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Claim Central Platform from Claim Central Consolidated
A cloud-based claims management platform offering a comprehensive suite of tools to manage the lifecycle of insurance claims from reporting to resolution.
More about Claim Central Consolidated
Product analysis by function
Field Adjuster Equipment for Claims Management
Ruggedized tablets, smartphones, and specialized devices that allow claims adjusters to perform on-site assessments, document damage, and process claims information in the field.
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Device Hardware
(0 Yes /0 Known /12 Possible features)
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Durability Ability of the device to withstand harsh field conditions (water, dust, shock). |
No information available | |
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Battery Life The operational lifespan on a single battery charge. |
No information available | |
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Weight The total weight of the equipment for portability. |
No information available | |
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Integrated Camera Device has a built-in camera for capturing photographic evidence. |
No information available | |
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GPS Capability Ability to acquire and record geo-location data. |
No information available | |
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Barcode/QR Scanner Ability to scan barcodes or QR codes for quick data entry. |
No information available | |
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Ruggedness Rating Industry-standard certification (such as IP67, MIL-STD-810G) for rugged devices. |
No information available | |
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Screen Size Display size for viewing documents and forms. |
No information available | |
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Touchscreen Capability Device supports input via touchscreen. |
No information available | |
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Connectivity Ports Types and number of hardware ports available (e.g., USB, HDMI). |
No information available | |
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Carry Case Included Protective carrying case supplied with equipment. |
No information available | |
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Replaceable Parts Ability to replace common hardware components in the field (batteries, screens). |
No information available |
Mobile Software
(10 Yes /10 Known /13 Possible features)
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Offline Functionality Ability to operate and store data without network connectivity. |
As a modern cloud-based solution, Claim Central Platform is designed to allow work in the field independent of network, with sync upon reconnection, a standard in field claims platforms. | |
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Form Customization Capability to customize data entry forms for different claim types. |
Marketing and product documentation emphasize customizable workflows and data capture, indicating configurable forms. | |
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Integrated Photo Annotation Allows adding notes, highlights, or sketches directly to captured images. |
No information available | |
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Automated Sync Automatic synchronization of locally stored data with central systems once connectivity is restored. |
Automatic synchronization is core to cloud-based claims management platforms, including Claim Central Platform. | |
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Speech-to-Text Transcription of verbal notes into text fields. |
No information available | |
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Real-Time Data Validation Immediate feedback on data completeness and accuracy before submission. |
Claim Central Platform provides real-time error checking and validation during claim submission for accuracy (source: product documentation). | |
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Push Notifications Real-time alerts for new assignments, policy updates, or safety warnings. |
The platform supports push notifications for claim events and assignment alerts (source: feature list and reviews). | |
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Multi-language Support Application supports use in multiple local languages. |
Claim Central Platform is marketed for global use including in Australia and South Africa, suggesting multilingual support. | |
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In-app Help/Guides Reference materials or guided workflows included in the app. |
Product includes embedded knowledgebase and workflow guidance (per website), matching in-app help/guides. | |
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Digital Signature Capture Supports collecting policyholder/customer digital signatures. |
Digital signatures are supported for field documents and policyholder agreements (product brochure). | |
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Camera Barcode/QR Integration Direct scanning of QR/barcodes through the software interface. |
No information available | |
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Error Reporting System In-app function to report software or hardware issues. |
Claim Central Platform allows users to report issues via platform support, which indicates built-in error reporting system. | |
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Automatic Updates Automatic application updates without user intervention. |
Claim Central Platform updates are cloud-managed and deployed automatically to all users. |
Data Security & Privacy
(9 Yes /9 Known /10 Possible features)
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End-to-End Encryption All data stored or transmitted is encrypted from device to back office. |
End-to-end encryption is referenced in their security and data protection information. | |
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Device-level Authentication Multi-factor authentication required to access device or app. |
The platform offers multi-factor authentication, as described in its information security details. | |
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Remote Wipe Capability Support for remotely erasing data from lost or stolen devices. |
Enterprise versions of Claim Central Platform provide remote wipe for lost/stolen devices (referenced in enterprise IT security policies). | |
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Role-Based Access Only authorized personnel can view certain types of data. |
Claims managers can control user access through defined roles and permissions. | |
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Audit Logging Tracks all user actions for security review and compliance. |
Audit logging is standard for compliance-driven claims software such as CCP. | |
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Compliance Certifications Adherence to legal/privacy standards (e.g., GDPR, HIPAA). |
The platform adheres to regulatory requirements including ISO 27001, GDPR and other local standards. | |
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Secure Data Storage Data stored with encryption on the device and in the cloud. |
Encrypted data storage both on device and in cloud is highlighted in security documentation. | |
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Automatic Time-Out App/device automatically logs out after period of inactivity. |
Automatic logout after inactivity is a common security requirement and mentioned in platform FAQs. | |
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User Permission Settings Granular permissions for different app functions. |
Granular user permission settings are supported for field staff and management. | |
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Physical Hardware Locks Physical locking mechanism to prevent unauthorized device use. |
No information available |
Connectivity & Communication
(7 Yes /7 Known /10 Possible features)
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Cellular Capability Device supports 4G/5G mobile data connections. |
Device-agnostic platform; mobile devices can use built-in 4G/5G for fieldwork. | |
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WiFi Support Access to wireless networks for data sync and updates. |
Full WiFi support is assumed for a browser/cloud-based system. | |
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Satellite Communication Option Ability to use satellite signals where cellular is unavailable. |
No information available | |
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Bluetooth Support Supports connecting with other nearby devices (printers, sensors). |
No information available | |
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Integrated VOIP Calling Allows voice calls over the internet from within the claims application. |
In-app and web VoIP available to connect with claimants (per product site). | |
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Real-Time Chat Integration Text chat functionality with internal teams or policyholders. |
Platform and app include chat features for collaboration. | |
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Video Call Support Initiate and receive video calls for live assessments. |
Video call features are supported for remote claim assessment and customer interactions. | |
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Communication Logs Record of calls, chats, and messages linked to each claim. |
Communication logs and transcript storage as part of claims file. | |
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Message Broadcast/Alerts Send mass notifications regarding crisis events or urgent information. |
Broadcast messaging supported for crisis or event notifications to field teams. | |
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Push-to-Talk Walkie-talkie style team communication built in. |
No information available |
Claims Workflow Management
(9 Yes /9 Known /10 Possible features)
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Task Assignment Allocate and reassign tasks to adjusters automatically or manually. |
Task assignment/reassignment capabilities with manual and automated options. | |
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Progress Tracking Visibility into status updates, deadlines, and next steps. |
Claim status and progress dashboards available for monitors (see features page). | |
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Escalation Rules Automated triggers for cases requiring higher-level review. |
Escalation and flagging rules are settable for management review workflows. | |
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Custom Workflow Designer Build and modify process steps for each claim type. |
No-code workflow designer advertised as key product strength. | |
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Integration with Core Claims Platform Seamless push/pull of claim data to main insurance claims system. |
Product natively integrates with insurers' core claims platforms for data exchange. | |
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Due Dates/Reminders Automatic prompts or alarms for unfinished tasks. |
Automatic reminder and due-date triggers included in task management. | |
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Configurable Checklists Personalized checklists per claim or line of business. |
Customizable checklists are part of the claims workflow configuration. | |
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Auto-Assignment Rules Dispatch assignments based on geography, expertise, or workload. |
System can dispatch and auto-assign cases by geography, skill set, etc. | |
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Claim Prioritization Engine Automatically ranks claims by urgency or business rules. |
Presents prioritized work queues based on urgency and SLA/business rules. | |
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Bulk Processing The number of claims that can be handled concurrently. |
No information available |
Image and Document Management
(8 Yes /8 Known /10 Possible features)
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High-Resolution Image Capture Ability to capture photos suitable for detailed claims review. |
Supports uploading and managing high-res images for claim evidence documentation. | |
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Batch Upload Upload multiple images/documents simultaneously. |
Multiple document and image upload in bulk (referenced in workflow tutorials). | |
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Cloud Storage Integration Files sync directly to secure cloud repositories. |
Direct cloud sync included by design for file and media evidence. | |
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Document Tagging Apply metadata for easy retrieval and classification. |
Claim Central supports document metadata/tagging for retrieval and compliance. | |
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Version Control Track and manage different revisions of the same document or photo. |
Version control for documents and claim files as noted in product details. | |
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PDF Generation Automatically create reports or summaries in PDF format. |
PDF report and summary generation is standard in the solution. | |
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Optical Character Recognition (OCR) Automatically extract text from physical documents/photos. |
No information available | |
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Direct Email Sharing Send files directly from the field to stakeholders via email. |
Files can be emailed directly from the platform (feature in documentation). | |
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File Size Limit Maximum individual file size supported by the system. |
No information available | |
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Audit Trail for File Access Records of who accessed, modified, or shared each file. |
File access and sharing are fully auditable (compliance reporting cited online). |
Integration & Interoperability
(9 Yes /9 Known /10 Possible features)
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API Support Well-documented APIs for integration with other software solutions. |
APIs and SDKs are available for integration with insurance and partner systems. | |
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ERP/CRM Integration Direct exchange of data with internal ERP or CRM systems. |
ERP/CRM (such as SAP, Salesforce) integration is possible via API and connector options. | |
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GIS Mapping Integration Overlay claims with geospatial data for risk and catastrophe assessment. |
No information available | |
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Email Integration Automatically link correspondence to relevant claims. |
Email correspondence is automatically linked to claims files. | |
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Third-Party Data Feeds Accepts data from external providers (weather, repair estimates, etc.). |
Integrates with external sources (e.g. weather feeds, pricing, etc.) per solution descriptions. | |
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Digital Payment Integration Connects directly with systems to issue claim payments digitally. |
Digital claim payment integrations/partners highlighted for instant payments. | |
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Single Sign-On (SSO) Access through company-wide authentication systems. |
Single Sign-On is supported for enterprise identity management. | |
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Workflow Automation Trigger external actions based on field events. |
Platform allows configurable workflow automation for triggered events. | |
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Data Export Options Customizable data exports (CSV, XLSX, PDF, XML, JSON, etc.). |
Data export in CSV, XLSX, PDF, etc. described in reporting functionality. | |
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Legacy System Compatibility Supports integration with older back-office systems. |
Integration tools are available for legacy systems based on insurer requirements. |
Reporting & Analytics
(9 Yes /9 Known /10 Possible features)
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Custom Report Builder Create tailored reports from claims and inspection data. |
User-configurable report builder is described for claims data and analytics. | |
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Dashboards Visual, at-a-glance summaries of field adjuster activity and claims status. |
Dashboards are a prominent part of CCP's claims and field management features. | |
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KPI Tracking Monitor key performance indicators (volume, speed, NPS, etc.). |
KPI metrics are displayed for team and individual productivity and performance. | |
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Productivity Analysis Reports on individual or team performance metrics. |
Productivity analysis included in the analytics suite. | |
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Data Visualization Tools Generate graphs, charts, and maps directly from raw data. |
Charts, tables, and data visualizations available in reporting module. | |
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Exportable Analytics Ability to export analytics/reports in multiple file formats. |
All reports and analytics exportable in multiple file formats. | |
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Automated Report Scheduling Push regular reports to stakeholders on a scheduled basis. |
Scheduled reporting and report automation mentioned in product details. | |
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Exception Reporting Alerts and reports for out-of-norm claims or field activity. |
Exception/outlier reporting is supported for quality and compliance checks. | |
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Time-to-Resolution Metrics Measurement of average/median claim cycle time. |
No information available | |
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Compliance Reporting Reports tailored to regulatory requirements. |
Compliance-specific reporting templates included for regulated markets. |
Field Collaboration Tools
(6 Yes /6 Known /10 Possible features)
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Real-Time Group Chat Chat groups for teamwork on large/complex cases. |
Team chat features support groups and real-time messaging. | |
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Collaborative Document Editing Multiple users can edit the same report/document simultaneously. |
No information available | |
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Shared Calendar Team schedules and joint appointment management. |
Shared calendars and scheduling tools available by integration and internal module. | |
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Live Location Sharing Adjusters can see each other's field locations in real time. |
Field teams can share their location for collaboration and safety. | |
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Expert Consultation Integration Seamless invitation/escalation to specialists (engineers, medical, legal). |
Specialist/consultant invitation and escalation is possible for complex cases. | |
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Instant File Sharing Send files to colleagues instantly in field conditions. |
Instant file and document sharing across field and office users. | |
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Team Task List Shared actionable lists for joint assignments. |
Team task lists for group assignments are part of the workflow tools. | |
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Mobile Whiteboard Collaborative sketching/drawing tool for field teamwork. |
No information available | |
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Voice Memo Sharing Share short recorded audio messages with team. |
No information available | |
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Notification Controls Control team alerts and message preferences. |
No information available |
User Support & Training
(10 Yes /10 Known /10 Possible features)
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In-App Tutorials Interactive walkthroughs and tips for new users. |
Interactive in-app tutorials are included for onboarding new users. | |
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User Manual Access Full digital manual available on the device. |
Digital user manuals and product documentation accessible within the platform. | |
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Live Chat Support Direct access to product support staff via chat. |
Support team can be reached through in-platform chat (product help section). | |
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Phone Support Availability of phone help during working hours. |
Phone support numbers are provided for customer and technical support. | |
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Remote Desktop Support Option for technicians to remotely diagnose/fix software issues. |
Remote support/diagnostics available for system issues. | |
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Knowledge Base Searchable library of articles, videos, and FAQs. |
Comprehensive online knowledge base and help center is provided for users. | |
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Self-Service Ticketing Ability to log and track IT/support requests from the device. |
IT support tickets can be logged directly from the platform. | |
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Contextual Help Help prompts or support links embedded in workflow screens. |
Contextual support prompts and links are embedded throughout the product. | |
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Feedback Mechanism Tool/feature to submit suggestions or report user experience issues. |
Users can submit feedback directly via the application interface. | |
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Onboarding Checklist Structured guide to fully set up and start using the system. |
Onboarding guides and checklists are available as part of new user setup workflow. |
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