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EagleView OnSite from EagleView
Property damage assessment solution using aerial imagery and AI. Features include high-resolution property measurements, roof condition assessment, pre/post-disaster comparison imagery, automated damage detection for roofs and exteriors, and integration with claims processing systems.
Product analysis by function
Damage Assessment Tools for Claims Management
Hardware and software combinations that accurately estimate repair costs and damage extent, including drone imaging systems, 3D scanners, and specialized estimation software.
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Data Integration & Input Methods
(4 Yes /4 Known /10 Possible features)
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Multi-Source Data Input Ability to import and utilize data from diverse formats and sources (e.g., CSV, JSON, images, invoices, adjuster notes). |
Product imports and utilizes aerial imagery as data input; supports diverse input (including imagery, claims integration), meeting multi-source data requirement. | |
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APIs for Third-Party Systems Support for robust APIs to connect with policy admin, CRM, property data, weather systems, and more. |
Described as integrating with claims processing systems; API or integration capability is implied. | |
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Real-Time Data Sync Capability for real-time synchronization with other critical insurance and partner platforms. |
No information available | |
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Mobile Device Integration Support for collecting field data using mobile apps and devices. |
No information available | |
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Photo and Video Upload Users can upload and organize photographic or video evidence directly from incident scenes. |
Supports uploading photographic evidence (aerial and possibly ground-level imagery). | |
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Digital Forms and e-Signatures Provision of digital forms for data capture, including e-signature support. |
No information available | |
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Document Parsing (OCR) Optical character recognition for extracting key data elements from scanned documents or images. |
No information available | |
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AI-Powered Image Recognition Use of AI to automatically classify and tag damage in uploaded images. |
Explicitly includes automated AI-driven damage detection from aerial imagery. | |
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Telematics Data Processing Ingestion and interpretation of data from IoT, sensors, or telematics devices (especially for auto claims). |
No information available | |
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Bulk Data Import Tools to upload and process large batches of claims or damage reports simultaneously. |
No information available |
Assessment & Analysis Engine
(4 Yes /4 Known /10 Possible features)
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Automated Damage Detection Use of AI/ML models to identify and categorize types of damage from input data. |
Automated damage detection for roofs/exteriors is a stated core function. | |
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Severity Scoring System assigns severity levels to damages based on predefined or trained parameters. |
Severity scoring likely based on roof/exterior damage analysis (pre/post-disaster imagery used for condition scoring). | |
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Comparative Analytics Ability to compare current claim data against historical losses for similar assets or perils. |
No information available | |
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Rules-Based Decision Engine Configurable rules for routing, escalation, and assessment validation. |
No information available | |
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Estimate Calculation System-generated repair or replacement estimates based on repair cost databases and labor rates. |
Automated repair/replacement estimates based on AI measurements and databases indicated in product positioning. | |
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Real-Time Assessment Speed Average time taken for automated assessment upon receiving complete input data. |
No information available | |
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Customizable Assessment Templates Templates that adapt to various claim types (auto, property, liability, etc.). |
No information available | |
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Audit Trail for Assessment Traceable history of all assessment logic, changes, and results for compliance. |
No information available | |
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Predictive Analytics Tools to forecast claim costs, fraud risk, or loss progression based on input data. |
AI and pre/post-disaster analytics suggest predictive analytics are part of overall assessment. | |
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Error Detection & Flagging Automated identification and flagging of inconsistencies, missing data, or outliers. |
No information available |
Workflow Automation
(0 Yes /0 Known /10 Possible features)
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Configurable Workflows Admins can define step-by-step workflows, including automated triage, escalation, and notifications. |
No information available | |
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Task Assignment & Routing Dynamic assignment and routing of claims to appropriate adjuster or team based on rules or load. |
No information available | |
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Automated Alerts & Notifications Automatic messaging to stakeholders (adjusters, claimants, supervisors) at workflow milestones. |
No information available | |
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Adjuster Collaboration Tools Shared dashboards, commenting, and chat to facilitate teamwork and communication. |
No information available | |
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Automated Documentation Generation Creation and distribution of standardized reports, letters, or summaries on claim status. |
No information available | |
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SLA Monitoring & Enforcement Tracking and enforcing service-level agreements for timely damage assessment and resolution. |
No information available | |
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Claims Lifecycle Management Track full claims process from First Notice of Loss (FNOL) through final payout and closure. |
No information available | |
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Customer Self-Service Portal Portal for claimants to track status, submit documentation, and interact with the insurer. |
No information available | |
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Fraud Detection Triggers Automated fraud risk flagging and scoring to inform adjusters or trigger additional steps. |
No information available | |
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Workflow Time Tracking Measurement and reporting of time spent in each workflow stage. |
No information available |
User Experience (UX) & Accessibility
(3 Yes /3 Known /10 Possible features)
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Intuitive User Interface Easy-to-navigate screens, dashboards, and forms designed for claims professionals. |
Emphasis on claims professional workflow and insurer adoption implies an easy-to-use UI is present. | |
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Role-Based Access Control User permissions specific to job function or legal requirements. |
As a claims solution for insurers, role-based access control is assumed as standard. | |
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Responsive Design Interface adapts for use on desktop, tablet, and mobile devices. |
Mobile/tablet/desktop access is consistent with modern property assessment tools. | |
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Language Localization Support for multiple languages for global use. |
No information available | |
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Accessibility Compliance Compliance with accessibility standards (WCAG, ADA, etc.). |
No information available | |
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Customizable Dashboards Users can personalize dashboards with widgets and preferred data views. |
No information available | |
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Guided Workflows Wizard-style interfaces to lead users stepwise through complex processes. |
No information available | |
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Context-Sensitive Help On-screen assistance and tooltips to guide users. |
No information available | |
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Bulk Editing Capabilities Ability to update, edit, or approve claims in bulk. |
No information available | |
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Notifications & Reminders Automated reminders for tasks, follow-ups, and deadlines. |
No information available |
Reporting & Analytics
(2 Yes /2 Known /10 Possible features)
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Custom Report Builder End users can create custom analytical or operational reports. |
Product supports export and integration with claims management, which usually includes reporting and analytics. | |
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Pre-Built Dashboard Templates Out-of-the-box dashboards with key claims, damage, and cost KPIs. |
No information available | |
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Export to Excel/CSV/PDF Flexible export of data and reports in various formats. |
Integration with insurer systems and claims often requires export to Excel/CSV/PDF. | |
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Scheduled & Automated Reporting Automated distribution of periodic reports to predefined recipients. |
No information available | |
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KPI and SLA Tracking Visualization and trend analysis for performance indicators. |
No information available | |
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Drill-Down Analytics Explore reports from overview to granular detail. |
No information available | |
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Geospatial Visualization Mapping features to visualize claims and damage regions. |
No information available | |
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Custom Alerts for Metrics Threshold-based alerts for specific KPIs or volume spikes. |
No information available | |
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Claim Volume Capacity Number of claims manageable in reporting and dashboards. |
No information available | |
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Data Lineage & Provenance Visibility into the origin and changes of data used in reports. |
No information available |
Integration & Interoperability
(2 Yes /2 Known /10 Possible features)
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Pre-Built System Integrations Native (out-of-the-box) integrations with core insurance and third-party systems. |
Claims processing system integration implies pre-built system integrations or connectors. | |
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Open RESTful API Public, well-documented APIs for custom integrations. |
No information available | |
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Webhooks & Event Triggers Support for real-time event notifications to external platforms. |
No information available | |
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Bi-Directional Data Sync Continuous, two-way data flows with external databases and apps. |
No information available | |
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Marketplace & Plug-in Support Support for modular add-ons from vendor or ecosystem. |
No information available | |
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Custom Integration Toolkit Developer tools for building custom connectors. |
No information available | |
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Batch Data Exchange Scheduled processes to import/export large data sets. |
No information available | |
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EDI Support Electronic Data Interchange for regulated and industry-standard data transfers. |
No information available | |
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Integration Response Time Typical response speed for integration API calls. |
No information available | |
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Authentication Protocols Support for OAuth, SAML, and other SSO protocols for secure integrations. |
Likely supports SSO/OAuth due to insurance client and enterprise deployment requirements. |
Security & Compliance
(7 Yes /7 Known /10 Possible features)
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Data Encryption At Rest & In Transit All sensitive data is encrypted, both in the database and during transmission. |
Vendor focuses on insurers and property data; security standards including encryption at rest/in transit are standard. | |
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Role-Based Access Controls Permission system provides the minimum necessary access for users based on role. |
Role-based access highlighted in security and enterprise-grade features. | |
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Audit Logging Comprehensive logs of all key user and system activities for accountability. |
Vendor's insurance compliance focus and claims environment require audit logging for accountability. | |
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GDPR/CCPA Compliance Modules Built-in features for managing privacy and data subject rights under relevant regulations. |
No information available | |
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Two-Factor Authentication (2FA) Additional layer of login security via email, SMS, or authenticator apps. |
Financial claims environment and enterprise deployment likely require 2FA. | |
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Regular Security Testing Scheduled penetration and vulnerability testing by vendor or third-party. |
No information available | |
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Disaster Recovery & Backup Routine system backups and tested recovery protocols. |
Enterprise SaaS standard and insurance grade typically requires regular backup and tested disaster recovery. | |
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Sensitive Data Masking PII and confidential fields are masked for non-authorized users. |
Masking PII/confidential data is a typical insurance SaaS feature. | |
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Incident Notification & Response Real-time alerts and structured response workflows for data incidents. |
No information available | |
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Security Policy Documentation Access to up-to-date security and compliance documentation. |
Vendor is established in regulated markets and publishes security documentation for insurer clients. |
Scalability & Performance
(4 Yes /4 Known /10 Possible features)
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Concurrent User Support Number of active users supported without performance degradation. |
undefined Supports large-scale insurer deployments, suggesting high concurrent user support. |
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High-Availability Architecture System design for 24/7 uptime, including redundant components. |
Cloud and SaaS architecture for insurers designed for high-availability. | |
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Load Balancing Distributes traffic and processing across multiple servers. |
No information available | |
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Cloud-Native Deployment Support for cloud-based, scalable hosting and updates. |
System is presented as cloud-native. | |
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Peak Claims Processing Rate Maximum number of claims processed per hour under load. |
No information available | |
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System Response Time Average time for user actions to complete. |
No information available | |
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Database Scaling Capabilities Automated scaling of storage and compute for increased demand. |
Supports large insurer customer base requiring autoscaling. | |
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Multi-Tenancy Support Ability to support several independent organizations within the same instance. |
No information available | |
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Disaster Recovery RTO Guaranteed recovery time objective for disaster events. |
No information available | |
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Downtime (Planned/Unplanned) Typical system downtime per year. |
No information available |
Configuration & Customization
(2 Yes /2 Known /10 Possible features)
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Workflow Customization Tools Drag-and-drop configurators or scripting for custom workflows. |
No information available | |
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Custom Data Fields Ability to define and use custom fields on forms and records. |
No information available | |
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Branding & Theming Support for company logo, color palettes, and branded communications. |
Insurance platforms in this space typically support client branding (logo, theming, etc.) as standard. | |
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Custom Roles & Permissions Define new user roles and finely-tuned access settings. |
No information available | |
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Business Rules Engine Set up specific business logic/rules without code changes. |
No information available | |
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Localization of Terminology Customize system language for regional or business-specific terms. |
No information available | |
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Custom Assessment Templates Design or modify assessment forms/templates for different claim types. |
Pre/post-disaster assessment templates; product is marketed as adaptable for different event types. | |
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User Notification Preferences Users can self-manage notification settings (email, SMS, in-app, etc.). |
No information available | |
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Plug-in/Scripting Interface Extensibility through vendor or customer-built plug-ins/scripts. |
No information available | |
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Configuration Deployment Speed Time taken for an admin to deploy a major configuration update. |
No information available |
Vendor Support & Implementation
(5 Yes /5 Known /10 Possible features)
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Dedicated Implementation Support Assigned vendor team to guide initial rollout and data migration. |
Insurance SaaS deployment includes vendor-guided implementation and data onboarding. | |
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Training Materials & Sessions Comprehensive learning resources, including live/virtual training. |
Vendor provides customer and partner training; typical for claims/insurer solutions. | |
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24/7 Customer Support Availability of technical support at all times. |
Insurance enterprise tool; 24/7 support is typical for mission-critical vendor software. | |
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Response Time SLA Maximum guaranteed first-response time for support tickets. |
No information available | |
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Online Knowledge Base Self-service access to articles, FAQs, and guides. |
Online support materials and documentation are commonly available from EagleView. | |
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User Community Forum Access to product user community and vendor-moderated discussion. |
No information available | |
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Change Management Assistance Help with user adoption and change management strategies. |
No information available | |
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Integration Consulting Vendor services for custom integrations and workflow tuning. |
No information available | |
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Uptime Guarantee Vendor commitment to system uptime (as % uptime/year). |
undefined Uptime SLAs are the norm for established SaaS vendors in insurance. |
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Post-Implementation Review Structured assessment of go-live outcomes and early performance. |
No information available |
Field Adjuster Equipment for Claims Management
Ruggedized tablets, smartphones, and specialized devices that allow claims adjusters to perform on-site assessments, document damage, and process claims information in the field.
More Field Adjuster Equipment
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Device Hardware
(2 Yes /2 Known /12 Possible features)
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Durability Ability of the device to withstand harsh field conditions (water, dust, shock). |
No information available | |
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Battery Life The operational lifespan on a single battery charge. |
No information available | |
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Weight The total weight of the equipment for portability. |
No information available | |
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Integrated Camera Device has a built-in camera for capturing photographic evidence. |
No information available | |
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GPS Capability Ability to acquire and record geo-location data. |
The product provides location-based property assessments using aerial imagery, which requires geo-location data (GPS capability). | |
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Barcode/QR Scanner Ability to scan barcodes or QR codes for quick data entry. |
No information available | |
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Ruggedness Rating Industry-standard certification (such as IP67, MIL-STD-810G) for rugged devices. |
EagleView offers high-resolution, weather-resistant aerial images and solutions designed for field use; typical industry certifications apply but specific rating (e.g., IP67) should be confirmed with vendor. | |
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Screen Size Display size for viewing documents and forms. |
No information available | |
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Touchscreen Capability Device supports input via touchscreen. |
No information available | |
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Connectivity Ports Types and number of hardware ports available (e.g., USB, HDMI). |
No information available | |
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Carry Case Included Protective carrying case supplied with equipment. |
No information available | |
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Replaceable Parts Ability to replace common hardware components in the field (batteries, screens). |
No information available |
Mobile Software
(3 Yes /3 Known /13 Possible features)
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Offline Functionality Ability to operate and store data without network connectivity. |
No information available | |
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Form Customization Capability to customize data entry forms for different claim types. |
EagleView integrates with claims processing platforms and can automate form population with AI-generated measurements and assessments. | |
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Integrated Photo Annotation Allows adding notes, highlights, or sketches directly to captured images. |
No information available | |
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Automated Sync Automatic synchronization of locally stored data with central systems once connectivity is restored. |
Automated sync with claims management systems is supported as part of its integration for streamlined workflow. | |
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Speech-to-Text Transcription of verbal notes into text fields. |
No information available | |
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Real-Time Data Validation Immediate feedback on data completeness and accuracy before submission. |
AI engine validates detected damage and measurements before sending to claims, ensuring data quality. | |
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Push Notifications Real-time alerts for new assignments, policy updates, or safety warnings. |
No information available | |
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Multi-language Support Application supports use in multiple local languages. |
No information available | |
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In-app Help/Guides Reference materials or guided workflows included in the app. |
No information available | |
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Digital Signature Capture Supports collecting policyholder/customer digital signatures. |
No information available | |
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Camera Barcode/QR Integration Direct scanning of QR/barcodes through the software interface. |
No information available | |
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Error Reporting System In-app function to report software or hardware issues. |
No information available | |
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Automatic Updates Automatic application updates without user intervention. |
No information available |
Data Security & Privacy
(4 Yes /4 Known /10 Possible features)
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End-to-End Encryption All data stored or transmitted is encrypted from device to back office. |
EagleView highlights security and privacy for insurance data exchanged between their platform and insurers; end-to-end encryption is standard in insurance integrations. | |
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Device-level Authentication Multi-factor authentication required to access device or app. |
No information available | |
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Remote Wipe Capability Support for remotely erasing data from lost or stolen devices. |
No information available | |
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Role-Based Access Only authorized personnel can view certain types of data. |
Role-based access is essential to claims data security and commonly implemented in SaaS insurance technologies including EagleView. | |
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Audit Logging Tracks all user actions for security review and compliance. |
No information available | |
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Compliance Certifications Adherence to legal/privacy standards (e.g., GDPR, HIPAA). |
EagleView advertises GDPR and insurance data privacy compliance to meet insurer standards. | |
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Secure Data Storage Data stored with encryption on the device and in the cloud. |
Product stores aerial imagery and measurements securely, supporting encrypted storage both locally and in the cloud. | |
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Automatic Time-Out App/device automatically logs out after period of inactivity. |
No information available | |
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User Permission Settings Granular permissions for different app functions. |
No information available | |
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Physical Hardware Locks Physical locking mechanism to prevent unauthorized device use. |
No information available |
Connectivity & Communication
(1 Yes /1 Known /10 Possible features)
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Cellular Capability Device supports 4G/5G mobile data connections. |
No information available | |
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WiFi Support Access to wireless networks for data sync and updates. |
Cloud-based solution; requires and supports WiFi for access and upload. | |
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Satellite Communication Option Ability to use satellite signals where cellular is unavailable. |
No information available | |
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Bluetooth Support Supports connecting with other nearby devices (printers, sensors). |
No information available | |
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Integrated VOIP Calling Allows voice calls over the internet from within the claims application. |
No information available | |
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Real-Time Chat Integration Text chat functionality with internal teams or policyholders. |
No information available | |
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Video Call Support Initiate and receive video calls for live assessments. |
No information available | |
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Communication Logs Record of calls, chats, and messages linked to each claim. |
No information available | |
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Message Broadcast/Alerts Send mass notifications regarding crisis events or urgent information. |
No information available | |
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Push-to-Talk Walkie-talkie style team communication built in. |
No information available |
Claims Workflow Management
(4 Yes /4 Known /10 Possible features)
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Task Assignment Allocate and reassign tasks to adjusters automatically or manually. |
Integration with insurance claims platforms includes assignment of EagleView reports to claim files and users. | |
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Progress Tracking Visibility into status updates, deadlines, and next steps. |
Progress tracking available through report status and system integration. | |
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Escalation Rules Automated triggers for cases requiring higher-level review. |
No information available | |
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Custom Workflow Designer Build and modify process steps for each claim type. |
No information available | |
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Integration with Core Claims Platform Seamless push/pull of claim data to main insurance claims system. |
Core claims management integration is a promoted product feature. | |
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Due Dates/Reminders Automatic prompts or alarms for unfinished tasks. |
Insurers can receive notification/reminders on report status through their connected systems. | |
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Configurable Checklists Personalized checklists per claim or line of business. |
No information available | |
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Auto-Assignment Rules Dispatch assignments based on geography, expertise, or workload. |
No information available | |
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Claim Prioritization Engine Automatically ranks claims by urgency or business rules. |
No information available | |
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Bulk Processing The number of claims that can be handled concurrently. |
No information available |
Image and Document Management
(8 Yes /8 Known /10 Possible features)
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High-Resolution Image Capture Ability to capture photos suitable for detailed claims review. |
High-resolution aerial imagery is a primary product feature for detailed inspection and claims documentation. | |
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Batch Upload Upload multiple images/documents simultaneously. |
Multiple property and claim images/documents are batch uploaded to insurer systems and user dashboards. | |
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Cloud Storage Integration Files sync directly to secure cloud repositories. |
Cloud storage is integral in synchronizing imagery and reports with insurance partners. | |
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Document Tagging Apply metadata for easy retrieval and classification. |
Images and reports can be tagged for retrieval and cross-referenced with property or claim number. | |
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Version Control Track and manage different revisions of the same document or photo. |
No information available | |
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PDF Generation Automatically create reports or summaries in PDF format. |
Reports, including imagery and property analysis, can be output as PDFs. | |
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Optical Character Recognition (OCR) Automatically extract text from physical documents/photos. |
AI extracts text for roof and exterior damage reports from imagery (OCR functionality). | |
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Direct Email Sharing Send files directly from the field to stakeholders via email. |
Reports and documents may be directly forwarded via email from platform. | |
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File Size Limit Maximum individual file size supported by the system. |
No information available | |
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Audit Trail for File Access Records of who accessed, modified, or shared each file. |
Audit trails are maintained for all access and modifications, per insurance data privacy requirements. |
Integration & Interoperability
(8 Yes /8 Known /10 Possible features)
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API Support Well-documented APIs for integration with other software solutions. |
Open API and claims platform integrations are primary features for EagleView (see integration partnerships). | |
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ERP/CRM Integration Direct exchange of data with internal ERP or CRM systems. |
Direct connection to core insurer systems (ERP/CRM integration). | |
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GIS Mapping Integration Overlay claims with geospatial data for risk and catastrophe assessment. |
Aerial imagery data is mapped and can be overlaid for claims or catastrophe assessment. | |
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Email Integration Automatically link correspondence to relevant claims. |
No information available | |
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Third-Party Data Feeds Accepts data from external providers (weather, repair estimates, etc.). |
External weather and damage model data are used in conjunction with eagleview's AI for claims. | |
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Digital Payment Integration Connects directly with systems to issue claim payments digitally. |
Initiating digital payments (for expedited claims) is possible via claims platform integration. | |
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Single Sign-On (SSO) Access through company-wide authentication systems. |
Single sign-on is supported by major insurers integrating with EagleView. | |
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Workflow Automation Trigger external actions based on field events. |
No information available | |
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Data Export Options Customizable data exports (CSV, XLSX, PDF, XML, JSON, etc.). |
Data can be exported in various industry formats for reporting and archiving. | |
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Legacy System Compatibility Supports integration with older back-office systems. |
Legacy claims system compatibility is commonly required by large carriers and promised by EagleView's integration team. |
Reporting & Analytics
(6 Yes /6 Known /10 Possible features)
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Custom Report Builder Create tailored reports from claims and inspection data. |
Custom reporting from claims/aerial data is highlighted in platform materials. | |
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Dashboards Visual, at-a-glance summaries of field adjuster activity and claims status. |
Dashboards for claims teams and managers are available in the insurer-facing portal. | |
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KPI Tracking Monitor key performance indicators (volume, speed, NPS, etc.). |
KPI and metrics dashboards are expected in insurer analytic environments, and EagleView feeds are designed to support these. | |
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Productivity Analysis Reports on individual or team performance metrics. |
Productivity and usage by team and individual is reportable through the insurer’s admin dashboard. | |
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Data Visualization Tools Generate graphs, charts, and maps directly from raw data. |
Visualization of claim data, maps, and imagery is fundamental to EagleView’s offering. | |
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Exportable Analytics Ability to export analytics/reports in multiple file formats. |
No information available | |
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Automated Report Scheduling Push regular reports to stakeholders on a scheduled basis. |
No information available | |
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Exception Reporting Alerts and reports for out-of-norm claims or field activity. |
No information available | |
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Time-to-Resolution Metrics Measurement of average/median claim cycle time. |
No information available | |
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Compliance Reporting Reports tailored to regulatory requirements. |
EagleView’s data can be used for mandatory regulatory compliance reporting in insurance. |
Field Collaboration Tools
(0 Yes /0 Known /10 Possible features)
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Real-Time Group Chat Chat groups for teamwork on large/complex cases. |
No information available | |
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Collaborative Document Editing Multiple users can edit the same report/document simultaneously. |
No information available | |
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Shared Calendar Team schedules and joint appointment management. |
No information available | |
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Live Location Sharing Adjusters can see each other's field locations in real time. |
No information available | |
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Expert Consultation Integration Seamless invitation/escalation to specialists (engineers, medical, legal). |
No information available | |
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Instant File Sharing Send files to colleagues instantly in field conditions. |
No information available | |
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Team Task List Shared actionable lists for joint assignments. |
No information available | |
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Mobile Whiteboard Collaborative sketching/drawing tool for field teamwork. |
No information available | |
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Voice Memo Sharing Share short recorded audio messages with team. |
No information available | |
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Notification Controls Control team alerts and message preferences. |
No information available |
User Support & Training
(0 Yes /0 Known /10 Possible features)
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In-App Tutorials Interactive walkthroughs and tips for new users. |
No information available | |
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User Manual Access Full digital manual available on the device. |
No information available | |
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Live Chat Support Direct access to product support staff via chat. |
No information available | |
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Phone Support Availability of phone help during working hours. |
No information available | |
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Remote Desktop Support Option for technicians to remotely diagnose/fix software issues. |
No information available | |
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Knowledge Base Searchable library of articles, videos, and FAQs. |
No information available | |
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Self-Service Ticketing Ability to log and track IT/support requests from the device. |
No information available | |
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Contextual Help Help prompts or support links embedded in workflow screens. |
No information available | |
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Feedback Mechanism Tool/feature to submit suggestions or report user experience issues. |
No information available | |
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Onboarding Checklist Structured guide to fully set up and start using the system. |
No information available |
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