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Symbility Claims Connect from Symbility Solutions
Symbility Claims Connect is a cloud-based platform that enables insurers to manage claims collaboratively with adjusters and contractors. It facilitates damage assessment, inspection reports, and integrates with smartphone technology for real-time updates.
More about Symbility Solutions
Product analysis by function
Damage Assessment Tools for Claims Management
Hardware and software combinations that accurately estimate repair costs and damage extent, including drone imaging systems, 3D scanners, and specialized estimation software.
More Damage Assessment Tools
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Data Integration & Input Methods
(8 Yes /8 Known /10 Possible features)
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Multi-Source Data Input Ability to import and utilize data from diverse formats and sources (e.g., CSV, JSON, images, invoices, adjuster notes). |
Symbility Claims Connect facilitates data input from multiple sources including adjusters, contractors, and supports image/document upload, as evidenced by its collaborative platform and integration with smartphones. | |
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APIs for Third-Party Systems Support for robust APIs to connect with policy admin, CRM, property data, weather systems, and more. |
Symbility provides APIs for third-party systems, as described on the vendor's website and documentation for integration with policy and property systems. | |
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Real-Time Data Sync Capability for real-time synchronization with other critical insurance and partner platforms. |
Real-time updates are a core feature, highlighted by the mention of smartphone integration for real-time field updates and collaboration. | |
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Mobile Device Integration Support for collecting field data using mobile apps and devices. |
Mobile device integration is explicitly referenced in the description for field adjusters. | |
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Photo and Video Upload Users can upload and organize photographic or video evidence directly from incident scenes. |
Photo and video upload supported, as documentation and product website highlight direct uploading of evidence from incident scenes. | |
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Digital Forms and e-Signatures Provision of digital forms for data capture, including e-signature support. |
Provision of digital forms for damage assessment and signature capture is a standard feature of Symbility Claims Connect. | |
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Document Parsing (OCR) Optical character recognition for extracting key data elements from scanned documents or images. |
Document parsing and OCR used for extracting data from uploaded documents and images in the claims workflow. | |
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AI-Powered Image Recognition Use of AI to automatically classify and tag damage in uploaded images. |
No information available | |
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Telematics Data Processing Ingestion and interpretation of data from IoT, sensors, or telematics devices (especially for auto claims). |
No information available | |
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Bulk Data Import Tools to upload and process large batches of claims or damage reports simultaneously. |
Supports bulk import of claims/damage reports, as described in its multi-claims management capabilities. |
Assessment & Analysis Engine
(7 Yes /7 Known /10 Possible features)
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Automated Damage Detection Use of AI/ML models to identify and categorize types of damage from input data. |
No information available | |
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Severity Scoring System assigns severity levels to damages based on predefined or trained parameters. |
Severity scoring is available; platform assesses and documents damage severity as part of the assessment process. | |
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Comparative Analytics Ability to compare current claim data against historical losses for similar assets or perils. |
Comparative analytics to review current vs historical/frequency of loss described in the reporting feature set. | |
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Rules-Based Decision Engine Configurable rules for routing, escalation, and assessment validation. |
Rules-based workflow and decision engines are configurable by the insurer. | |
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Estimate Calculation System-generated repair or replacement estimates based on repair cost databases and labor rates. |
Estimate calculation based on integrated cost/labor databases is a core feature; used for generating repair/replacement estimates. | |
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Real-Time Assessment Speed Average time taken for automated assessment upon receiving complete input data. |
No information available | |
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Customizable Assessment Templates Templates that adapt to various claim types (auto, property, liability, etc.). |
Assessment templates are configurable for different types of claims (auto, property, etc.). | |
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Audit Trail for Assessment Traceable history of all assessment logic, changes, and results for compliance. |
Audit trails for all change/appraisal activity available for compliance and review. | |
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Predictive Analytics Tools to forecast claim costs, fraud risk, or loss progression based on input data. |
No information available | |
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Error Detection & Flagging Automated identification and flagging of inconsistencies, missing data, or outliers. |
System flags incomplete or inconsistent data; validations appear in workflow and documentation. |
Workflow Automation
(7 Yes /7 Known /10 Possible features)
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Configurable Workflows Admins can define step-by-step workflows, including automated triage, escalation, and notifications. |
Configurable workflow for claims, routing, and triage; emphasized in platform overviews. | |
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Task Assignment & Routing Dynamic assignment and routing of claims to appropriate adjuster or team based on rules or load. |
Task routing/assignment handled via rules-based assignment and adjuster collaboration. | |
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Automated Alerts & Notifications Automatic messaging to stakeholders (adjusters, claimants, supervisors) at workflow milestones. |
Automated notifications to adjusters and claimants are prominent features. | |
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Adjuster Collaboration Tools Shared dashboards, commenting, and chat to facilitate teamwork and communication. |
Shared dashboards, messaging, and commenting are mentioned as collaboration features. | |
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Automated Documentation Generation Creation and distribution of standardized reports, letters, or summaries on claim status. |
Automated document/report generation on claim status is part of workflow automation. | |
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SLA Monitoring & Enforcement Tracking and enforcing service-level agreements for timely damage assessment and resolution. |
No information available | |
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Claims Lifecycle Management Track full claims process from First Notice of Loss (FNOL) through final payout and closure. |
Lifecycle tracking from FNOL to closure is described in the product. | |
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Customer Self-Service Portal Portal for claimants to track status, submit documentation, and interact with the insurer. |
No information available | |
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Fraud Detection Triggers Automated fraud risk flagging and scoring to inform adjusters or trigger additional steps. |
Fraud warning/flag support is referenced in product compliance and workflow logic. | |
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Workflow Time Tracking Measurement and reporting of time spent in each workflow stage. |
No information available |
User Experience (UX) & Accessibility
(5 Yes /5 Known /10 Possible features)
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Intuitive User Interface Easy-to-navigate screens, dashboards, and forms designed for claims professionals. |
User interface is known to be intuitive and optimized for claims professionals. | |
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Role-Based Access Control User permissions specific to job function or legal requirements. |
Role-based access configurations supported, matching insurance user needs. | |
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Responsive Design Interface adapts for use on desktop, tablet, and mobile devices. |
Responsive UI, works on desktop and mobile platforms as per product description. | |
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Language Localization Support for multiple languages for global use. |
No information available | |
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Accessibility Compliance Compliance with accessibility standards (WCAG, ADA, etc.). |
No information available | |
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Customizable Dashboards Users can personalize dashboards with widgets and preferred data views. |
No information available | |
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Guided Workflows Wizard-style interfaces to lead users stepwise through complex processes. |
No information available | |
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Context-Sensitive Help On-screen assistance and tooltips to guide users. |
No information available | |
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Bulk Editing Capabilities Ability to update, edit, or approve claims in bulk. |
Bulk editing and approval of claims possible in claims management workflow. | |
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Notifications & Reminders Automated reminders for tasks, follow-ups, and deadlines. |
Automated system reminders for follow-ups and task deadlines are part of the user workflow. |
Reporting & Analytics
(6 Yes /6 Known /10 Possible features)
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Custom Report Builder End users can create custom analytical or operational reports. |
Custom report builder capabilities are confirmed for analytics/reporting modules. | |
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Pre-Built Dashboard Templates Out-of-the-box dashboards with key claims, damage, and cost KPIs. |
Pre-built dashboard templates for claims KPIs available. | |
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Export to Excel/CSV/PDF Flexible export of data and reports in various formats. |
Supports export to Excel, CSV, PDF as standard reporting formats. | |
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Scheduled & Automated Reporting Automated distribution of periodic reports to predefined recipients. |
Scheduled/automated reporting to stakeholders is referenced in product collateral. | |
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KPI and SLA Tracking Visualization and trend analysis for performance indicators. |
KPI and SLA tracking via dashboard and reporting features. | |
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Drill-Down Analytics Explore reports from overview to granular detail. |
Drill-down analytics supported in reporting module. | |
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Geospatial Visualization Mapping features to visualize claims and damage regions. |
No information available | |
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Custom Alerts for Metrics Threshold-based alerts for specific KPIs or volume spikes. |
No information available | |
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Claim Volume Capacity Number of claims manageable in reporting and dashboards. |
No information available | |
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Data Lineage & Provenance Visibility into the origin and changes of data used in reports. |
No information available |
Integration & Interoperability
(6 Yes /6 Known /10 Possible features)
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Pre-Built System Integrations Native (out-of-the-box) integrations with core insurance and third-party systems. |
Symbility offers pre-built integrations with core insurance/admin and third-party systems (see vendor website). | |
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Open RESTful API Public, well-documented APIs for custom integrations. |
Open RESTful API provided for custom integrations as referenced in developer documentation. | |
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Webhooks & Event Triggers Support for real-time event notifications to external platforms. |
No information available | |
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Bi-Directional Data Sync Continuous, two-way data flows with external databases and apps. |
Bi-directional sync with external apps/databases supported for pipeline/claim sync. | |
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Marketplace & Plug-in Support Support for modular add-ons from vendor or ecosystem. |
Marketplace/plugins supported for add-ons and integration ecosystem. | |
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Custom Integration Toolkit Developer tools for building custom connectors. |
No information available | |
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Batch Data Exchange Scheduled processes to import/export large data sets. |
Batch data exchange/import-export supported for large data sets during migration and regular operations. | |
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EDI Support Electronic Data Interchange for regulated and industry-standard data transfers. |
No information available | |
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Integration Response Time Typical response speed for integration API calls. |
No information available | |
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Authentication Protocols Support for OAuth, SAML, and other SSO protocols for secure integrations. |
Supports authentication protocols such as SSO for integrations (OAuth, SAML, etc.) |
Security & Compliance
(9 Yes /9 Known /10 Possible features)
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Data Encryption At Rest & In Transit All sensitive data is encrypted, both in the database and during transmission. |
Data encryption at rest and in transit is standard for Symbility, referenced in their compliance/security documents. | |
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Role-Based Access Controls Permission system provides the minimum necessary access for users based on role. |
Role-based access controls are a core part of claims platform security. | |
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Audit Logging Comprehensive logs of all key user and system activities for accountability. |
Comprehensive audit logging for claim activity and user/system actions. | |
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GDPR/CCPA Compliance Modules Built-in features for managing privacy and data subject rights under relevant regulations. |
GDPR/CCPA compliance included; vendor provides documentation for privacy modules. | |
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Two-Factor Authentication (2FA) Additional layer of login security via email, SMS, or authenticator apps. |
Two-factor authentication (2FA) supported for user access control. | |
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Regular Security Testing Scheduled penetration and vulnerability testing by vendor or third-party. |
No information available | |
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Disaster Recovery & Backup Routine system backups and tested recovery protocols. |
Disaster recovery protocols and regular backups are specified in vendor security information. | |
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Sensitive Data Masking PII and confidential fields are masked for non-authorized users. |
Sensitive data masking for PII and proprietary information is available. | |
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Incident Notification & Response Real-time alerts and structured response workflows for data incidents. |
Incident notification and security response workflows described in compliance documentation. | |
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Security Policy Documentation Access to up-to-date security and compliance documentation. |
Security/compliance documentation available for deployments. |
Scalability & Performance
(4 Yes /4 Known /10 Possible features)
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Concurrent User Support Number of active users supported without performance degradation. |
No information available | |
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High-Availability Architecture System design for 24/7 uptime, including redundant components. |
High-availability and redundancy are offered as part of the platform's cloud architecture. | |
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Load Balancing Distributes traffic and processing across multiple servers. |
Load balancing requirements are met via cloud infrastructure. | |
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Cloud-Native Deployment Support for cloud-based, scalable hosting and updates. |
Cloud-native deployment, scalability, and managed hosting core to the product. | |
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Peak Claims Processing Rate Maximum number of claims processed per hour under load. |
No information available | |
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System Response Time Average time for user actions to complete. |
No information available | |
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Database Scaling Capabilities Automated scaling of storage and compute for increased demand. |
Platform supports scaling of database/storage automatically as claim and user volume grows. | |
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Multi-Tenancy Support Ability to support several independent organizations within the same instance. |
No information available | |
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Disaster Recovery RTO Guaranteed recovery time objective for disaster events. |
No information available | |
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Downtime (Planned/Unplanned) Typical system downtime per year. |
No information available |
Configuration & Customization
(6 Yes /6 Known /10 Possible features)
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Workflow Customization Tools Drag-and-drop configurators or scripting for custom workflows. |
Workflow customization using drag-and-drop and configuration tools is available. | |
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Custom Data Fields Ability to define and use custom fields on forms and records. |
Custom data fields supported for claims and assessment records. | |
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Branding & Theming Support for company logo, color palettes, and branded communications. |
Branding and theming for customer-specific instances supported. | |
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Custom Roles & Permissions Define new user roles and finely-tuned access settings. |
Custom roles and permissions configurable for user access. | |
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Business Rules Engine Set up specific business logic/rules without code changes. |
Business rules engine for setting up logic/routing without code changes is referenced. | |
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Localization of Terminology Customize system language for regional or business-specific terms. |
No information available | |
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Custom Assessment Templates Design or modify assessment forms/templates for different claim types. |
Custom assessment templates can be designed/modified for product lines. | |
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User Notification Preferences Users can self-manage notification settings (email, SMS, in-app, etc.). |
No information available | |
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Plug-in/Scripting Interface Extensibility through vendor or customer-built plug-ins/scripts. |
No information available | |
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Configuration Deployment Speed Time taken for an admin to deploy a major configuration update. |
No information available |
Vendor Support & Implementation
(7 Yes /7 Known /10 Possible features)
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Dedicated Implementation Support Assigned vendor team to guide initial rollout and data migration. |
Dedicated implementation/vendor support offered, as indicated for onboarding. | |
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Training Materials & Sessions Comprehensive learning resources, including live/virtual training. |
Training materials and user sessions included with platform deployment. | |
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24/7 Customer Support Availability of technical support at all times. |
24/7 support is referenced as an available option by the vendor. | |
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Response Time SLA Maximum guaranteed first-response time for support tickets. |
No information available | |
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Online Knowledge Base Self-service access to articles, FAQs, and guides. |
Symbility provides an online knowledge base for customer self-help. | |
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User Community Forum Access to product user community and vendor-moderated discussion. |
No information available | |
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Change Management Assistance Help with user adoption and change management strategies. |
Change management assistance is offered as part of professional services. | |
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Integration Consulting Vendor services for custom integrations and workflow tuning. |
Integration consulting services available for complex environments. | |
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Uptime Guarantee Vendor commitment to system uptime (as % uptime/year). |
No information available | |
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Post-Implementation Review Structured assessment of go-live outcomes and early performance. |
Post-implementation reviews and performance assessments are part of roll-out projects. |
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