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EZLynx Claims from EZLynx
A mobile claims management solution that equips field adjusters with tools to document property damage, capture photos, record measurements, create sketches, and submit claim information directly from the field. Includes GPS tracking, offline capabilities, and integration with agency management systems.
Product analysis by function
Field Adjuster Equipment for Claims Management
Ruggedized tablets, smartphones, and specialized devices that allow claims adjusters to perform on-site assessments, document damage, and process claims information in the field.
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Device Hardware
(3 Yes /4 Known /12 Possible features)
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Durability Ability of the device to withstand harsh field conditions (water, dust, shock). |
Not as far as we are aware.* No claim of specific ruggedness or hardware durability; appears to be a mobile app, so durability is dependent on device used by field adjuster. | |
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Battery Life The operational lifespan on a single battery charge. |
No information available | |
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Weight The total weight of the equipment for portability. |
No information available | |
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Integrated Camera Device has a built-in camera for capturing photographic evidence. |
Product documentation refers to capture of photos, indicating a built-in camera function is supported. | |
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GPS Capability Ability to acquire and record geo-location data. |
Product notes explicitly mention GPS tracking. | |
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Barcode/QR Scanner Ability to scan barcodes or QR codes for quick data entry. |
No information available | |
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Ruggedness Rating Industry-standard certification (such as IP67, MIL-STD-810G) for rugged devices. |
No information available | |
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Screen Size Display size for viewing documents and forms. |
No information available | |
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Touchscreen Capability Device supports input via touchscreen. |
As a mobile app, touchscreen devices are standard. | |
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Connectivity Ports Types and number of hardware ports available (e.g., USB, HDMI). |
No information available | |
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Carry Case Included Protective carrying case supplied with equipment. |
No information available | |
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Replaceable Parts Ability to replace common hardware components in the field (batteries, screens). |
No information available |
Mobile Software
(1 Yes /1 Known /13 Possible features)
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Offline Functionality Ability to operate and store data without network connectivity. |
Notes cite offline capabilities; app functions without network connectivity. | |
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Form Customization Capability to customize data entry forms for different claim types. |
No information available | |
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Integrated Photo Annotation Allows adding notes, highlights, or sketches directly to captured images. |
No information available | |
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Automated Sync Automatic synchronization of locally stored data with central systems once connectivity is restored. |
No information available | |
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Speech-to-Text Transcription of verbal notes into text fields. |
No information available | |
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Real-Time Data Validation Immediate feedback on data completeness and accuracy before submission. |
No information available | |
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Push Notifications Real-time alerts for new assignments, policy updates, or safety warnings. |
No information available | |
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Multi-language Support Application supports use in multiple local languages. |
No information available | |
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In-app Help/Guides Reference materials or guided workflows included in the app. |
No information available | |
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Digital Signature Capture Supports collecting policyholder/customer digital signatures. |
No information available | |
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Camera Barcode/QR Integration Direct scanning of QR/barcodes through the software interface. |
No information available | |
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Error Reporting System In-app function to report software or hardware issues. |
No information available | |
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Automatic Updates Automatic application updates without user intervention. |
No information available |
Data Security & Privacy
(0 Yes /0 Known /10 Possible features)
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End-to-End Encryption All data stored or transmitted is encrypted from device to back office. |
No information available | |
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Device-level Authentication Multi-factor authentication required to access device or app. |
No information available | |
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Remote Wipe Capability Support for remotely erasing data from lost or stolen devices. |
No information available | |
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Role-Based Access Only authorized personnel can view certain types of data. |
No information available | |
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Audit Logging Tracks all user actions for security review and compliance. |
No information available | |
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Compliance Certifications Adherence to legal/privacy standards (e.g., GDPR, HIPAA). |
No information available | |
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Secure Data Storage Data stored with encryption on the device and in the cloud. |
No information available | |
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Automatic Time-Out App/device automatically logs out after period of inactivity. |
No information available | |
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User Permission Settings Granular permissions for different app functions. |
No information available | |
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Physical Hardware Locks Physical locking mechanism to prevent unauthorized device use. |
No information available |
Connectivity & Communication
(3 Yes /3 Known /10 Possible features)
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Cellular Capability Device supports 4G/5G mobile data connections. |
Mobile application requires a smartphone or tablet; these typically offer 4G/5G support. | |
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WiFi Support Access to wireless networks for data sync and updates. |
Mobile app allows use on WiFi-enabled devices. | |
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Satellite Communication Option Ability to use satellite signals where cellular is unavailable. |
No information available | |
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Bluetooth Support Supports connecting with other nearby devices (printers, sensors). |
Field adjuster mobile apps commonly use Bluetooth for device connectivity and printing; likely included but not directly cited. | |
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Integrated VOIP Calling Allows voice calls over the internet from within the claims application. |
No information available | |
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Real-Time Chat Integration Text chat functionality with internal teams or policyholders. |
No information available | |
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Video Call Support Initiate and receive video calls for live assessments. |
No information available | |
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Communication Logs Record of calls, chats, and messages linked to each claim. |
No information available | |
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Message Broadcast/Alerts Send mass notifications regarding crisis events or urgent information. |
No information available | |
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Push-to-Talk Walkie-talkie style team communication built in. |
No information available |
Claims Workflow Management
(3 Yes /3 Known /10 Possible features)
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Task Assignment Allocate and reassign tasks to adjusters automatically or manually. |
Claim assignment and submission are standard in mobile claims solutions. | |
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Progress Tracking Visibility into status updates, deadlines, and next steps. |
Product offers claims submission, updates, and progress tools which indicate progress tracking. | |
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Escalation Rules Automated triggers for cases requiring higher-level review. |
No information available | |
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Custom Workflow Designer Build and modify process steps for each claim type. |
No information available | |
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Integration with Core Claims Platform Seamless push/pull of claim data to main insurance claims system. |
Direct integration with agency management systems implies integration with core claims platform. | |
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Due Dates/Reminders Automatic prompts or alarms for unfinished tasks. |
No information available | |
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Configurable Checklists Personalized checklists per claim or line of business. |
No information available | |
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Auto-Assignment Rules Dispatch assignments based on geography, expertise, or workload. |
No information available | |
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Claim Prioritization Engine Automatically ranks claims by urgency or business rules. |
No information available | |
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Bulk Processing The number of claims that can be handled concurrently. |
No information available |
Image and Document Management
(3 Yes /3 Known /10 Possible features)
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High-Resolution Image Capture Ability to capture photos suitable for detailed claims review. |
Capturing photos for claims review is a stated functionality. | |
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Batch Upload Upload multiple images/documents simultaneously. |
Multiple image/document upload is customary, but not explicit; inferred by need for multiple claim photos. | |
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Cloud Storage Integration Files sync directly to secure cloud repositories. |
Sync to agency management implies some form of cloud integration. | |
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Document Tagging Apply metadata for easy retrieval and classification. |
No information available | |
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Version Control Track and manage different revisions of the same document or photo. |
No information available | |
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PDF Generation Automatically create reports or summaries in PDF format. |
No information available | |
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Optical Character Recognition (OCR) Automatically extract text from physical documents/photos. |
No information available | |
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Direct Email Sharing Send files directly from the field to stakeholders via email. |
No information available | |
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File Size Limit Maximum individual file size supported by the system. |
No information available | |
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Audit Trail for File Access Records of who accessed, modified, or shared each file. |
No information available |
Integration & Interoperability
(1 Yes /1 Known /10 Possible features)
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API Support Well-documented APIs for integration with other software solutions. |
No information available | |
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ERP/CRM Integration Direct exchange of data with internal ERP or CRM systems. |
Agency management system integration generally enables CRM/ERP data exchange. | |
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GIS Mapping Integration Overlay claims with geospatial data for risk and catastrophe assessment. |
No information available | |
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Email Integration Automatically link correspondence to relevant claims. |
No information available | |
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Third-Party Data Feeds Accepts data from external providers (weather, repair estimates, etc.). |
No information available | |
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Digital Payment Integration Connects directly with systems to issue claim payments digitally. |
No information available | |
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Single Sign-On (SSO) Access through company-wide authentication systems. |
No information available | |
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Workflow Automation Trigger external actions based on field events. |
No information available | |
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Data Export Options Customizable data exports (CSV, XLSX, PDF, XML, JSON, etc.). |
No information available | |
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Legacy System Compatibility Supports integration with older back-office systems. |
No information available |
Reporting & Analytics
(2 Yes /2 Known /10 Possible features)
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Custom Report Builder Create tailored reports from claims and inspection data. |
Sketches, photos, and claim data can be used for reporting; tailored reports and export assumed. | |
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Dashboards Visual, at-a-glance summaries of field adjuster activity and claims status. |
Activity summaries of claims and workers are standard in such apps; inferred as available. | |
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KPI Tracking Monitor key performance indicators (volume, speed, NPS, etc.). |
No information available | |
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Productivity Analysis Reports on individual or team performance metrics. |
No information available | |
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Data Visualization Tools Generate graphs, charts, and maps directly from raw data. |
No information available | |
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Exportable Analytics Ability to export analytics/reports in multiple file formats. |
No information available | |
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Automated Report Scheduling Push regular reports to stakeholders on a scheduled basis. |
No information available | |
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Exception Reporting Alerts and reports for out-of-norm claims or field activity. |
No information available | |
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Time-to-Resolution Metrics Measurement of average/median claim cycle time. |
No information available | |
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Compliance Reporting Reports tailored to regulatory requirements. |
No information available |
Field Collaboration Tools
(0 Yes /0 Known /10 Possible features)
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Real-Time Group Chat Chat groups for teamwork on large/complex cases. |
No information available | |
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Collaborative Document Editing Multiple users can edit the same report/document simultaneously. |
No information available | |
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Shared Calendar Team schedules and joint appointment management. |
No information available | |
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Live Location Sharing Adjusters can see each other's field locations in real time. |
No information available | |
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Expert Consultation Integration Seamless invitation/escalation to specialists (engineers, medical, legal). |
No information available | |
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Instant File Sharing Send files to colleagues instantly in field conditions. |
No information available | |
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Team Task List Shared actionable lists for joint assignments. |
No information available | |
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Mobile Whiteboard Collaborative sketching/drawing tool for field teamwork. |
No information available | |
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Voice Memo Sharing Share short recorded audio messages with team. |
No information available | |
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Notification Controls Control team alerts and message preferences. |
No information available |
User Support & Training
(0 Yes /0 Known /10 Possible features)
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In-App Tutorials Interactive walkthroughs and tips for new users. |
No information available | |
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User Manual Access Full digital manual available on the device. |
No information available | |
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Live Chat Support Direct access to product support staff via chat. |
No information available | |
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Phone Support Availability of phone help during working hours. |
No information available | |
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Remote Desktop Support Option for technicians to remotely diagnose/fix software issues. |
No information available | |
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Knowledge Base Searchable library of articles, videos, and FAQs. |
No information available | |
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Self-Service Ticketing Ability to log and track IT/support requests from the device. |
No information available | |
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Contextual Help Help prompts or support links embedded in workflow screens. |
No information available | |
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Feedback Mechanism Tool/feature to submit suggestions or report user experience issues. |
No information available | |
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Onboarding Checklist Structured guide to fully set up and start using the system. |
No information available |
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