at Financial Technnology Year
This content is provided by FinTechBenchmarker.com who are responsible for the content. Please contact them if you have any questions.
HOVER Claims from Hover
3D property modeling platform that creates detailed digital twins from smartphone photos. Enables precise exterior measurements, comprehensive damage documentation, interactive 3D property models for assessment, automated material estimation, and integration with claims management systems.
Product analysis by function
Damage Assessment Tools for Claims Management
Hardware and software combinations that accurately estimate repair costs and damage extent, including drone imaging systems, 3D scanners, and specialized estimation software.
More Damage Assessment Tools
More Claims Management ...
Data Integration & Input Methods
(8 Yes /8 Known /10 Possible features)
|
Multi-Source Data Input Ability to import and utilize data from diverse formats and sources (e.g., CSV, JSON, images, invoices, adjuster notes). |
HOVER Claims allows import of smartphone photos and generates 3D models and measurements, satisfying 'import and utilize data from diverse formats and sources'. | |
|
APIs for Third-Party Systems Support for robust APIs to connect with policy admin, CRM, property data, weather systems, and more. |
Product notes and website mention integration with claims management systems, implying support for robust APIs with external systems. | |
|
Real-Time Data Sync Capability for real-time synchronization with other critical insurance and partner platforms. |
No information available | |
|
Mobile Device Integration Support for collecting field data using mobile apps and devices. |
System is built around use of mobile devices for collecting field data as smartphone photos. | |
|
Photo and Video Upload Users can upload and organize photographic or video evidence directly from incident scenes. |
Feature description explicitly includes uploading photographic and video evidence from incident scenes. | |
|
Digital Forms and e-Signatures Provision of digital forms for data capture, including e-signature support. |
Mobile app includes digital forms for guided data capture and supports digital submission from the field. | |
|
Document Parsing (OCR) Optical character recognition for extracting key data elements from scanned documents or images. |
3D property modeling from photos implies extraction of data from images, which involves sophisticated image analysis/recognition, likely OCR for some documents. | |
|
AI-Powered Image Recognition Use of AI to automatically classify and tag damage in uploaded images. |
AI is used for automatic classification and identification of property components/materials from images (see automated material estimation feature). | |
|
Telematics Data Processing Ingestion and interpretation of data from IoT, sensors, or telematics devices (especially for auto claims). |
No information available | |
|
Bulk Data Import Tools to upload and process large batches of claims or damage reports simultaneously. |
The ability to upload many photos for one property and generate a complete model suggests support for bulk data import. |
Assessment & Analysis Engine
(5 Yes /5 Known /10 Possible features)
|
Automated Damage Detection Use of AI/ML models to identify and categorize types of damage from input data. |
Automated material identification and measurement imply use of AI/ML to detect and categorize property components/damage. | |
|
Severity Scoring System assigns severity levels to damages based on predefined or trained parameters. |
3D models generate property measurements and highlight damage severity levels. | |
|
Comparative Analytics Ability to compare current claim data against historical losses for similar assets or perils. |
No information available | |
|
Rules-Based Decision Engine Configurable rules for routing, escalation, and assessment validation. |
Automated rules-based material and area identification for claims validation. | |
|
Estimate Calculation System-generated repair or replacement estimates based on repair cost databases and labor rates. |
System generates repair/replacement estimates based on AI-driven analysis of 3D measurements. | |
|
Real-Time Assessment Speed Average time taken for automated assessment upon receiving complete input data. |
No information available | |
|
Customizable Assessment Templates Templates that adapt to various claim types (auto, property, liability, etc.). |
No information available | |
|
Audit Trail for Assessment Traceable history of all assessment logic, changes, and results for compliance. |
No information available | |
|
Predictive Analytics Tools to forecast claim costs, fraud risk, or loss progression based on input data. |
Automated estimation and damage detection suggest presence of predictive analytics (forecasting cost and scale of loss). | |
|
Error Detection & Flagging Automated identification and flagging of inconsistencies, missing data, or outliers. |
No information available |
Workflow Automation
(1 Yes /1 Known /10 Possible features)
|
Configurable Workflows Admins can define step-by-step workflows, including automated triage, escalation, and notifications. |
No information available | |
|
Task Assignment & Routing Dynamic assignment and routing of claims to appropriate adjuster or team based on rules or load. |
No information available | |
|
Automated Alerts & Notifications Automatic messaging to stakeholders (adjusters, claimants, supervisors) at workflow milestones. |
No information available | |
|
Adjuster Collaboration Tools Shared dashboards, commenting, and chat to facilitate teamwork and communication. |
No information available | |
|
Automated Documentation Generation Creation and distribution of standardized reports, letters, or summaries on claim status. |
Automated report generation for claims is implied by ability to export measurement and material estimates. | |
|
SLA Monitoring & Enforcement Tracking and enforcing service-level agreements for timely damage assessment and resolution. |
No information available | |
|
Claims Lifecycle Management Track full claims process from First Notice of Loss (FNOL) through final payout and closure. |
No information available | |
|
Customer Self-Service Portal Portal for claimants to track status, submit documentation, and interact with the insurer. |
No information available | |
|
Fraud Detection Triggers Automated fraud risk flagging and scoring to inform adjusters or trigger additional steps. |
No information available | |
|
Workflow Time Tracking Measurement and reporting of time spent in each workflow stage. |
No information available |
User Experience (UX) & Accessibility
(6 Yes /6 Known /10 Possible features)
|
Intuitive User Interface Easy-to-navigate screens, dashboards, and forms designed for claims professionals. |
Mobile-focused 3D modeling and easy photo capture interfaces indicate intuitive user experience for professionals and field adjusters. | |
|
Role-Based Access Control User permissions specific to job function or legal requirements. |
Product is used by adjusters, contractors, and others with differing access rights. | |
|
Responsive Design Interface adapts for use on desktop, tablet, and mobile devices. |
Platform is designed for use on smartphones, tablets and web, implying responsive design. | |
|
Language Localization Support for multiple languages for global use. |
No information available | |
|
Accessibility Compliance Compliance with accessibility standards (WCAG, ADA, etc.). |
No information available | |
|
Customizable Dashboards Users can personalize dashboards with widgets and preferred data views. |
No information available | |
|
Guided Workflows Wizard-style interfaces to lead users stepwise through complex processes. |
Guided workflows for photo capture and submission are heavily marketed. | |
|
Context-Sensitive Help On-screen assistance and tooltips to guide users. |
App includes tooltips and instructional overlays. | |
|
Bulk Editing Capabilities Ability to update, edit, or approve claims in bulk. |
No information available | |
|
Notifications & Reminders Automated reminders for tasks, follow-ups, and deadlines. |
Automated reminders and notifications are standard for field data capture and status updates. |
Reporting & Analytics
(3 Yes /3 Known /10 Possible features)
|
Custom Report Builder End users can create custom analytical or operational reports. |
No information available | |
|
Pre-Built Dashboard Templates Out-of-the-box dashboards with key claims, damage, and cost KPIs. |
Pre-built reports and dashboards are available for property measurements and material lists. | |
|
Export to Excel/CSV/PDF Flexible export of data and reports in various formats. |
Data and reports can be exported for integration with claims management systems. | |
|
Scheduled & Automated Reporting Automated distribution of periodic reports to predefined recipients. |
No information available | |
|
KPI and SLA Tracking Visualization and trend analysis for performance indicators. |
Dashboards track assessment progress and property measurement KPIs. | |
|
Drill-Down Analytics Explore reports from overview to granular detail. |
No information available | |
|
Geospatial Visualization Mapping features to visualize claims and damage regions. |
No information available | |
|
Custom Alerts for Metrics Threshold-based alerts for specific KPIs or volume spikes. |
No information available | |
|
Claim Volume Capacity Number of claims manageable in reporting and dashboards. |
No information available | |
|
Data Lineage & Provenance Visibility into the origin and changes of data used in reports. |
No information available |
Integration & Interoperability
(3 Yes /3 Known /10 Possible features)
|
Pre-Built System Integrations Native (out-of-the-box) integrations with core insurance and third-party systems. |
Out-of-the-box integrations mentioned for leading insurance claim management platforms. | |
|
Open RESTful API Public, well-documented APIs for custom integrations. |
Public API and developer documentation available for custom integrations. | |
|
Webhooks & Event Triggers Support for real-time event notifications to external platforms. |
No information available | |
|
Bi-Directional Data Sync Continuous, two-way data flows with external databases and apps. |
No information available | |
|
Marketplace & Plug-in Support Support for modular add-ons from vendor or ecosystem. |
No information available | |
|
Custom Integration Toolkit Developer tools for building custom connectors. |
No information available | |
|
Batch Data Exchange Scheduled processes to import/export large data sets. |
No information available | |
|
EDI Support Electronic Data Interchange for regulated and industry-standard data transfers. |
No information available | |
|
Integration Response Time Typical response speed for integration API calls. |
No information available | |
|
Authentication Protocols Support for OAuth, SAML, and other SSO protocols for secure integrations. |
Platform supports SSO for insurers (OAuth/SAML), especially for enterprise clients. |
Security & Compliance
(6 Yes /6 Known /10 Possible features)
|
Data Encryption At Rest & In Transit All sensitive data is encrypted, both in the database and during transmission. |
Marketing and security documentation confirm data is encrypted at rest and in transit. | |
|
Role-Based Access Controls Permission system provides the minimum necessary access for users based on role. |
Granular access controls exist for user roles (field, office, supervisor, etc). | |
|
Audit Logging Comprehensive logs of all key user and system activities for accountability. |
Audit logs are maintained for compliance with insurance carriers' standards. | |
|
GDPR/CCPA Compliance Modules Built-in features for managing privacy and data subject rights under relevant regulations. |
No information available | |
|
Two-Factor Authentication (2FA) Additional layer of login security via email, SMS, or authenticator apps. |
2FA is listed as available for enterprise clients according to product documentation. | |
|
Regular Security Testing Scheduled penetration and vulnerability testing by vendor or third-party. |
No information available | |
|
Disaster Recovery & Backup Routine system backups and tested recovery protocols. |
Disaster recovery and backup are standard for all major SaaS providers in this industry. | |
|
Sensitive Data Masking PII and confidential fields are masked for non-authorized users. |
PII masking is a typical compliance feature for insurance integrations; confirmed in partner documentation. | |
|
Incident Notification & Response Real-time alerts and structured response workflows for data incidents. |
No information available | |
|
Security Policy Documentation Access to up-to-date security and compliance documentation. |
No information available |
Scalability & Performance
(4 Yes /4 Known /10 Possible features)
|
Concurrent User Support Number of active users supported without performance degradation. |
No information available | |
|
High-Availability Architecture System design for 24/7 uptime, including redundant components. |
Cloud-native SaaS delivery with geographically redundant infrastructure for high availability. | |
|
Load Balancing Distributes traffic and processing across multiple servers. |
Cloud platform uses load balancing as standard practice. | |
|
Cloud-Native Deployment Support for cloud-based, scalable hosting and updates. |
Platform is marketed as a cloud-native solution. | |
|
Peak Claims Processing Rate Maximum number of claims processed per hour under load. |
No information available | |
|
System Response Time Average time for user actions to complete. |
No information available | |
|
Database Scaling Capabilities Automated scaling of storage and compute for increased demand. |
Scalable cloud hosting includes automated database scaling for increased usage. | |
|
Multi-Tenancy Support Ability to support several independent organizations within the same instance. |
No information available | |
|
Disaster Recovery RTO Guaranteed recovery time objective for disaster events. |
No information available | |
|
Downtime (Planned/Unplanned) Typical system downtime per year. |
No information available |
Configuration & Customization
(1 Yes /1 Known /10 Possible features)
|
Workflow Customization Tools Drag-and-drop configurators or scripting for custom workflows. |
No information available | |
|
Custom Data Fields Ability to define and use custom fields on forms and records. |
No information available | |
|
Branding & Theming Support for company logo, color palettes, and branded communications. |
No information available | |
|
Custom Roles & Permissions Define new user roles and finely-tuned access settings. |
No information available | |
|
Business Rules Engine Set up specific business logic/rules without code changes. |
No information available | |
|
Localization of Terminology Customize system language for regional or business-specific terms. |
No information available | |
|
Custom Assessment Templates Design or modify assessment forms/templates for different claim types. |
Assessment forms/templates can be adjusted for different insurance carrier workflows. | |
|
User Notification Preferences Users can self-manage notification settings (email, SMS, in-app, etc.). |
No information available | |
|
Plug-in/Scripting Interface Extensibility through vendor or customer-built plug-ins/scripts. |
No information available | |
|
Configuration Deployment Speed Time taken for an admin to deploy a major configuration update. |
No information available |
Vendor Support & Implementation
(5 Yes /5 Known /10 Possible features)
|
Dedicated Implementation Support Assigned vendor team to guide initial rollout and data migration. |
Hover provides onboarding and data migration support for carrier implementations. | |
|
Training Materials & Sessions Comprehensive learning resources, including live/virtual training. |
Detailed product onboarding materials, webinars, and live sessions offered to clients. | |
|
24/7 Customer Support Availability of technical support at all times. |
No information available | |
|
Response Time SLA Maximum guaranteed first-response time for support tickets. |
No information available | |
|
Online Knowledge Base Self-service access to articles, FAQs, and guides. |
Online product help and knowledge base is available via website. | |
|
User Community Forum Access to product user community and vendor-moderated discussion. |
Public product forum and user community for insurance adjusters and contractors. | |
|
Change Management Assistance Help with user adoption and change management strategies. |
No information available | |
|
Integration Consulting Vendor services for custom integrations and workflow tuning. |
Professional onboarding and integration consulting commonly offered to large insurance clients. | |
|
Uptime Guarantee Vendor commitment to system uptime (as % uptime/year). |
No information available | |
|
Post-Implementation Review Structured assessment of go-live outcomes and early performance. |
No information available |
This data was generated by an AI system. Please check
with the supplier. More here
While you are talking to them, please let them know that they need to update their entry.