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Prima XL from Prima Solutions
A reinsurance management platform that handles all reinsurance operations including treaty and facultative contracts, technical accounting, financial management, and regulatory reporting. The cloud-based solution offers real-time data access, automated calculations, and comprehensive analytics.
Product analysis by function
Reinsurance Management Software for Risk Management
Applications that manage reinsurance contracts, track ceded premiums and claims, and optimize reinsurance strategies to balance risk transfer and retention.
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Contract Management
(0 Yes /0 Known /12 Possible features)
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Multi-type Contract Support Ability to handle multiple contract types such as treaties and facultative placements. |
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Version Control Tracks changes and maintains previous versions of contracts for audit and rollback. |
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Clause Customization Customizable contract clauses to reflect unique terms and conditions. |
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Attachments and Documentation Store and retrieve documents, endorsements, and supporting files attached to contracts. |
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Contract Renewal Automation Automatic reminders and tools to manage the contract renewal process. |
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Contract Limit Tracking Automatically tracks and notifies on contract limits and exhaustion. |
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Counterparty Database Stores and manages reinsurer and broker entity information. |
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Contract Approval Workflow Built-in workflows for contract negotiation, review, and approval. |
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Contract Term View Easy visualization and search of contract terms and timelines. |
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Contract Import/Export Exports or imports contract data in multiple file formats. |
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Contract Hierarchies Links related contracts through master/slave or program structures. |
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Language Support Provides multilingual contract creation and storage. |
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Premium and Claims Tracking
(0 Yes /0 Known /10 Possible features)
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Ceded Premium Calculation Automated calculation of ceded premiums as per contract terms. |
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Assumed Premium Tracking Monitors premiums when acting as a reinsurer. |
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Claims Notification Tools for alerting relevant users/entities regarding new or outstanding claims. |
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Recovery Processing Automates calculation and processing of paid-to-date and expected recoveries. |
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Retrocession Support Tracks outwards retrocession arrangements linked to inbound reinsurance. |
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Management of Bordereaux Automated ingestion and handling of bordereau files for bulk data processing. |
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Outstanding Amount Tracking Tracks and reports on outstanding premiums and recoveries. |
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Reserve Management Automated calculation and updating of case and IBNR reserves. |
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Cash Call Management Initiates and tracks cash calls as per contract provisions. |
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Currency Support Supports tracking in multiple currencies and real-time FX updates. |
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Financial Accounting and Reconciliation
(0 Yes /0 Known /9 Possible features)
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Automated Journal Entries Auto-generation of accounting entries for premium, claim, and recovery transactions. |
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General Ledger Integration Direct integration and posting to the general ledger system. |
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Audit Trails Captures a detailed record of all changes and transactions. |
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Reconciliation Tools Automated matching and reconciliation of reinsurance accounts. |
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Settlement Processing Automates calculations and distributes payment instructions for settlements. |
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Sub-ledger Capabilities Maintains separate sub-ledgers for detailed tracking. |
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Multi-entity Support Handles transactions across legal entities. |
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Financial Statement Generation Generates financial summaries and statements for reinsurance transactions. |
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VAT & Tax Handling Automated calculation and posting of taxes and withholdings. |
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Risk Analytics and Reporting
(0 Yes /0 Known /10 Possible features)
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Risk Aggregation Analysis Calculates and visualizes aggregated risk exposures. |
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Scenario and Stress Testing Simulates impact of catastrophic and extreme loss events. |
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Probability of Attachment/Exhaustion Assesses the likelihood of cover layer activation or exhaustion. |
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Loss Triangles and Development Generates loss triangles for reserve analysis and development factors. |
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Dynamic Dashboard Customizable dashboards for key risk and financial metrics. |
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Real-Time Data Update Reflects the most current data in analytics and reporting. |
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Automated Regulatory Reports Creates reports for statutory and solvency submissions. |
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Exposure Mapping Visual mapping of exposures by region or risk category. |
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Data Export Options Export analysis data in various formats (Excel, PDF, CSV). |
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Frequency of Report Generation How often reports can be generated or scheduled. |
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Optimization and Decision Support
(0 Yes /0 Known /8 Possible features)
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Retention Optimization Engine Recommends optimal retention levels based on risk appetite and cost. |
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Reinsurance Layer Structuring Tool for designing and comparing alternative layer structures. |
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Cat Model Integration Integrates catastrophe modeling software for event-based risk assessment. |
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Net Exposure Calculator Calculates net retained and ceded risk dynamically. |
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Scenario Comparison Compares multiple reinsurance programs or purchase options. |
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Contract Pricing Support Provides tools for structuring or negotiating ceded premium levels. |
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Automated Recommendation Engine Suggests actions based on risk analytics and market data. |
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Monte Carlo Simulation Allows probabilistic modeling of loss distributions and impacts. |
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Integration and Interoperability
(0 Yes /0 Known /7 Possible features)
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API Availability Open API or SDK for data exchange and process automation. |
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Core System Connectors Pre-built links to major policy admin, claims, and accounting systems. |
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File Import/Export Can import and export data through predefined templates/formats. |
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Event-Based Integration Integrates on real-time business events (not just scheduled syncs). |
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Third-Party Data Feeds Ability to integrate third-party exposure, claims, or actuarial data. |
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Batch Processing Speed How many records can be processed per batch operation. |
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Custom Mapping Tools User-configurable data mapping from source to target fields. |
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Security and Compliance
(0 Yes /0 Known /7 Possible features)
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Role-Based Access Control Granular permissions by user role and function. |
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Data Encryption Encryption at rest and in transit for data security. |
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Audit Logging Complete logs of user activity for audit and compliance reviews. |
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Regulatory Compliance Modules Pre-built or customizable compliance packs (e.g., SOX, GDPR, IFRS). |
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User Authentication Options Multi-factor, SSO, and advanced authentication support. |
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Disaster Recovery Automated backup, failover, and recovery systems. |
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Data Retention Policies Configurable rules for data storage and retention periods. |
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User Experience and Accessibility
(0 Yes /0 Known /8 Possible features)
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Intuitive UI Clean, modern, and user-friendly interface design. |
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Role-Based Dashboards Personalized dashboards for different job roles. |
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Guided Workflows Step-by-step processes for complex tasks. |
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Self-Service Reporting Users can build and customize their own reports without IT. |
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Notification Management Configurable email and in-app notifications/alerts. |
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Mobile Accessibility Access via mobile or tablet devices. |
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Accessibility Options ADA and WCAG compliance for users with disabilities. |
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Platform Localization Multilingual navigation and labels. |
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Data Management
(0 Yes /0 Known /7 Possible features)
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Data Validation Rules Automated checks to ensure data integrity. |
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Duplicate Detection Identification and elimination of duplicate entries. |
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Data Archiving Automated archiving based on policies. |
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Data Import Quality Checks Onboarding data with built-in quality and consistency checks. |
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Master Data Management Maintains single, accurate records of core entities. |
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Custom Field Support Users can define custom fields for specialized contract or claim data. |
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Retention Schedule Management Configurable rules for data aging and removal. |
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System Performance and Reliability
(0 Yes /0 Known /5 Possible features)
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System Uptime Guaranteed or average percentage of system availability. |
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Transaction Processing Speed Average time to complete transactions. |
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Concurrent User Support Number of users the system can support simultaneously. |
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Disaster Recovery Time Time to restore the system after a catastrophic failure. |
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Scalability Metrics Ability to handle increasing transaction or data volumes. |
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Support and Vendor Services
(0 Yes /0 Known /7 Possible features)
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24/7 Customer Support Access to technical/customer support at all times. |
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Onboarding Assistance Help with setup, configuration, and data migration. |
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Documentation Quality Comprehensive user and API documentation. |
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User Community/Forum Active user community for best practices and peer support. |
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Training Services Availability of training (online, in-person, or hybrid). |
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Service Level Agreements (SLAs) SLAs covering response and resolution times. |
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Regular Updates Frequency of software patches and feature upgrades. |
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Reinsurance Administration Systems for Reinsurance
Platforms that manage reinsurance contracts, track ceded premiums and losses, and ensure proper allocation of claims to appropriate reinsurance agreements.
More Reinsurance Administration Systems
More Reinsurance ...
Contract Management
(0 Yes /0 Known /10 Possible features)
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Contract Template Library Provides pre-defined templates for different types of reinsurance contracts. |
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Version Control Tracks historical changes and different versions of contracts. |
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Contract Document Storage Allows for electronic storage and retrieval of contract files. |
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Automated Endorsement Handling Automates the process of adding endorsements or amendments to contracts. |
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Contract Renewal Management Facilitates tracking and managing contract renewals and expiries. |
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Contract Search and Retrieval Quickly searches contracts based on various criteria (cedents, dates, treaty types, etc.). |
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Multi-Currency Support Supports contracts and transactions in multiple currencies. |
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Multi-Language Support Supports user interfaces and document generation in different languages. |
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Automated Contract Validation Checks new or amended contracts for business rule compliance. |
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Bulk Upload/Import Allows import of multiple contracts at once. |
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Data Integration
(0 Yes /0 Known /10 Possible features)
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Core System API Integration APIs for seamless integration with insurance policy admin and claims systems. |
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Batch Data Import/Export Supports scheduled or on-demand bulk imports/exports. |
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Third-Party Data Source Connectivity Integrates with external data providers (rating agencies, regulatory sources, etc.). |
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Real-Time Data Sync Synchronizes key data entities in (near) real time. |
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Data Mapping Tools Built-in tools for mapping and transforming data between systems. |
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ETL Performance Throughput for extract/transform/load operations. |
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Message Queue Support Handles integrations via message queues (e.g., Kafka, RabbitMQ). |
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File Format Flexibility Supports multiple data/file formats (XML, JSON, CSV, etc.). |
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Automated Error Handling Automated detection and reporting of integration errors. |
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Data Encryption Encrypts data at rest and/or in transit during integration processes. |
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Premium Processing
(0 Yes /0 Known /10 Possible features)
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Automated Premium Calculation Automates premium calculation based on contract terms. |
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Premium Bordereaux Generation Generates bordereaux reports for ceding premiums. |
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Premium Adjustment Handling Manages mid-term or retroactive premium adjustments. |
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Split Allocation Allocates premiums across multiple treaties or layers. |
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Currency Conversion Automatically converts premiums based on current exchange rates. |
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Automated Invoicing Produces and issues invoices for reinsurance premiums. |
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Settlement Tracking Tracks payment status and outstanding balances. |
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Reconciliation Tools Built-in tools for reconciling premium records against accounting systems. |
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Premium Payment Processing Speed Speed of processing premium payments. |
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Audit Trail for Premiums Comprehensive log of all premium-related transactions and edits. |
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Claims Handling
(0 Yes /0 Known /10 Possible features)
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Automated Claim Notification Enables automatic detection/notification of claims that may trigger reinsurance. |
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Claim Allocation Engine Allocates claims across applicable treaties, layers, and periods. |
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Recovery Calculation Calculates recoverable amounts from each reinsurer. |
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Claim Bordereaux Generates bordereaux for reinsurance claim submissions. |
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Claim Tracking Dashboard Visual tracking and status monitoring for reinsurance claims. |
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Subrogation/Salvage Handling Tracks subrogation and salvage and their impact on reinsurance recoveries. |
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Automated Reserves Calculation Calculates and allocates reserves relating to reported and incurred but not reported (IBNR) claims. |
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Settlement Processing Manages recoveries and settlements with reinsurers. |
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Dispute Management Tools for documenting and resolving claim disputes with reinsurers. |
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Average Time to Allocate Claims Average time required to allocate claims to contracts. |
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Financial Accounting
(0 Yes /0 Known /10 Possible features)
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Subledger Integration Maintains reinsurance subledger and integrates with main GL. |
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Automated Accruals and Deferrals Manages accounting entries for premium and loss recognition. |
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Multi-Basis Accounting Support Handles parallel accounting for GAAP, IFRS, local/regulatory basis. |
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Cash Application Supports matching incoming/outgoing cash with transactions. |
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Comprehensive Audit Trail Detailed logs of all financial postings and changes. |
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Tax Calculations Automates applicable tax/levy computations for reinsurance. |
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Foreign Exchange Handling Manages FX gains/losses arising from reinsurance transactions. |
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Intercompany Balancing Automates balancing transactions between different group companies. |
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Financial Closing Speed Average time required to close reinsurance-related accounts. |
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Regulatory Reporting Automation Automatically generates required statutory and regulatory financial reports. |
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Reporting & Analytics
(0 Yes /0 Known /10 Possible features)
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Standard Report Library Includes pre-built reports for common reinsurance reporting needs. |
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Custom Report Builder Tools for users to design, save, and schedule custom reports. |
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Ad-hoc Query Capability Allows users to quickly interrogate system data for custom analysis. |
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Interactive Dashboards Real-time, visual, interactive performance and risk dashboards. |
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KPI Tracking Tracks and displays key performance indicators for reinsurance business. |
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Drill-Down Reporting Ability to start at summary level and drill down to transaction details. |
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Report Scheduling Schedule automated report runs and distributions. |
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Export Capabilities Exports reports to multiple formats (Excel, PDF, CSV, etc.). |
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Data Visualization Tools Charts, graphs, heatmaps, and other data visualization features. |
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Reporting Latency Time to generate standard reports. |
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Regulatory Compliance & Audit
(0 Yes /0 Known /10 Possible features)
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Regulatory Content Updates System receives updates for new rules and regulatory changes. |
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Automated Compliance Checks Continually checks data/processes against compliance rules. |
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Audit Log Management Maintains comprehensive audit logs for every user/system action. |
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SOX Compliance Support Provides controls and documentation to meet SOX (Sarbanes-Oxley) requirements. |
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GDPR/Privacy Controls Implements data privacy safeguards and subject rights management. |
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Regulatory Report Catalog Built-in templates for regulatory submissions (NAIC, Lloyd's, Solvency II, etc.). |
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Access to Change Logs Provides full access to all change logs for compliance review. |
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Automated Data Retention Policies Implements automatic archival/deletion based on policy. |
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Role-Based Approval Workflows Enforces segregation of duties and approval chains on sensitive actions. |
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Compliance Reporting Speed Average time to prepare and submit compliance reports. |
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Security & Access Control
(0 Yes /0 Known /10 Possible features)
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Role-Based Access Control Restricts access to features and data based on user role. |
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Multi-Factor Authentication Requires more than one form of authentication. |
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SSO Integration Supports integration with enterprise single sign-on solutions. |
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Data Encryption at Rest Encrypts stored data to prevent unauthorized access. |
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Data Encryption in Transit Encrypts data during transmission. |
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User Activity Monitoring Monitors, logs, and alerts on unusual or risky user activities. |
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Granular Permission Settings Allows fine-tuned control over access rights. |
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Audit Trails for Security Events Tracks all significant security-related operations. |
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Automatic Session Timeout Logs out users automatically after inactivity. |
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Password Policy Enforcement Configurable password complexity and rotation policies. |
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Operational Efficiency & Automation
(0 Yes /0 Known /10 Possible features)
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Workflow Automation Engine Builds, customizes, and executes automated processing workflows. |
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Task and Notification Management Automates and tracks user tasks, reminders, and escalations. |
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Robotic Process Automation (RPA) Integration Enables use of bots for repetitive manual processes. |
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Automated Alerts and Triggers User-definable rules for system-generated notifications. |
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Batch Processing Capabilities Supports high-volume batch jobs (e.g., monthly closings). |
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Workflow Execution Speed Average time to complete a typical automated workflow. |
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Customizable Dashboards for Operations Operations users can personalize dashboards to their needs. |
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Exception Management Tools Shows, tracks, and processes outliers or errors. |
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Bulk Transaction Support Handles uploading or updating multiple transactions at once. |
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Automated Documentation Generation Produces legal, operational, or notification documents automatically. |
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User Experience & Usability
(0 Yes /0 Known /10 Possible features)
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Intuitive Interface User-friendly, modern interface for efficient navigation. |
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Responsive Design Optimized for various devices and screen sizes. |
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Personalizable Home Pages Allows users to customize views, favorites, and shortcuts. |
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Contextual Help & Tooltips Provides on-screen help and explanations for features. |
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Global Search Enables users to search across all data and objects. |
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Accessibility Features WCAG compliance, keyboard navigation, screen reader support. |
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Guided Workflows Step-by-step guidance for complex or uncommon processes. |
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User Preference Management Users can set preferences for language, display, notifications. |
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Time to Onboard New User Average time it takes to train/onboard a typical new user. |
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Mobile Accessibility Degree to which main features are accessible via mobile devices. |
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Technical Platform & Scalability
(0 Yes /0 Known /10 Possible features)
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Cloud-Readiness Offers SaaS/cloud deployment options. |
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On-Premise Support Can be deployed on customer’s infrastructure. |
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High Availability & Failover Ensures system remains available in case of hardware failures. |
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Horizontal Scalability Ability to scale out resources as data volume/users increase. |
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Disaster Recovery Readiness Built-in disaster recovery and backup routines. |
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API Extensibility Ability to extend platform through APIs or plug-ins. |
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System Performance Transaction processing performance under standard load. |
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Maintenance Window Duration Average scheduled downtime needed for maintenance. |
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Automated Software Updates System updates are delivered and applied automatically. |
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Maximum Concurrent Users Supported Maximum number of users who can be logged in at once without performance degradation. |
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Treaty Management Software for Reinsurance
Applications that document reinsurance treaty terms, track renewal dates, and manage the negotiation process with reinsurance partners.
More Treaty Management Software
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Core Treaty Documentation & Management
(0 Yes /0 Known /11 Possible features)
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Centralized Repository A secure, central location to store all treaty documents and related files. |
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Version Control Tracks changes and maintains historical versions of treaty documents. |
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Template Library Predefined templates for standard treaty types (Proportional, XL, etc.). |
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Clause Library Repository of standard and custom reinsurance clauses for flexible treaty drafting. |
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Document Import/Export Upload and download treaty documents in popular formats (Word, PDF, etc.). |
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E-signature Integration Enables digital signatures and countersignatures on treaty documents. |
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Audit Trail Maintains a detailed log of all actions taken on a document. |
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Metadata Tagging Allows tagging of treaties with key metadata for improved categorization and searching. |
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Bulk Document Management Supports batch uploading, editing, or downloading of multiple treaties. |
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Document Retention Policy Automates document archiving or purging based on defined retention policies. |
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Automated Document Comparison Ability to compare two versions of a treaty to highlight differences. |
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Renewal & Expiry Management
(0 Yes /0 Known /10 Possible features)
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Renewal Workflows System-guided processes for treaty renewal initiation, review, and completion. |
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Expiration Alerts Automated notifications prior to treaty expiry. |
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Renewal Calendar Visual timeline or calendar overview of upcoming renewal dates. |
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Automated Reminders Scheduled reminders for key renewal milestones. |
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Customizable Notification Rules Ability to set different alert types for various treaty types or partners. |
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Renewal Documentation Generation Prepares renewal documentation with pre-populated existing treaty information. |
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Renewal Tracking Dashboard Status monitoring for renewals in progress, overdue, or completed. |
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Escalation Management Auto-escalates overdue renewals to managers or defined escalation chains. |
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Bulk Renewal Processing Allows batch processing or review of multiple renewals. |
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Renewal Progress Analytics Dashboards and reports showing renewal completion rates and delays. |
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Negotiation & Communication Management
(0 Yes /0 Known /10 Possible features)
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Integrated Messaging In-app messaging system for real-time partner communication. |
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Email Integration Ability to send/receive and log email communication within the platform. |
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Negotiation History Comprehensive log of negotiation steps, offers, and counteroffers. |
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Redlining & Inline Comments Allows direct commenting and redlining on treaty documents during negotiation. |
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Task Assignment Assigns negotiation tasks or actions to users with due dates. |
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Approval Workflows Configurable processes for internal approvals during negotiation. |
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Collaboration Tools Shared workspaces or discussion boards for treaty negotiation teams. |
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Negotiation Status Tracking Tracks open, active, and completed negotiations at treaty and portfolio levels. |
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Dynamic Access Control User permissions based on negotiation stage, counterparty, or role. |
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Comment Search and Filtering Find and filter specific negotiation comments or threads. |
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Data Management & Integration
(0 Yes /0 Known /10 Possible features)
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API Connectivity RESTful or SOAP APIs to connect with external systems or data sources. |
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Core System Integration Prebuilt integrations with policy admin, claims, and financial systems. |
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Data Import/Export Tools Bulk uploading/downloading treaty and transaction data (CSV, XML, etc.). |
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Master Data Management Centralizes maintenance of cedents, reinsurers, brokers, jurisdictions, etc. |
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Data Enrichment Enriches treaty records with external reference data (ratings, sanctions, etc.). |
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Data Validation Rules Automated checks ensure treaty data completeness and correctness. |
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Data Access APIs/Feeds Real-time or scheduled data feeds for reporting and analytics. |
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Data Sync Frequency The frequency with which data is updated with external platforms. |
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Data Lineage Tracking Ability to trace the origin and changes of treaty data records. |
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Custom Field Support Ability to define, manage, and report on custom fields. |
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Reporting & Analytics
(0 Yes /0 Known /11 Possible features)
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Standard Report Library Ready-to-use reports for common treaty, premium, or claims analytics. |
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Ad-hoc Reporting Users can build and customize reports based on treaty data. |
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Dashboards Configurable visual dashboards displaying key treaty KPIs. |
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Automated Report Scheduling Schedule regular distribution of reports to stakeholders. |
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Export to Excel/CSV/PDF Ability to export reports in multiple formats for offline analysis. |
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Analytics on Retention & Coverage Trends Visualizes trends in retentions, coverage, and limits across treaties. |
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Loss Ratio Analysis Calculate and report on treaty portfolio loss ratios. |
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Premium & Claims Aggregations Aggregates premium and claims data at treaty, program, or portfolio level. |
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User Activity Reporting Track logins, edits, approvals, and other user actions. |
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Data Visualization Charts and graphs for quick visual insights. |
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Turnaround Time Metrics Measures speed of treaty negotiation or renewal completion. |
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Security & Compliance
(0 Yes /0 Known /10 Possible features)
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Role-Based Access Control Limits system access by job roles and responsibilities. |
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Audit Logging Comprehensive logs of all user/system activity. |
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Data Encryption Encryption of data at rest and in transit. |
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Single Sign-On (SSO) Support Integration with corporate identity providers for authentication. |
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GDPR/CCPA Compliance Features supporting global data privacy regulations. |
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Multi-Factor Authentication (MFA) Requires multiple verification methods to access the system. |
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User Access Review Workflow Supports periodic review and certification of user access rights. |
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Data Masking Obfuscates confidential fields from unauthorized users. |
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Automated Policy Enforcement Enforces security and data governance policies system-wide. |
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Regulator Audit Ready Reports Standard reports for regulatory review and audits. |
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Workflow & Process Automation
(0 Yes /0 Known /10 Possible features)
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Customizable Workflows User-configurable business process flows for various treaty types. |
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Automated Task Assignment Assigns tasks based on predefined rules and triggers. |
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Process Visibility Shows current status and ownership of all in-progress treaties. |
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Approval Routing Flexible approval chains and conditional approvals. |
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Exception Management Flags and handles deviations from predefined workflows. |
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User Notification Automation Automatically notifies users of required actions throughout lifecycle. |
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SLA Tracking Tracks process completion against service level agreements. |
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Workflow Audit Trails Logs all workflow transitions and user decisions. |
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Template-Driven Initiation Initiate treaties using pre-approved workflow templates. |
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Bulk Workflow Actions Capability to trigger workflow events for multiple treaties simultaneously. |
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User Experience & Accessibility
(0 Yes /0 Known /10 Possible features)
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Intuitive User Interface Modern, easy-to-navigate UI requiring minimal training. |
. | No information available |
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Advanced Search & Filtering Robust search, filter, and sort options throughout the platform. |
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Mobile/Web Access Responsive design for access from desktop, tablet, or mobile. |
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Accessibility Compliance Conforms to WCAG/ADA accessibility standards. |
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Personalization Options User can customize dashboards, views, and notifications. |
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Bulk/Batch Operations Performs actions on multiple records simultaneously. |
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Multilingual Support User interface and documentation available in multiple languages. |
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Contextual Help & Guidance In-app help, tooltips, and user guides contextualized to current screen/process. |
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Customizable Dashboards Users can create or adjust dashboard widgets and layouts. |
. | No information available |
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Collaboration Features Tag/share treaties and leave comments for co-workers. |
. | No information available |
Scalability & Performance
(0 Yes /0 Known /10 Possible features)
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Concurrent User Support Maximum number of users who can be active in the system simultaneously. |
. | No information available |
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Transaction Processing Speed Average time to save, retrieve, or update treaty data. |
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System Uptime SLA Guaranteed system availability by vendor/service. |
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Horizontal Scalability Ability to add nodes/computing resources as data or user base grows. |
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Data Storage Capacity Maximum supported volume of treaty data/files. |
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Backup & Recovery Time Objective (RTO) Maximum time to recover from a system failure. |
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Disaster Recovery Platform provides comprehensive disaster recovery options. |
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Load Balancing Distributes traffic to maintain optimal performance. |
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Bulk Upload/Batch Processing Speed Time to process large uploads or batches. |
. | No information available |
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Elastic Resource Allocation System automatically scales resources up/down based on demand. |
. | No information available |
Implementation & Support
(0 Yes /0 Known /10 Possible features)
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Implementation Timeline Average time needed for system rollout. |
. | No information available |
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Onboarding Tools Self-service or guided onboarding for new users and administrators. |
. | No information available |
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Comprehensive User Training Access to detailed training materials, videos, or instructor-led sessions. |
. | No information available |
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Configuration Flexibility Degree of configurability of the platform without vendor intervention. |
. | No information available |
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Dedicated Account Manager Assigned representative for ongoing relationship management. |
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24/7 Helpdesk Support Technical support availability around-the-clock. |
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Customer Success Program Proactive outreach and best practice sharing by vendor. |
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Online Knowledge Base Self-service documentation and FAQs available to users. |
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Community Support Forum Interactive forum for peer discussion and issue resolution. |
. | No information available |
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Service Level Agreements (SLAs) Vendor provides contractual uptime/support assurances. |
. | No information available |
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