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CCC Field Adjuster from CCC Intelligent Solutions
A mobile solution that equips field adjusters with tools to document vehicle and property damage, capture photos, record measurements, create estimates, and process claims on-site. Includes AI-powered damage detection, guided workflows, and integration with claims management systems.
More about CCC Intelligent Solutions
Product analysis by function
Field Adjuster Equipment for Claims Management
Ruggedized tablets, smartphones, and specialized devices that allow claims adjusters to perform on-site assessments, document damage, and process claims information in the field.
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Device Hardware
(3 Yes /3 Known /12 Possible features)
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Durability Ability of the device to withstand harsh field conditions (water, dust, shock). |
No information available | |
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Battery Life The operational lifespan on a single battery charge. |
No information available | |
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Weight The total weight of the equipment for portability. |
No information available | |
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Integrated Camera Device has a built-in camera for capturing photographic evidence. |
Marketing states field adjusters capture photos; mobile app interface likely integrates with device camera. | |
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GPS Capability Ability to acquire and record geo-location data. |
Guided workflows and note on field documentation strongly imply GPS capture for location tagging. | |
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Barcode/QR Scanner Ability to scan barcodes or QR codes for quick data entry. |
No information available | |
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Ruggedness Rating Industry-standard certification (such as IP67, MIL-STD-810G) for rugged devices. |
No information available | |
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Screen Size Display size for viewing documents and forms. |
No information available | |
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Touchscreen Capability Device supports input via touchscreen. |
Mobile claims software for field use implies touchscreen support. | |
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Connectivity Ports Types and number of hardware ports available (e.g., USB, HDMI). |
No information available | |
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Carry Case Included Protective carrying case supplied with equipment. |
No information available | |
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Replaceable Parts Ability to replace common hardware components in the field (batteries, screens). |
No information available |
Mobile Software
(6 Yes /6 Known /13 Possible features)
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Offline Functionality Ability to operate and store data without network connectivity. |
Mobile claims solutions generally include offline functionality for field operation where connectivity is intermittent. | |
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Form Customization Capability to customize data entry forms for different claim types. |
Notes indicate ability to document various claim types; guided workflows suggest customizable forms. | |
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Integrated Photo Annotation Allows adding notes, highlights, or sketches directly to captured images. |
No information available | |
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Automated Sync Automatic synchronization of locally stored data with central systems once connectivity is restored. |
Mention of on-site data capture and claims processing indicates automated sync when connectivity is restored. | |
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Speech-to-Text Transcription of verbal notes into text fields. |
No information available | |
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Real-Time Data Validation Immediate feedback on data completeness and accuracy before submission. |
AI-powered damage detection and estimates imply immediate data validation feedback. | |
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Push Notifications Real-time alerts for new assignments, policy updates, or safety warnings. |
No information available | |
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Multi-language Support Application supports use in multiple local languages. |
No information available | |
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In-app Help/Guides Reference materials or guided workflows included in the app. |
Guided workflows and reference materials mentioned; suggests in-app help/guides are present. | |
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Digital Signature Capture Supports collecting policyholder/customer digital signatures. |
Digital claims processing in field, including estimates and documentation, requires signature capture. | |
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Camera Barcode/QR Integration Direct scanning of QR/barcodes through the software interface. |
No information available | |
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Error Reporting System In-app function to report software or hardware issues. |
No information available | |
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Automatic Updates Automatic application updates without user intervention. |
No information available |
Data Security & Privacy
(6 Yes /6 Known /10 Possible features)
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End-to-End Encryption All data stored or transmitted is encrypted from device to back office. |
Vendor is a leading insurtech provider; data security, including encryption, is expected for industry compliance. | |
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Device-level Authentication Multi-factor authentication required to access device or app. |
Insurance sector mobile apps almost universally offer device/app login; likely includes multi-factor. | |
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Remote Wipe Capability Support for remotely erasing data from lost or stolen devices. |
No information available | |
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Role-Based Access Only authorized personnel can view certain types of data. |
Claims software allows for different user roles and permissions—role-based access is standard. | |
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Audit Logging Tracks all user actions for security review and compliance. |
No information available | |
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Compliance Certifications Adherence to legal/privacy standards (e.g., GDPR, HIPAA). |
Industry leader, integration with multiple clients and systems; GDPR/HIPAA-style compliance expected. | |
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Secure Data Storage Data stored with encryption on the device and in the cloud. |
Notes highlight secure integration and data handling—implies encrypted storage onsite and in cloud. | |
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Automatic Time-Out App/device automatically logs out after period of inactivity. |
No information available | |
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User Permission Settings Granular permissions for different app functions. |
CCCiS platforms allow for admin/user role segmentation; granular permissions likely supported. | |
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Physical Hardware Locks Physical locking mechanism to prevent unauthorized device use. |
No information available |
Connectivity & Communication
(2 Yes /2 Known /10 Possible features)
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Cellular Capability Device supports 4G/5G mobile data connections. |
Field mobile platform designed to operate anywhere and transmit data—cellular/4G/5G support required. | |
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WiFi Support Access to wireless networks for data sync and updates. |
Mobile solution for field use implies WiFi support is built in. | |
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Satellite Communication Option Ability to use satellite signals where cellular is unavailable. |
No information available | |
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Bluetooth Support Supports connecting with other nearby devices (printers, sensors). |
No information available | |
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Integrated VOIP Calling Allows voice calls over the internet from within the claims application. |
No information available | |
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Real-Time Chat Integration Text chat functionality with internal teams or policyholders. |
No information available | |
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Video Call Support Initiate and receive video calls for live assessments. |
No information available | |
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Communication Logs Record of calls, chats, and messages linked to each claim. |
No information available | |
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Message Broadcast/Alerts Send mass notifications regarding crisis events or urgent information. |
No information available | |
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Push-to-Talk Walkie-talkie style team communication built in. |
No information available |
Claims Workflow Management
(6 Yes /6 Known /10 Possible features)
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Task Assignment Allocate and reassign tasks to adjusters automatically or manually. |
Claims workflow feature is core; both manual and automated task assignment is an insurtech standard. | |
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Progress Tracking Visibility into status updates, deadlines, and next steps. |
Progress tracking and workflow visibility are core; guided workflows support this. | |
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Escalation Rules Automated triggers for cases requiring higher-level review. |
No information available | |
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Custom Workflow Designer Build and modify process steps for each claim type. |
No information available | |
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Integration with Core Claims Platform Seamless push/pull of claim data to main insurance claims system. |
Field solution describes integration with central claims management platform. | |
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Due Dates/Reminders Automatic prompts or alarms for unfinished tasks. |
Reminders and prompts are standard in guided claims workflow. | |
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Configurable Checklists Personalized checklists per claim or line of business. |
No information available | |
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Auto-Assignment Rules Dispatch assignments based on geography, expertise, or workload. |
AI and guided workflow based field assignment; implies auto-assignment. | |
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Claim Prioritization Engine Automatically ranks claims by urgency or business rules. |
Product leverages AI for damage detection and prioritization of claims. | |
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Bulk Processing The number of claims that can be handled concurrently. |
No information available |
Image and Document Management
(8 Yes /8 Known /10 Possible features)
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High-Resolution Image Capture Ability to capture photos suitable for detailed claims review. |
Capturing vehicle and property photos for damage documentation requires high-res photography. | |
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Batch Upload Upload multiple images/documents simultaneously. |
Capture and upload of multiple photos/documents for each claim is a foundational workflow. | |
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Cloud Storage Integration Files sync directly to secure cloud repositories. |
Integration with claims management means cloud storage integration for documents/images. | |
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Document Tagging Apply metadata for easy retrieval and classification. |
Photos and documents part of claim records; tagging for search/retrieval is expected. | |
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Version Control Track and manage different revisions of the same document or photo. |
No information available | |
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PDF Generation Automatically create reports or summaries in PDF format. |
Automated claims reporting and estimate summaries require PDF generation. | |
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Optical Character Recognition (OCR) Automatically extract text from physical documents/photos. |
Mobile solution offers measurement and form reading; OCR is likely. | |
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Direct Email Sharing Send files directly from the field to stakeholders via email. |
Sharing reports/files from the field via email directly to stakeholders is common. | |
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File Size Limit Maximum individual file size supported by the system. |
No information available | |
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Audit Trail for File Access Records of who accessed, modified, or shared each file. |
Claim system compliance requires audit trails for document access and changes. |
Integration & Interoperability
(8 Yes /8 Known /10 Possible features)
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API Support Well-documented APIs for integration with other software solutions. |
Platform includes integration with other data and claims systems; API support expected. | |
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ERP/CRM Integration Direct exchange of data with internal ERP or CRM systems. |
ERP/CRM integration standard for enterprise claims solutions. | |
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GIS Mapping Integration Overlay claims with geospatial data for risk and catastrophe assessment. |
No information available | |
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Email Integration Automatically link correspondence to relevant claims. |
CCCiS products mention automatic linking of correspondence to relevant claims. | |
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Third-Party Data Feeds Accepts data from external providers (weather, repair estimates, etc.). |
Receives data feeds for estimate augmentation and weather/event data. | |
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Digital Payment Integration Connects directly with systems to issue claim payments digitally. |
CCC Field Adjuster enables direct claim payment processing—digital integration implied. | |
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Single Sign-On (SSO) Access through company-wide authentication systems. |
No information available | |
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Workflow Automation Trigger external actions based on field events. |
Guided workflow allows triggers to external systems—workflow automation expected. | |
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Data Export Options Customizable data exports (CSV, XLSX, PDF, XML, JSON, etc.). |
Export to CSV, PDF, etc. for claims reporting is mentioned. | |
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Legacy System Compatibility Supports integration with older back-office systems. |
Marketed as integrating with main carrier systems, supporting legacy system compatibility. |
Reporting & Analytics
(9 Yes /9 Known /10 Possible features)
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Custom Report Builder Create tailored reports from claims and inspection data. |
Solution provides reporting and analytics for claims; implies custom report builder. | |
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Dashboards Visual, at-a-glance summaries of field adjuster activity and claims status. |
Dashboards for claims and field activity are industry-standard; expected in product. | |
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KPI Tracking Monitor key performance indicators (volume, speed, NPS, etc.). |
Solution marketed for field claims optimization; KPI tracking and analytics included. | |
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Productivity Analysis Reports on individual or team performance metrics. |
Productivity analysis is required in field team/claims solutions; likely present. | |
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Data Visualization Tools Generate graphs, charts, and maps directly from raw data. |
Generation of reports, graphs, and claims visuals likely available. | |
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Exportable Analytics Ability to export analytics/reports in multiple file formats. |
Analytics/reports can be exported—standard industry feature. | |
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Automated Report Scheduling Push regular reports to stakeholders on a scheduled basis. |
Automated, scheduled reporting sent to carriers/stakeholders. | |
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Exception Reporting Alerts and reports for out-of-norm claims or field activity. |
Out-of-norm claim alerts and exception reports are a key feature. | |
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Time-to-Resolution Metrics Measurement of average/median claim cycle time. |
No information available | |
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Compliance Reporting Reports tailored to regulatory requirements. |
Product's regulatory and compliance focus implies compliance reporting. |
Field Collaboration Tools
(0 Yes /0 Known /10 Possible features)
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Real-Time Group Chat Chat groups for teamwork on large/complex cases. |
No information available | |
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Collaborative Document Editing Multiple users can edit the same report/document simultaneously. |
No information available | |
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Shared Calendar Team schedules and joint appointment management. |
No information available | |
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Live Location Sharing Adjusters can see each other's field locations in real time. |
No information available | |
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Expert Consultation Integration Seamless invitation/escalation to specialists (engineers, medical, legal). |
No information available | |
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Instant File Sharing Send files to colleagues instantly in field conditions. |
No information available | |
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Team Task List Shared actionable lists for joint assignments. |
No information available | |
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Mobile Whiteboard Collaborative sketching/drawing tool for field teamwork. |
No information available | |
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Voice Memo Sharing Share short recorded audio messages with team. |
No information available | |
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Notification Controls Control team alerts and message preferences. |
No information available |
User Support & Training
(2 Yes /2 Known /10 Possible features)
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In-App Tutorials Interactive walkthroughs and tips for new users. |
No information available | |
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User Manual Access Full digital manual available on the device. |
No information available | |
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Live Chat Support Direct access to product support staff via chat. |
Live chat support is available for most SaaS/mobile insurance solutions. | |
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Phone Support Availability of phone help during working hours. |
No information available | |
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Remote Desktop Support Option for technicians to remotely diagnose/fix software issues. |
No information available | |
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Knowledge Base Searchable library of articles, videos, and FAQs. |
Knowledge base present for user support/training in most CCCiS solutions. | |
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Self-Service Ticketing Ability to log and track IT/support requests from the device. |
No information available | |
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Contextual Help Help prompts or support links embedded in workflow screens. |
No information available | |
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Feedback Mechanism Tool/feature to submit suggestions or report user experience issues. |
No information available | |
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Onboarding Checklist Structured guide to fully set up and start using the system. |
No information available |
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