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RightIndem Claims Platform from RightIndem
A customer-focused digital claims platform with mobile capability that enables FNOL, document uploads, claim status tracking, and digital payments. The platform uses intelligent workflows to automate claims handling and provides analytics for insurers.
Product analysis by function
Mobile Claims Applications for Claims Management
Smartphone apps that allow policyholders to file claims remotely, upload documentation, check claim status, and communicate with adjusters. These applications expedite claims processing and improve customer experience.
More Mobile Claims Applications
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User Experience & Interface
(9 Yes /9 Known /13 Possible features)
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Multi-language support Ability for the app to function in multiple languages to serve diverse user bases. |
RightIndem's marketing states 'multilingual' workflows and interfaces supporting multi-language implementations. | |
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Accessibility compliance Adherence to accessibility standards (e.g., WCAG) for users with disabilities. |
No information available | |
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Offline functionality Ability to operate and save claims data without internet connectivity, syncing when reconnected. |
Offline FNOL submission is mentioned in solution documentation and case studies. | |
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Customizable UI themes Allows users to customize app appearance (e.g., light/dark mode). |
RightIndem supports configurable UI with insurer branding including light/dark mode. | |
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Intuitive navigation App navigation is easy to understand and use for all users. |
Product positioning highlights customer-friendly, intuitive navigation. | |
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Biometric login Supports fingerprint or facial recognition for secure, quick logins. |
No information available | |
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Push notifications Users receive updates and alerts about their claims via push notifications. |
Push notifications for claims status and requests are referenced in user documentation. | |
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Speed of claim initiation Average time taken to start a new claim submission. |
No information available | |
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Help and support integration In-app help guides, FAQs, and support chat/functionality. |
RightIndem's app includes in-app FAQs and knowledge base for support. | |
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Multi-platform availability App is available on major platforms (iOS, Android). |
Mobile support for iOS and Android is clearly advertised. | |
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User ratings Average user rating in app stores. |
No information available | |
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Session timeout control App automatically logs out users after inactivity for security. |
User security documentation refers to automatic session logout after inactivity. | |
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Multiple account support Allows users to manage multiple insurance policies/accounts. |
Multiple insurance policies/accounts can be managed by the end-user in RightIndem. |
Claim Submission & Documentation
(11 Yes /11 Known /13 Possible features)
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Digital document upload Upload photos, videos, and scanned documents directly from the device. |
Platform supports uploading photos, videos, and docs for claim submission. | |
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Photo capture integration In-app camera access for instant capture of incident details. |
Claimants can capture and upload incident photos via in-app camera access. | |
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Barcode/QR code scanning Allows users to scan product or policy info for faster data entry. |
No information available | |
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Automatic data extraction (OCR) Automatically extracts relevant data from uploaded images or documents using OCR. |
OCR is referenced for automated extraction of document details in RightIndem materials. | |
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Voice-to-text reporting Users can dictate claim details, which are converted to text. |
Voice-to-text option for FNOL is referenced on product pages. | |
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Guided claim questionnaire Step-by-step question prompts for accurate, complete claim reporting. |
Step-by-step guided questionnaires are a core FNOL user journey feature. | |
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Signature capture Allows policyholders to electronically sign forms and acknowledgements. |
Electronic signature capture included for digital consent and claims submission. | |
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Geo-tagging and timestamping Automatically records the location and time of incident documentation. |
Platform documentation mentions location capture and incident date/time stamps. | |
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Pre-filled policyholder data Auto-populates user details and policy information from profile. |
Customer- and policy-specific data is pre-filled to streamline claim initiation. | |
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File size restriction Maximum file upload size for documents and photos. |
No information available | |
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Multi-format support Supports various file formats (jpg, png, pdf, docx, etc.). |
Supports uploads of jpg, png, pdf, docx and other major file types (per documentation). | |
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Multi-claim support Enables users to submit and track multiple claims simultaneously. |
Enables submitting and tracking multiple claims per user (multi-claim dashboard). | |
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Drafts and save progress Users can save partially completed claims for later submission. |
Claims may be saved in progress and completed later (drafts capability). |
Security & Compliance
(7 Yes /7 Known /11 Possible features)
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End-to-end encryption All user data in transit and at rest is encrypted. |
All platform data is encrypted at rest and in transit per security section of the website. | |
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GDPR/CCPA compliance Meets leading data privacy law requirements like GDPR and CCPA. |
Compliance with GDPR/CCPA is stated in the product info and privacy documentation. | |
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Multi-factor authentication Requires multiple methods of identity verification for access. |
Supports multi-factor authentication as part of security protocol. | |
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Penetration testing frequency How often security penetration tests are performed. |
No information available | |
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Role-based access control Granular permissions determine what each user or employee can access. |
Product offers user role management and access controls per documentation. | |
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Data retention control Ability for users to control how long their data is kept. |
No information available | |
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Audit logs Comprehensive, exportable records of all user and admin actions. |
Audit logs are referenced for insurer compliance and tracking actions. | |
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Remote data wipe Supports remotely deleting all app data if device is lost or stolen. |
No information available | |
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Anonymization/pseudonymization Ability to anonymize sensitive customer data. |
No information available | |
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Regular compliance updates System is regularly updated to adhere to new legal regulations. |
Mentions regular legal and compliance regulation updates delivered via product updates. | |
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Secure API connections APIs used are secured to prevent unauthorized access. |
External API security is referenced in developer and insurer integration docs. |
Claims Tracking & Communication
(9 Yes /9 Known /10 Possible features)
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Real-time status updates Users can see claim progress and next actions in real time. |
Claimants can see real-time claim progress and status on their dashboard. | |
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Automated notifications Users receive key claim status changes or requests for info automatically. |
Automated notifications (email, push, SMS) for key claim updates are advertised. | |
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In-app messaging Secure communication between claimant and adjusters/agents within the app. |
In-app secure messaging between claimants and insurer adjusters is supported. | |
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Document request management Adjusters can request additional documents which claimants can upload in-app. |
Adjusters may request additional docs from within the app as indicated by feature demos. | |
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Estimated settlement time display Shows users an estimated time to claim settlement. |
No information available | |
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Contact directory Easy access to insurer phone numbers, emails, and web chat. |
Support and contact directories featured in user resources and app menu. | |
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Claim reference number generation Each claim receives a unique reference identifier. |
Each claim receives a reference number for tracking and support. | |
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Multi-channel support Synchronizes updates across SMS, email, and app notifications. |
Notifications and status updates may be synchronized across app, SMS, and email. | |
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Claims tracking dashboard Visual display of all active and historical claims and their status. |
Claims dashboard provides visual overview of all claims and their statuses. | |
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History log Shows a detailed timeline of all claim submissions, edits, and communications. |
History/timeline of all claim actions and communication is available in app. |
Integration & Interoperability
(8 Yes /8 Known /10 Possible features)
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Core insurance platform integration Connects seamlessly with main insurer policy admin and claims systems. |
Described as being able to integrate easily with core insurer or policy admin systems. | |
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Third-party data enrichment Ability to add external data (weather, police reports, vehicle history) to a claim. |
Third-party data (weather, vehicle info, etc.) enrichment is noted as a differentiator. | |
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Payment provider integration Enables digital claim disbursements through integrated payment systems. |
Digital payment and disbursement integration discussed in payment methods and workflows. | |
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Telematics device compatibility Integrates with telematics (e.g., for auto claims) to auto-populate claim details. |
No information available | |
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APIs for partner access Open APIs available for brokers, agents, or repair shops to interact with claims. |
Open APIs are a documented partner integration feature on the site and in partner materials. | |
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CRM integration Connects with customer relationship management systems for unified records. |
Documented integrations with CRM and policy admin systems available. | |
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Cloud storage integration Interfaces with secure third-party cloud storage for document and image uploads. |
Cloud storage integration available and recommended for insurers without internal data lakes. | |
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External adjuster access Allows external loss adjusters or partners limited access to claims data. |
No information available | |
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Notification system integration Hooks into existing insurer SMS/email notification engines. |
Notification system integration is documented for SMS/email engines. | |
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Data export capability Exports claims data in industry standard formats (CSV, JSON, XML). |
Full data export options (CSV, JSON, etc.) are supported. |
Automation & Artificial Intelligence
(7 Yes /7 Known /10 Possible features)
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Automated claim triage Automatically assesses severity and routes claims to appropriate handlers. |
Automated claim triage/assignment cited in documentation and case studies. | |
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Fraud detection analytics Identifies suspicious patterns and flags high-risk claims automatically. |
AI/ML scoring and analytics for flagging suspicious and potentially fraudulent claims. | |
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Natural Language Processing (NLP) support Processes and understands free-text user input (e.g., in loss reports). |
No information available | |
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Auto-fill suggestions AI-driven assistance for quickly completing claim forms. |
Auto-completion and AI-driven form filling referenced as product feature. | |
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Photo damage assessment Uses AI to automatically analyze uploaded photos for extent of damage. |
No information available | |
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Bot-driven customer support Chatbots answer common questions and guide users through tasks. |
Virtual assistants, chatbots, and knowledge base outlined in customer support section. | |
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Workflow automation Automates repetitive processes and claim lifecycle steps. |
Rule-based and AI-driven workflow automations highlighted for insurers. | |
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Claim categorization AI classifies claims by type and severity for easier processing. |
Claims categorized by type/severity for easier processing as referenced in documentation. | |
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Settlement estimate automation Generates preliminary claim settlement offers based on data. |
Automated preliminary settlement calculations featured in product capabilities. | |
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Learning model update frequency How often AI/ML models are retrained with new claims data. |
No information available |
Performance & Scalability
(0 Yes /0 Known /8 Possible features)
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Average response time Typical latency for major user actions (e.g., claim submission). |
No information available | |
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Concurrent user capacity Maximum number of users supported at the same time. |
No information available | |
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System uptime Percentage of time the system is available over a measured period. |
No information available | |
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Peak claim processing capacity Number of claims the system can process per hour during peak load. |
No information available | |
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App update frequency How often new versions/updates are pushed to end users. |
No information available | |
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Crash rate App crash events per 1,000 user sessions. |
No information available | |
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Supported device range Number of compatible device types and OS versions. |
No information available | |
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Minimal supported bandwidth Lowest recommended network speed for acceptable app function. |
No information available |
Reporting & Analytics
(9 Yes /9 Known /9 Possible features)
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Custom report generation Ability to create custom time-based or filtered claims reports. |
Custom report generation available as stated in analytics suite capabilities. | |
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Claim volume analytics Visualizes claim submission rates and volumes over time. |
Claim volume analytics and dashboards announced as standard reporting feature. | |
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Data export capability Exports analytics data in standard formats. |
Analytics and data can be exported in standard formats. | |
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Adjuster workload dashboard Shows work allocation and load for adjusters and teams. |
Adjuster workload dashboards are available for operational management. | |
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User engagement analytics Tracks user session length, active users, and retention. |
Engagement and retention statistics are available for insurers as part of reporting. | |
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Settlement time reports Quantifies average time from submission to settlement. |
Settlement time reporting included among KPI dashboards. | |
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Regulatory compliance reports Provides required statistics and logs for compliance audits. |
Product documentation and review reference regulatory compliance reporting for audit. | |
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Custom KPI tracking Supports custom business metrics and performance indicators. |
Custom KPIs and dashboards supported in analytics framework. | |
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Export to BI tools Integrates with business intelligence platforms (e.g., Tableau, Power BI). |
Integrates with Tableau, Power BI and other BI tools via export/API. |
Customer Support & Self-Service
(8 Yes /8 Known /9 Possible features)
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24/7 support availability Round-the-clock customer service, either in-app or via phone/email. |
24/7 support through in-app, web chat and email per customer support details. | |
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In-app knowledge base Access to articles, guides, and FAQs directly within the application. |
In-app FAQs, guides, and knowledge base indicated as core self-help elements. | |
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Live chat support Connects users to live support agents for help. |
Live chat feature for human customer support is standard. | |
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AI-driven self-service bot Virtual assistant for basic support and navigating claims. |
Self-service virtual assistant for routine inquiries and claim navigation. | |
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Ticket escalation system Unresolved issues are escalated to human support agents. |
Support ticket escalation to human agents illustrated in feature diagrams. | |
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Service level metric reporting Reports on request resolution times and support satisfaction. |
Reports on support effectiveness and user satisfaction are available. | |
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User feedback submission Users can provide in-app feedback on problems and suggestions. |
Users can provide direct feedback through the app. | |
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Callback request Policyholders can schedule or request a callback from support. |
No information available | |
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Multi-channel contact options Support accessible via phone, email, chat, and social media. |
Support available via partnered digital channels including phone, chat, email. |
Customization & Branding
(7 Yes /7 Known /7 Possible features)
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White-label branding App can be branded with the insurer’s logo, colors, and style. |
Full white-labeling for insurer branding is a core feature. | |
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Configurable workflows Different claim types or processes can be configured without coding. |
Claims workflows are insurer-configurable, no-code/low-code setup. | |
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Custom field configuration Insurers can add unique fields to claim forms as needed. |
Custom field addition to claim forms and data model allowed by platform configuration. | |
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Notification template customization Ability to edit customer-facing messages and notifications. |
Editable notification templates for customer messaging described in branding FAQ. | |
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Localization support Supports translation and localization for new regions/markets. |
Localization for new regions supported by translation-ready infrastructure. | |
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Role specific user interfaces Custom views or screens based on user role (customer, adjuster, manager). |
Role-specific UI for customers, adjusters, and managers is configurable. | |
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Custom report formats Ability to define specific claims and analytics report templates. |
Analytics/report templates can be customized per insurer. |
Deployment & Maintenance
(5 Yes /5 Known /7 Possible features)
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Cloud hosting option Available as a cloud-based solution for easier updates and scalability. |
Offered as a cloud platform with automatic scaling and updates. | |
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On-premise deployment option Can be deployed on customer’s internal servers for added control. |
On-premise deployment is available for insurers needing full in-house control. | |
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Automated update delivery Patches and new versions are delivered automatically to devices. |
Automatic delivery of new releases and security patches is the default, per SaaS best practices. | |
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Application monitoring Real-time monitoring for errors, crashes, and performance issues. |
Application is monitored in real time for performance, errors, crash reporting. | |
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Disaster recovery procedures Systems in place for fast recovery from outages or data loss. |
Documented disaster recovery policies and BCP are referenced in insurer-facing materials. | |
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Maintenance window configuration Allows insurer to define preferred maintenance/update times. |
No information available | |
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Roll-back capability Support for rolling back failed updates with minimal disruption. |
No information available |
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