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Intapp OnePlace for Risk & Compliance: Client Onboarding from Intapp
Digitalizes the onboarding process for fund managers, manages compliance checks, risk assessment, AML/KYC, workflow automation, approval tracking, and integrates with fund administration systems.
Product analysis by function
Client Onboarding Systems for Client Relationship Management
Digital platforms that streamline the client intake process, including document collection, due diligence, suitability assessment, and account setup while ensuring regulatory compliance.
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User Experience & Interface
(0 Yes /0 Known /10 Possible features)
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Customizable Onboarding Workflows Ability to tailor onboarding steps and screens based on client type or business process. |
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Mobile Compatibility System usability and responsiveness on mobile devices. |
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Multi-Language Support Ability to provide onboarding in multiple languages. |
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Self-Service Portal Clients can update or provide onboarding information independently. |
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Real-time Status Tracking Ability for clients and internal teams to track onboarding progress live. |
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Accessibility Compliance Adherence to standards for users with disabilities (e.g., WCAG). |
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Inline Help and Tooltips Contextual guidance available to users during onboarding. |
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Dynamic Questionnaires Forms adapt to user responses to simplify data entry. |
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Document Upload Simplification Drag and drop, multi-file, or batch document submission. |
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Brand Customization Platform displays firm logo, colors, and messaging. |
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Data Capture & Document Management
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Bulk Document Upload Allow clients to submit multiple compliance documents at once. |
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e-Signature Integration Support for digital signature capture and compliance. |
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Smart Document Recognition OCR and auto-tagging for uploaded files. |
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Data Validation Rules Automatic checking of data completeness and integrity. |
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Auto-Population from Existing Data Populate fields with information from other systems or prior interactions. |
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Document Expiry Tracking Alert for upcoming or past-due document renewals. |
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Progressive Data Collection Ability to save progress and resume onboarding later. |
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Version Control Track document changes and maintain an audit trail. |
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Upload Speed Average time taken to upload documents. |
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Storage Capacity Maximum data/document storage per client. |
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Due Diligence & Compliance
(0 Yes /0 Known /10 Possible features)
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Automated KYC Checks Systematic validation of identity information. |
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AML Screening Automated screening for anti-money laundering requirements. |
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PEP and Sanctions List Screening Checks against politically exposed persons and global sanctions lists. |
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Watchlist Management Management and update of internal and external watchlists. |
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Customizable Due Diligence Levels Support different risk tiers and processes by client type. |
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Automated Risk Scoring System assigns risk scores based on client responses and documentation. |
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Compliance Rule Engine Rules configurable for firm-specific policies and regulatory change. |
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Audit Trail for Compliance Checks Comprehensive logs of all due diligence actions. |
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Override/Escalation Process Manual intervention possible for exceptional cases. |
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Screening Speed Average time required for compliance screening per client. |
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Suitability & Risk Assessment
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Automated Suitability Questionnaire System-driven questions to evaluate client risk profile and suitability. |
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Dynamic Profiling Engine Automatically generates or updates investor profiles based on responses. |
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Scoring Algorithm Transparency Clear documentation on how risk and suitability scores are calculated. |
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Scenario Analysis Tools Model potential investment outcomes with clients during onboarding. |
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Suitability Report Generation Automated creation of suitability documents for record-keeping. |
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Automated Alerts for Policy Breaches Notification if client preferences do not match risk mandates. |
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Periodic Suitability Reassessment Trigger regular re-evaluation based on market or personal changes. |
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Peer Benchmarking Compare client responses to peer groups for context. |
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Time to Complete Assessment Average client time to complete suitability assessment. |
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Communication & Collaboration
(0 Yes /0 Known /9 Possible features)
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Integrated Messaging Real-time chat or message features within the onboarding platform. |
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Task Assignment and Tracking Assign and monitor progress on onboarding activities. |
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Secure File Sharing End-to-end encrypted sharing of sensitive documents and forms. |
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Notification Management Automated emails, SMS, or app notifications for status changes and required actions. |
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Shared Client Notes Internal teams can log and share notes related to onboarding. |
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Client Meeting Scheduling Incorporate scheduling and calendar integration for onboarding meetings. |
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Approval Workflow Management Automated routing to required signatories or reviewers. |
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Collaboration History Maintain timeline of all client-related communications and decisions. |
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Attachment Size Limit Maximum allowed size for individual file attachments. |
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Integration & Interoperability
(0 Yes /0 Known /9 Possible features)
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Core System Integration Ability to connect with CRM, fund accounting, portfolio management, and reporting systems. |
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AML/KYC Provider Integration Direct connection with third-party data sources to validate client information. |
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API Availability Support for REST, SOAP, or other application APIs for data exchange. |
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Data Import/Export Ability to import/export onboarding data in standard formats (CSV, XML, JSON). |
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Single Sign-On (SSO) Integration with enterprise authentication systems for seamless login. |
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Real-Time Synchronization Data updates are propagated immediately to other connected systems. |
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Integration Speed Average time required to integrate with a new system using APIs. |
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Number of Supported Integrations Count of external systems the platform can connect with natively. |
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Custom Integration Toolkit Provision of SDKs or tools for custom workflow integration. |
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Security & Privacy
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Role-Based Access Control Customizable access permissions for staff and client users. |
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End-to-End Data Encryption Encryption of data at rest and in transit. |
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Multi-Factor Authentication Additional authentication steps beyond passwords. |
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Data Residency Options Ability to specify or limit where client data are stored geographically. |
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GDPR and Data Protection Compliance Meets requirements for Europe and/or applicable global standards. |
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Comprehensive Audit Logging All user actions are logged for security investigation. |
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Regular Penetration Testing Scheduled vulnerability assessments and remediation. |
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Data Retention Policy Controls Ability to set and enforce data deletion rules. |
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Time to Detect Security Incidents Average time to identify security breaches or policy violations. |
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Operational Efficiency & Automation
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Automated Reminders & Escalations System-generated notifications for outstanding tasks. |
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Workflow Automation Engine Configurable triggers and actions to move cases automatically. |
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Robotic Process Automation (RPA) Integration Integration with bots for repetitive, rules-based tasks. |
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Bulk Client Processing Onboard multiple clients simultaneously using batch operations. |
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Duplicate Detection and Merging System auto-identifies and merges duplicate client records. |
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Approval Turnaround Time Average elapsed time for onboarding approval steps. |
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Average Onboarding Completion Time Mean time from start to finish for new client onboarding. |
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Task Automation Rate Percentage of onboarding steps handled without manual intervention. |
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Error Reduction Rate Percent decrease in errors due to automation. |
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Reporting & Analytics
(0 Yes /0 Known /9 Possible features)
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Onboarding Funnel Analytics Visualization of client progress through each stage of onboarding. |
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Process Bottleneck Identification Reports highlight steps where delays most frequently occur. |
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Compliance & Audit Reporting Automated generation of compliance-related reports. |
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Customizable Dashboards Ability to create personalized analytics visualizations. |
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Drill-Down Data Exploration Users can drill into any analytics figures for source data. |
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Scheduled Report Delivery Automated distribution of reports to stakeholders. |
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Exportable Data Sets Data and analytics can be exported for offline downloads. |
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Average Report Generation Time Typical time to produce a standard onboarding report. |
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Number of Available Reports Total templates or types of onboarding/process reports provided. |
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Scalability & Performance
(0 Yes /0 Known /8 Possible features)
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Concurrent User Capacity Maximum number of active users supported at once. |
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Onboarding Volume Throughput Number of onboarding requests processed per day. |
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System Uptime SLA Guaranteed minimum system availability. |
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Disaster Recovery RTO Recovery time objective after a catastrophic event. |
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Load Balancing Automatic distribution of processing tasks to optimize resource use and performance. |
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Elastic Capacity Ability to dynamically scale resources up/down with demand. |
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API Request Rate Limit Maximum number of API requests supported per second. |
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Latency on Peak Load System response time under maximum usage conditions. |
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Support & Maintenance
(0 Yes /0 Known /8 Possible features)
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24/7 Support Availability Round-the-clock technical and user support options. |
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Dedicated Account Manager Personalized support contact for major clients or deployments. |
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User Training Materials Provision of documentation, videos, or webinars for system users. |
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Release Notes and Update Alerts Communication of new features, bug fixes, and platform changes. |
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Online Knowledge Base Self-serve documentation and troubleshooting guides. |
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Service Level Agreement (SLA) Contracted commitments to uptime and response times. |
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Average Support Response Time Mean time to respond to support queries. |
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Patch/Upgrade Frequency Average frequency of updates, patches, or releases. |
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