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CCC Estimate - STP from CCC Intelligent Solutions
Damage assessment solution that uses AI to analyze vehicle photos and generate repair estimates without human intervention. Features include automated damage detection, parts identification, repair vs. replace recommendations, integration with historical claims data, and machine learning algorithms that continuously improve accuracy.
More about CCC Intelligent Solutions
Product analysis by function
Damage Assessment Tools for Claims Management
Hardware and software combinations that accurately estimate repair costs and damage extent, including drone imaging systems, 3D scanners, and specialized estimation software.
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Data Integration & Input Methods
(8 Yes /8 Known /10 Possible features)
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Multi-Source Data Input Ability to import and utilize data from diverse formats and sources (e.g., CSV, JSON, images, invoices, adjuster notes). |
Marketing notes and documentation indicate the ability to analyze data from diverse sources, such as vehicle photos, historical claims, and repair data. | |
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APIs for Third-Party Systems Support for robust APIs to connect with policy admin, CRM, property data, weather systems, and more. |
CCC is widely known for third-party API integrations for insurance partners, parts suppliers, and shops. | |
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Real-Time Data Sync Capability for real-time synchronization with other critical insurance and partner platforms. |
Real-time sync with insurer platforms and partners is a documented feature for workflow automation. | |
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Mobile Device Integration Support for collecting field data using mobile apps and devices. |
Mobile photo upload from field adjusters and customers is highlighted in STP solution collateral. | |
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Photo and Video Upload Users can upload and organize photographic or video evidence directly from incident scenes. |
Photo and video evidence ingestion is core functionality—the system uses images to assess damage. | |
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Digital Forms and e-Signatures Provision of digital forms for data capture, including e-signature support. |
. | No information available |
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Document Parsing (OCR) Optical character recognition for extracting key data elements from scanned documents or images. |
Optical character recognition and data extraction are included as part of extracting VINs and other key info from documents and images. | |
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AI-Powered Image Recognition Use of AI to automatically classify and tag damage in uploaded images. |
AI-powered image recognition is the backbone of CCC Estimate STP, classifying and tagging damage automatically. | |
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Telematics Data Processing Ingestion and interpretation of data from IoT, sensors, or telematics devices (especially for auto claims). |
No information available | |
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Bulk Data Import Tools to upload and process large batches of claims or damage reports simultaneously. |
Bulk upload of photo claims and processing of batches is referenced in CCC's documentation for large insurers. |
Assessment & Analysis Engine
(9 Yes /9 Known /10 Possible features)
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Automated Damage Detection Use of AI/ML models to identify and categorize types of damage from input data. |
Directly called out: automated damage detection, powered by AI/ML, is the centerpiece of the STP product. | |
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Severity Scoring System assigns severity levels to damages based on predefined or trained parameters. |
The system generates severity scores based on vehicle damage, a standard STP function. | |
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Comparative Analytics Ability to compare current claim data against historical losses for similar assets or perils. |
Comparative analytics: solution leverages historical claims for reference in current assessments. | |
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Rules-Based Decision Engine Configurable rules for routing, escalation, and assessment validation. |
Rules-based decision engine is needed and core for configurable repair rules, routing, and recommendations. | |
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Estimate Calculation System-generated repair or replacement estimates based on repair cost databases and labor rates. |
The product automatically calculates estimates for parts, labor, and total repairs. | |
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Real-Time Assessment Speed Average time taken for automated assessment upon receiving complete input data. |
No information available | |
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Customizable Assessment Templates Templates that adapt to various claim types (auto, property, liability, etc.). |
Customizable templates for auto, glass, and property are available as part of full CCC platform. | |
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Audit Trail for Assessment Traceable history of all assessment logic, changes, and results for compliance. |
Audit functionality is built-in for compliance and validation of assessments. | |
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Predictive Analytics Tools to forecast claim costs, fraud risk, or loss progression based on input data. |
Predictive analytics (cost, cycle time, outcome forecasting) referenced in product literature. | |
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Error Detection & Flagging Automated identification and flagging of inconsistencies, missing data, or outliers. |
Error detection and flagging available as a QC/validation feature in automated assessments. |
Workflow Automation
(8 Yes /8 Known /10 Possible features)
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Configurable Workflows Admins can define step-by-step workflows, including automated triage, escalation, and notifications. |
Supports configurable workflows for insurers and MSOs including STP, review/exception paths. | |
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Task Assignment & Routing Dynamic assignment and routing of claims to appropriate adjuster or team based on rules or load. |
Workflow routing and assignment engine are core to the STP claims processing. | |
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Automated Alerts & Notifications Automatic messaging to stakeholders (adjusters, claimants, supervisors) at workflow milestones. |
System sends automated notifications and status updates throughout the claim process. | |
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Adjuster Collaboration Tools Shared dashboards, commenting, and chat to facilitate teamwork and communication. |
Shared dashboards and claim comments facilitate collaboration between adjusters and teams. | |
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Automated Documentation Generation Creation and distribution of standardized reports, letters, or summaries on claim status. |
Automated generation of claims reports and estimates is a CCC standard feature. | |
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SLA Monitoring & Enforcement Tracking and enforcing service-level agreements for timely damage assessment and resolution. |
. | No information available |
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Claims Lifecycle Management Track full claims process from First Notice of Loss (FNOL) through final payout and closure. |
Tracks full claims lifecycle from FNOL to settlement. | |
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Customer Self-Service Portal Portal for claimants to track status, submit documentation, and interact with the insurer. |
Supports insurer-branded self-service portals for end-clients to upload photos, view status, etc. | |
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Fraud Detection Triggers Automated fraud risk flagging and scoring to inform adjusters or trigger additional steps. |
Fraud analytics and flagging are referenced, using AI as part of automated adjudication workflow. | |
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Workflow Time Tracking Measurement and reporting of time spent in each workflow stage. |
. | No information available |
User Experience (UX) & Accessibility
(4 Yes /4 Known /10 Possible features)
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Intuitive User Interface Easy-to-navigate screens, dashboards, and forms designed for claims professionals. |
Extensively marketed as intuitive and designed for rapid adjuster onboarding and large-scale use. | |
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Role-Based Access Control User permissions specific to job function or legal requirements. |
Role-based permissions supported: adjusters, admins, insurers, and third parties. | |
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Responsive Design Interface adapts for use on desktop, tablet, and mobile devices. |
Responsive, works on desktop/laptop and mobile browsers; CCC app ecosystem for mobile devices. | |
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Language Localization Support for multiple languages for global use. |
. | No information available |
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Accessibility Compliance Compliance with accessibility standards (WCAG, ADA, etc.). |
. | No information available |
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Customizable Dashboards Users can personalize dashboards with widgets and preferred data views. |
. | No information available |
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Guided Workflows Wizard-style interfaces to lead users stepwise through complex processes. |
. | No information available |
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Context-Sensitive Help On-screen assistance and tooltips to guide users. |
Help features, tooltips, and in-context guidance available as standard modules. | |
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Bulk Editing Capabilities Ability to update, edit, or approve claims in bulk. |
. | No information available |
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Notifications & Reminders Automated reminders for tasks, follow-ups, and deadlines. |
. | No information available |
Reporting & Analytics
(3 Yes /3 Known /10 Possible features)
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Custom Report Builder End users can create custom analytical or operational reports. |
. | No information available |
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Pre-Built Dashboard Templates Out-of-the-box dashboards with key claims, damage, and cost KPIs. |
. | No information available |
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Export to Excel/CSV/PDF Flexible export of data and reports in various formats. |
Data exports to Excel and PDF widely available for reports and estimates. | |
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Scheduled & Automated Reporting Automated distribution of periodic reports to predefined recipients. |
. | No information available |
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KPI and SLA Tracking Visualization and trend analysis for performance indicators. |
Product supports visualizations and trend analysis for key claims KPIs and performance (SLA tracking). | |
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Drill-Down Analytics Explore reports from overview to granular detail. |
Dashboards allow drill down from overall to claim-level detail. | |
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Geospatial Visualization Mapping features to visualize claims and damage regions. |
. | No information available |
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Custom Alerts for Metrics Threshold-based alerts for specific KPIs or volume spikes. |
. | No information available |
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Claim Volume Capacity Number of claims manageable in reporting and dashboards. |
. | No information available |
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Data Lineage & Provenance Visibility into the origin and changes of data used in reports. |
. | No information available |
Integration & Interoperability
(3 Yes /3 Known /10 Possible features)
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Pre-Built System Integrations Native (out-of-the-box) integrations with core insurance and third-party systems. |
Out-of-the-box system integrations (major DMS, carrier, and third-party provider connections) are a selling point for CCC. | |
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Open RESTful API Public, well-documented APIs for custom integrations. |
Documentation describes open REST APIs for custom integrations with workflows, partners, and insurers. | |
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Webhooks & Event Triggers Support for real-time event notifications to external platforms. |
. | No information available |
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Bi-Directional Data Sync Continuous, two-way data flows with external databases and apps. |
. | No information available |
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Marketplace & Plug-in Support Support for modular add-ons from vendor or ecosystem. |
. | No information available |
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Custom Integration Toolkit Developer tools for building custom connectors. |
. | No information available |
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Batch Data Exchange Scheduled processes to import/export large data sets. |
. | No information available |
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EDI Support Electronic Data Interchange for regulated and industry-standard data transfers. |
. | No information available |
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Integration Response Time Typical response speed for integration API calls. |
. | No information available |
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Authentication Protocols Support for OAuth, SAML, and other SSO protocols for secure integrations. |
SSO, OAuth and other authentication protocols supported for secure integrations. |
Security & Compliance
(4 Yes /4 Known /10 Possible features)
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Data Encryption At Rest & In Transit All sensitive data is encrypted, both in the database and during transmission. |
Compliance and technical documentation indicate full encryption of data at rest and in transit. | |
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Role-Based Access Controls Permission system provides the minimum necessary access for users based on role. |
Role-based access (separation of duty, audit requirements) is a standard feature for insurer customers. | |
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Audit Logging Comprehensive logs of all key user and system activities for accountability. |
Comprehensive audit logging is available for security and regulatory compliance. | |
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GDPR/CCPA Compliance Modules Built-in features for managing privacy and data subject rights under relevant regulations. |
. | No information available |
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Two-Factor Authentication (2FA) Additional layer of login security via email, SMS, or authenticator apps. |
. | No information available |
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Regular Security Testing Scheduled penetration and vulnerability testing by vendor or third-party. |
. | No information available |
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Disaster Recovery & Backup Routine system backups and tested recovery protocols. |
CCC boasts disaster recovery and regular system backup as part of their SaaS reliability commitments. | |
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Sensitive Data Masking PII and confidential fields are masked for non-authorized users. |
. | No information available |
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Incident Notification & Response Real-time alerts and structured response workflows for data incidents. |
. | No information available |
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Security Policy Documentation Access to up-to-date security and compliance documentation. |
. | No information available |
Scalability & Performance
(0 Yes /0 Known /10 Possible features)
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Concurrent User Support Number of active users supported without performance degradation. |
. | No information available |
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High-Availability Architecture System design for 24/7 uptime, including redundant components. |
. | No information available |
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Load Balancing Distributes traffic and processing across multiple servers. |
. | No information available |
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Cloud-Native Deployment Support for cloud-based, scalable hosting and updates. |
. | No information available |
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Peak Claims Processing Rate Maximum number of claims processed per hour under load. |
. | No information available |
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System Response Time Average time for user actions to complete. |
. | No information available |
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Database Scaling Capabilities Automated scaling of storage and compute for increased demand. |
. | No information available |
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Multi-Tenancy Support Ability to support several independent organizations within the same instance. |
. | No information available |
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Disaster Recovery RTO Guaranteed recovery time objective for disaster events. |
. | No information available |
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Downtime (Planned/Unplanned) Typical system downtime per year. |
. | No information available |
Configuration & Customization
(0 Yes /0 Known /10 Possible features)
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Workflow Customization Tools Drag-and-drop configurators or scripting for custom workflows. |
. | No information available |
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Custom Data Fields Ability to define and use custom fields on forms and records. |
. | No information available |
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Branding & Theming Support for company logo, color palettes, and branded communications. |
. | No information available |
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Custom Roles & Permissions Define new user roles and finely-tuned access settings. |
. | No information available |
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Business Rules Engine Set up specific business logic/rules without code changes. |
. | No information available |
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Localization of Terminology Customize system language for regional or business-specific terms. |
. | No information available |
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Custom Assessment Templates Design or modify assessment forms/templates for different claim types. |
. | No information available |
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User Notification Preferences Users can self-manage notification settings (email, SMS, in-app, etc.). |
. | No information available |
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Plug-in/Scripting Interface Extensibility through vendor or customer-built plug-ins/scripts. |
. | No information available |
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Configuration Deployment Speed Time taken for an admin to deploy a major configuration update. |
. | No information available |
Vendor Support & Implementation
(0 Yes /0 Known /10 Possible features)
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Dedicated Implementation Support Assigned vendor team to guide initial rollout and data migration. |
. | No information available |
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Training Materials & Sessions Comprehensive learning resources, including live/virtual training. |
. | No information available |
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24/7 Customer Support Availability of technical support at all times. |
. | No information available |
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Response Time SLA Maximum guaranteed first-response time for support tickets. |
. | No information available |
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Online Knowledge Base Self-service access to articles, FAQs, and guides. |
. | No information available |
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User Community Forum Access to product user community and vendor-moderated discussion. |
. | No information available |
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Change Management Assistance Help with user adoption and change management strategies. |
. | No information available |
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Integration Consulting Vendor services for custom integrations and workflow tuning. |
. | No information available |
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Uptime Guarantee Vendor commitment to system uptime (as % uptime/year). |
No information available | |
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Post-Implementation Review Structured assessment of go-live outcomes and early performance. |
. | No information available |
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