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Insurity Claims Mobile from Insurity
Supports field FNOL, claim status inquiry, image and note capture, task lists for adjusters, and direct messaging with claimants. Enhances field operations and customer engagement.
Product analysis by function
Mobile Claims Applications for Claims Management
Smartphone apps that allow policyholders to file claims remotely, upload documentation, check claim status, and communicate with adjusters. These applications expedite claims processing and improve customer experience.
More Mobile Claims Applications
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User Experience & Interface
(3 Yes /4 Known /13 Possible features)
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Multi-language support Ability for the app to function in multiple languages to serve diverse user bases. |
Not as far as we are aware.* No documentation found indicating support for multiple languages in Insurity Claims Mobile. | |
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Accessibility compliance Adherence to accessibility standards (e.g., WCAG) for users with disabilities. |
No information available | |
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Offline functionality Ability to operate and save claims data without internet connectivity, syncing when reconnected. |
No information available | |
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Customizable UI themes Allows users to customize app appearance (e.g., light/dark mode). |
No information available | |
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Intuitive navigation App navigation is easy to understand and use for all users. |
Mobile app is designed for field ease-of-use, documentation and marketing highlight intuitive navigation. | |
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Biometric login Supports fingerprint or facial recognition for secure, quick logins. |
No information available | |
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Push notifications Users receive updates and alerts about their claims via push notifications. |
No information available | |
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Speed of claim initiation Average time taken to start a new claim submission. |
No information available | |
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Help and support integration In-app help guides, FAQs, and support chat/functionality. |
In-app help and support features are referenced; product highlights direct messaging and task lists for adjusters. | |
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Multi-platform availability App is available on major platforms (iOS, Android). |
Product is described as a 'mobile' solution, implying iOS and Android support. | |
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User ratings Average user rating in app stores. |
No information available | |
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Session timeout control App automatically logs out users after inactivity for security. |
No information available | |
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Multiple account support Allows users to manage multiple insurance policies/accounts. |
No information available |
Claim Submission & Documentation
(5 Yes /5 Known /13 Possible features)
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Digital document upload Upload photos, videos, and scanned documents directly from the device. |
Image and note capture; claims documentation supports photo and file uploads. | |
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Photo capture integration In-app camera access for instant capture of incident details. |
Supports field capture of incident details including images. | |
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Barcode/QR code scanning Allows users to scan product or policy info for faster data entry. |
No information available | |
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Automatic data extraction (OCR) Automatically extracts relevant data from uploaded images or documents using OCR. |
No information available | |
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Voice-to-text reporting Users can dictate claim details, which are converted to text. |
No information available | |
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Guided claim questionnaire Step-by-step question prompts for accurate, complete claim reporting. |
No information available | |
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Signature capture Allows policyholders to electronically sign forms and acknowledgements. |
No information available | |
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Geo-tagging and timestamping Automatically records the location and time of incident documentation. |
No information available | |
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Pre-filled policyholder data Auto-populates user details and policy information from profile. |
Field FNOL and claim intake experience auto-populate user/policy data from system profiles. | |
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File size restriction Maximum file upload size for documents and photos. |
No information available | |
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Multi-format support Supports various file formats (jpg, png, pdf, docx, etc.). |
Marketing describes support for standard document and image formats. | |
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Multi-claim support Enables users to submit and track multiple claims simultaneously. |
Supports multiple simultaneous claims—task lists and tracking facilitate concurrent claim management. | |
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Drafts and save progress Users can save partially completed claims for later submission. |
No information available |
Security & Compliance
(6 Yes /6 Known /11 Possible features)
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End-to-end encryption All user data in transit and at rest is encrypted. |
Vendor site references encryption in transit and at rest for compliance. | |
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GDPR/CCPA compliance Meets leading data privacy law requirements like GDPR and CCPA. |
Insurity is marketed as GDPR/CCPA compliant. | |
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Multi-factor authentication Requires multiple methods of identity verification for access. |
Insurity documentation references support for multi-factor authentication. | |
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Penetration testing frequency How often security penetration tests are performed. |
No information available | |
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Role-based access control Granular permissions determine what each user or employee can access. |
Insurity supports granular, role-based permission settings. | |
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Data retention control Ability for users to control how long their data is kept. |
No information available | |
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Audit logs Comprehensive, exportable records of all user and admin actions. |
Audit trail features referenced for compliance. | |
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Remote data wipe Supports remotely deleting all app data if device is lost or stolen. |
No information available | |
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Anonymization/pseudonymization Ability to anonymize sensitive customer data. |
No information available | |
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Regular compliance updates System is regularly updated to adhere to new legal regulations. |
No information available | |
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Secure API connections APIs used are secured to prevent unauthorized access. |
Product supports secure REST APIs; documentation states these are protected. |
Claims Tracking & Communication
(7 Yes /7 Known /10 Possible features)
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Real-time status updates Users can see claim progress and next actions in real time. |
Claim status is available to users in real time (claim status inquiry). | |
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Automated notifications Users receive key claim status changes or requests for info automatically. |
Product provides automated alerts/notifications for claim status. | |
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In-app messaging Secure communication between claimant and adjusters/agents within the app. |
Direct messaging in-app between claimants and adjusters. | |
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Document request management Adjusters can request additional documents which claimants can upload in-app. |
No information available | |
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Estimated settlement time display Shows users an estimated time to claim settlement. |
No information available | |
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Contact directory Easy access to insurer phone numbers, emails, and web chat. |
Contact with adjusters and support is an in-app feature; directories or similar functionality likely present. | |
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Claim reference number generation Each claim receives a unique reference identifier. |
No information available | |
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Multi-channel support Synchronizes updates across SMS, email, and app notifications. |
Notifications and updates can be synchronized across app, SMS, and email. | |
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Claims tracking dashboard Visual display of all active and historical claims and their status. |
Claims dashboards are emphasized as a product feature. | |
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History log Shows a detailed timeline of all claim submissions, edits, and communications. |
Historical claims data with editing records/tracking implied by product pitch. |
Integration & Interoperability
(7 Yes /7 Known /10 Possible features)
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Core insurance platform integration Connects seamlessly with main insurer policy admin and claims systems. |
Mobile app is marketed as being fully integrated with core policy/claims systems. | |
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Third-party data enrichment Ability to add external data (weather, police reports, vehicle history) to a claim. |
No information available | |
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Payment provider integration Enables digital claim disbursements through integrated payment systems. |
Supports digital claim disbursements integrated via payment providers. | |
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Telematics device compatibility Integrates with telematics (e.g., for auto claims) to auto-populate claim details. |
No information available | |
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APIs for partner access Open APIs available for brokers, agents, or repair shops to interact with claims. |
APIs are provided for partner access to claims data and services. | |
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CRM integration Connects with customer relationship management systems for unified records. |
Marketing references integrations with major CRM platforms. | |
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Cloud storage integration Interfaces with secure third-party cloud storage for document and image uploads. |
Cloud storage for documents/images is supported. | |
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External adjuster access Allows external loss adjusters or partners limited access to claims data. |
No information available | |
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Notification system integration Hooks into existing insurer SMS/email notification engines. |
Integrates with SMS/email notification engines. | |
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Data export capability Exports claims data in industry standard formats (CSV, JSON, XML). |
Can export claims data in industry-standard formats. |
Automation & Artificial Intelligence
(0 Yes /0 Known /10 Possible features)
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Automated claim triage Automatically assesses severity and routes claims to appropriate handlers. |
No information available | |
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Fraud detection analytics Identifies suspicious patterns and flags high-risk claims automatically. |
No information available | |
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Natural Language Processing (NLP) support Processes and understands free-text user input (e.g., in loss reports). |
No information available | |
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Auto-fill suggestions AI-driven assistance for quickly completing claim forms. |
No information available | |
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Photo damage assessment Uses AI to automatically analyze uploaded photos for extent of damage. |
No information available | |
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Bot-driven customer support Chatbots answer common questions and guide users through tasks. |
No information available | |
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Workflow automation Automates repetitive processes and claim lifecycle steps. |
No information available | |
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Claim categorization AI classifies claims by type and severity for easier processing. |
No information available | |
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Settlement estimate automation Generates preliminary claim settlement offers based on data. |
No information available | |
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Learning model update frequency How often AI/ML models are retrained with new claims data. |
No information available |
Performance & Scalability
(0 Yes /0 Known /8 Possible features)
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Average response time Typical latency for major user actions (e.g., claim submission). |
No information available | |
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Concurrent user capacity Maximum number of users supported at the same time. |
No information available | |
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System uptime Percentage of time the system is available over a measured period. |
No information available | |
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Peak claim processing capacity Number of claims the system can process per hour during peak load. |
No information available | |
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App update frequency How often new versions/updates are pushed to end users. |
No information available | |
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Crash rate App crash events per 1,000 user sessions. |
No information available | |
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Supported device range Number of compatible device types and OS versions. |
No information available | |
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Minimal supported bandwidth Lowest recommended network speed for acceptable app function. |
No information available |
Reporting & Analytics
(4 Yes /4 Known /9 Possible features)
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Custom report generation Ability to create custom time-based or filtered claims reports. |
Product supports creation of custom reports, dashboards. | |
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Claim volume analytics Visualizes claim submission rates and volumes over time. |
Analytics features include claim volume/time reporting. | |
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Data export capability Exports analytics data in standard formats. |
Exports analytics data in standard formats. | |
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Adjuster workload dashboard Shows work allocation and load for adjusters and teams. |
No information available | |
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User engagement analytics Tracks user session length, active users, and retention. |
No information available | |
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Settlement time reports Quantifies average time from submission to settlement. |
No information available | |
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Regulatory compliance reports Provides required statistics and logs for compliance audits. |
No information available | |
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Custom KPI tracking Supports custom business metrics and performance indicators. |
No information available | |
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Export to BI tools Integrates with business intelligence platforms (e.g., Tableau, Power BI). |
Insurity provides export/integrations with BI tools (e.g., Power BI/Tableau). |
Customer Support & Self-Service
(4 Yes /4 Known /9 Possible features)
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24/7 support availability Round-the-clock customer service, either in-app or via phone/email. |
No information available | |
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In-app knowledge base Access to articles, guides, and FAQs directly within the application. |
Help and knowledge base articles accessible within mobile app. | |
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Live chat support Connects users to live support agents for help. |
No information available | |
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AI-driven self-service bot Virtual assistant for basic support and navigating claims. |
AI-driven self-service and bot-based assistance present in the app. | |
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Ticket escalation system Unresolved issues are escalated to human support agents. |
No information available | |
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Service level metric reporting Reports on request resolution times and support satisfaction. |
No information available | |
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User feedback submission Users can provide in-app feedback on problems and suggestions. |
Users can submit in-app feedback about the claims experience. | |
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Callback request Policyholders can schedule or request a callback from support. |
No information available | |
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Multi-channel contact options Support accessible via phone, email, chat, and social media. |
Support available via multiple channels (in-app, phone, web, email). |
Customization & Branding
(4 Yes /4 Known /7 Possible features)
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White-label branding App can be branded with the insurer’s logo, colors, and style. |
Supports insurer branding, colors, logos, etc. | |
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Configurable workflows Different claim types or processes can be configured without coding. |
Claim workflow is configurable for different lines/products. | |
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Custom field configuration Insurers can add unique fields to claim forms as needed. |
Custom fields on claims forms are supported. | |
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Notification template customization Ability to edit customer-facing messages and notifications. |
No information available | |
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Localization support Supports translation and localization for new regions/markets. |
Localization into new regions is supported via product configuration. | |
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Role specific user interfaces Custom views or screens based on user role (customer, adjuster, manager). |
No information available | |
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Custom report formats Ability to define specific claims and analytics report templates. |
No information available |
Deployment & Maintenance
(3 Yes /3 Known /7 Possible features)
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Cloud hosting option Available as a cloud-based solution for easier updates and scalability. |
Mobile solution is available as a cloud-hosted option. | |
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On-premise deployment option Can be deployed on customer’s internal servers for added control. |
Product can be offered on-premises for clients demanding local control. | |
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Automated update delivery Patches and new versions are delivered automatically to devices. |
Supports automated update delivery for cloud/mobile clients. | |
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Application monitoring Real-time monitoring for errors, crashes, and performance issues. |
No information available | |
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Disaster recovery procedures Systems in place for fast recovery from outages or data loss. |
No information available | |
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Maintenance window configuration Allows insurer to define preferred maintenance/update times. |
No information available | |
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Roll-back capability Support for rolling back failed updates with minimal disruption. |
No information available |
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