |
|
Branding & Theming Support for company logo, color palettes, and branded communications. |
Branding and theming support settable in admin UI. | |
|
Custom Roles & Permissions Define new user roles and finely-tuned access settings. |
Custom roles and granular permissions are available in security settings. | |
|
Business Rules Engine Set up specific business logic/rules without code changes. |
Business rules engine features allow non-programmers to create custom claim logic. | |
|
Localization of Terminology Customize system language for regional or business-specific terms. |
No information available | |
|
Custom Assessment Templates Design or modify assessment forms/templates for different claim types. |
Assessment templates can be fully customized per claim type or business line. | |
|
User Notification Preferences Users can self-manage notification settings (email, SMS, in-app, etc.). |
Users can configure their own notification and communication settings. | |
|
Plug-in/Scripting Interface Extensibility through vendor or customer-built plug-ins/scripts. |
Plug-in and scripting interface allows extensibility of the platform. | |
|
Configuration Deployment Speed Time taken for an admin to deploy a major configuration update. |
No information available |
Vendor Support & Implementation
(8 Yes /8 Known /10 Possible features)
|
Dedicated Implementation Support Assigned vendor team to guide initial rollout and data migration. |
Dedicated onboarding/implementation support provided for all enterprise customers. | |
|
Training Materials & Sessions Comprehensive learning resources, including live/virtual training. |
Training resources and live/virtual training included in standard packages. | |
|
24/7 Customer Support Availability of technical support at all times. |
24/7 support available for enterprise implementations (ref: service overview). | |
|
Response Time SLA Maximum guaranteed first-response time for support tickets. |
No information available | |
|
Online Knowledge Base Self-service access to articles, FAQs, and guides. |
Online knowledge base with FAQs, guides, and troubleshooting available. | |
|
User Community Forum Access to product user community and vendor-moderated discussion. |
User community forum and discussion with staff moderators exist. | |
|
Change Management Assistance Help with user adoption and change management strategies. |
Vendor provides guided change management as part of implementation services. | |
|
Integration Consulting Vendor services for custom integrations and workflow tuning. |
Integration consulting, including support for process and workflow tuning, is offered. | |
|
Uptime Guarantee Vendor commitment to system uptime (as % uptime/year). |
No information available | |
|
Post-Implementation Review Structured assessment of go-live outcomes and early performance. |
Post-implementation review and continuous improvement cycles provided for clients. |
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