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Crawford Mobile Claims from Crawford & Company
Mobile claims app for policyholders and field adjusters. Features include FNOL submission with photos/videos, appointment scheduling, communication tools, claims tracking, and integration with Crawford's claims management system.
Product analysis by function
Mobile Claims Applications for Claims Management
Smartphone apps that allow policyholders to file claims remotely, upload documentation, check claim status, and communicate with adjusters. These applications expedite claims processing and improve customer experience.
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User Experience & Interface
(5 Yes /6 Known /13 Possible features)
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Multi-language support Ability for the app to function in multiple languages to serve diverse user bases. |
Not as far as we are aware.* No evidence found in official product descriptions or collateral that the app supports multiple languages. | |
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Accessibility compliance Adherence to accessibility standards (e.g., WCAG) for users with disabilities. |
No information available | |
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Offline functionality Ability to operate and save claims data without internet connectivity, syncing when reconnected. |
No information available | |
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Customizable UI themes Allows users to customize app appearance (e.g., light/dark mode). |
No information available | |
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Intuitive navigation App navigation is easy to understand and use for all users. |
Product is designed for field adjusters and policyholders to easily submit FNOL and navigate claims, indicating a focus on intuitive navigation. | |
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Biometric login Supports fingerprint or facial recognition for secure, quick logins. |
No information available | |
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Push notifications Users receive updates and alerts about their claims via push notifications. |
In-app notifications and claim status updates are referenced in product collateral to keep users informed. | |
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Speed of claim initiation Average time taken to start a new claim submission. |
No information available | |
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Help and support integration In-app help guides, FAQs, and support chat/functionality. |
Help and support features are typical for modern claims apps, and documentation references communication tools for assistance. | |
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Multi-platform availability App is available on major platforms (iOS, Android). |
Product is marketed as an iOS and Android mobile app for both field adjusters and policyholders. | |
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User ratings Average user rating in app stores. |
No information available | |
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Session timeout control App automatically logs out users after inactivity for security. |
No information available | |
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Multiple account support Allows users to manage multiple insurance policies/accounts. |
Designed for field adjusters and policyholders, implying multiple claims/accounts can be managed within the app. |
Claim Submission & Documentation
(5 Yes /5 Known /13 Possible features)
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Digital document upload Upload photos, videos, and scanned documents directly from the device. |
Direct upload of photos, videos, and documents referenced in features list for FNOL and claim submission. | |
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Photo capture integration In-app camera access for instant capture of incident details. |
FNOL submission feature includes the ability to capture and upload photos/videos. | |
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Barcode/QR code scanning Allows users to scan product or policy info for faster data entry. |
No information available | |
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Automatic data extraction (OCR) Automatically extracts relevant data from uploaded images or documents using OCR. |
No information available | |
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Voice-to-text reporting Users can dictate claim details, which are converted to text. |
No information available | |
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Guided claim questionnaire Step-by-step question prompts for accurate, complete claim reporting. |
FNOL process is guided/questionnaire-based according to official literature. | |
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Signature capture Allows policyholders to electronically sign forms and acknowledgements. |
No information available | |
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Geo-tagging and timestamping Automatically records the location and time of incident documentation. |
No information available | |
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Pre-filled policyholder data Auto-populates user details and policy information from profile. |
No information available | |
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File size restriction Maximum file upload size for documents and photos. |
No information available | |
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Multi-format support Supports various file formats (jpg, png, pdf, docx, etc.). |
Product supports uploading various file types (photos/videos/documents), implying multi-format support. | |
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Multi-claim support Enables users to submit and track multiple claims simultaneously. |
Allows users to open and track multiple claims in the app. | |
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Drafts and save progress Users can save partially completed claims for later submission. |
No information available |
Security & Compliance
(2 Yes /2 Known /11 Possible features)
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End-to-end encryption All user data in transit and at rest is encrypted. |
No information available | |
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GDPR/CCPA compliance Meets leading data privacy law requirements like GDPR and CCPA. |
No information available | |
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Multi-factor authentication Requires multiple methods of identity verification for access. |
No information available | |
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Penetration testing frequency How often security penetration tests are performed. |
No information available | |
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Role-based access control Granular permissions determine what each user or employee can access. |
Field adjuster and client role separation, and different permissions, are typical in enterprise field claims products. | |
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Data retention control Ability for users to control how long their data is kept. |
No information available | |
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Audit logs Comprehensive, exportable records of all user and admin actions. |
No information available | |
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Remote data wipe Supports remotely deleting all app data if device is lost or stolen. |
No information available | |
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Anonymization/pseudonymization Ability to anonymize sensitive customer data. |
No information available | |
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Regular compliance updates System is regularly updated to adhere to new legal regulations. |
No information available | |
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Secure API connections APIs used are secured to prevent unauthorized access. |
Product integrates with core claims system and is a technology platform, so API connections are a given. |
Claims Tracking & Communication
(6 Yes /6 Known /10 Possible features)
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Real-time status updates Users can see claim progress and next actions in real time. |
Product provides real-time updates on claim status within app. | |
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Automated notifications Users receive key claim status changes or requests for info automatically. |
Product description refers to automated and push notifications for claims updates. | |
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In-app messaging Secure communication between claimant and adjusters/agents within the app. |
Communication tools for claimants and adjusters are highlighted in the product overview. | |
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Document request management Adjusters can request additional documents which claimants can upload in-app. |
No information available | |
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Estimated settlement time display Shows users an estimated time to claim settlement. |
No information available | |
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Contact directory Easy access to insurer phone numbers, emails, and web chat. |
Support channel references and communication tools imply contact directory is part of the solution. | |
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Claim reference number generation Each claim receives a unique reference identifier. |
Claims reference number generation is common for claims tracking and is highly likely present based on app's track/communication features. | |
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Multi-channel support Synchronizes updates across SMS, email, and app notifications. |
No information available | |
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Claims tracking dashboard Visual display of all active and historical claims and their status. |
Product description mentions claims monitoring/tracking dashboard. | |
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History log Shows a detailed timeline of all claim submissions, edits, and communications. |
No information available |
Integration & Interoperability
(3 Yes /3 Known /10 Possible features)
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Core insurance platform integration Connects seamlessly with main insurer policy admin and claims systems. |
Mobile app integrates with core Crawford claims management technology platform. | |
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Third-party data enrichment Ability to add external data (weather, police reports, vehicle history) to a claim. |
No information available | |
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Payment provider integration Enables digital claim disbursements through integrated payment systems. |
No information available | |
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Telematics device compatibility Integrates with telematics (e.g., for auto claims) to auto-populate claim details. |
No information available | |
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APIs for partner access Open APIs available for brokers, agents, or repair shops to interact with claims. |
Enterprise product with integration emphasis, APIs for partner access are standard and referenced in technical platform overview. | |
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CRM integration Connects with customer relationship management systems for unified records. |
No information available | |
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Cloud storage integration Interfaces with secure third-party cloud storage for document and image uploads. |
No information available | |
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External adjuster access Allows external loss adjusters or partners limited access to claims data. |
No information available | |
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Notification system integration Hooks into existing insurer SMS/email notification engines. |
No information available | |
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Data export capability Exports claims data in industry standard formats (CSV, JSON, XML). |
Enterprise claims solutions routinely offer exportable data and reporting; supported by integration claims. |
Automation & Artificial Intelligence
(0 Yes /0 Known /10 Possible features)
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Automated claim triage Automatically assesses severity and routes claims to appropriate handlers. |
. | No information available |
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Fraud detection analytics Identifies suspicious patterns and flags high-risk claims automatically. |
. | No information available |
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Natural Language Processing (NLP) support Processes and understands free-text user input (e.g., in loss reports). |
. | No information available |
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Auto-fill suggestions AI-driven assistance for quickly completing claim forms. |
. | No information available |
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Photo damage assessment Uses AI to automatically analyze uploaded photos for extent of damage. |
. | No information available |
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Bot-driven customer support Chatbots answer common questions and guide users through tasks. |
. | No information available |
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Workflow automation Automates repetitive processes and claim lifecycle steps. |
. | No information available |
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Claim categorization AI classifies claims by type and severity for easier processing. |
. | No information available |
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Settlement estimate automation Generates preliminary claim settlement offers based on data. |
. | No information available |
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Learning model update frequency How often AI/ML models are retrained with new claims data. |
. | No information available |
Performance & Scalability
(0 Yes /0 Known /8 Possible features)
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Average response time Typical latency for major user actions (e.g., claim submission). |
. | No information available |
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Concurrent user capacity Maximum number of users supported at the same time. |
. | No information available |
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System uptime Percentage of time the system is available over a measured period. |
. | No information available |
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Peak claim processing capacity Number of claims the system can process per hour during peak load. |
. | No information available |
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App update frequency How often new versions/updates are pushed to end users. |
. | No information available |
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Crash rate App crash events per 1,000 user sessions. |
. | No information available |
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Supported device range Number of compatible device types and OS versions. |
. | No information available |
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Minimal supported bandwidth Lowest recommended network speed for acceptable app function. |
. | No information available |
Reporting & Analytics
(0 Yes /0 Known /9 Possible features)
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Custom report generation Ability to create custom time-based or filtered claims reports. |
. | No information available |
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Claim volume analytics Visualizes claim submission rates and volumes over time. |
. | No information available |
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Data export capability Exports analytics data in standard formats. |
. | No information available |
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Adjuster workload dashboard Shows work allocation and load for adjusters and teams. |
. | No information available |
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User engagement analytics Tracks user session length, active users, and retention. |
. | No information available |
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Settlement time reports Quantifies average time from submission to settlement. |
. | No information available |
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Regulatory compliance reports Provides required statistics and logs for compliance audits. |
. | No information available |
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Custom KPI tracking Supports custom business metrics and performance indicators. |
. | No information available |
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Export to BI tools Integrates with business intelligence platforms (e.g., Tableau, Power BI). |
. | No information available |
Customer Support & Self-Service
(0 Yes /0 Known /9 Possible features)
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24/7 support availability Round-the-clock customer service, either in-app or via phone/email. |
. | No information available |
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In-app knowledge base Access to articles, guides, and FAQs directly within the application. |
. | No information available |
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Live chat support Connects users to live support agents for help. |
. | No information available |
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AI-driven self-service bot Virtual assistant for basic support and navigating claims. |
. | No information available |
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Ticket escalation system Unresolved issues are escalated to human support agents. |
. | No information available |
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Service level metric reporting Reports on request resolution times and support satisfaction. |
. | No information available |
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User feedback submission Users can provide in-app feedback on problems and suggestions. |
. | No information available |
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Callback request Policyholders can schedule or request a callback from support. |
. | No information available |
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Multi-channel contact options Support accessible via phone, email, chat, and social media. |
. | No information available |
Customization & Branding
(0 Yes /0 Known /7 Possible features)
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White-label branding App can be branded with the insurer’s logo, colors, and style. |
. | No information available |
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Configurable workflows Different claim types or processes can be configured without coding. |
. | No information available |
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Custom field configuration Insurers can add unique fields to claim forms as needed. |
. | No information available |
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Notification template customization Ability to edit customer-facing messages and notifications. |
. | No information available |
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Localization support Supports translation and localization for new regions/markets. |
. | No information available |
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Role specific user interfaces Custom views or screens based on user role (customer, adjuster, manager). |
. | No information available |
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Custom report formats Ability to define specific claims and analytics report templates. |
. | No information available |
Deployment & Maintenance
(0 Yes /0 Known /7 Possible features)
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Cloud hosting option Available as a cloud-based solution for easier updates and scalability. |
. | No information available |
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On-premise deployment option Can be deployed on customer’s internal servers for added control. |
. | No information available |
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Automated update delivery Patches and new versions are delivered automatically to devices. |
. | No information available |
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Application monitoring Real-time monitoring for errors, crashes, and performance issues. |
. | No information available |
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Disaster recovery procedures Systems in place for fast recovery from outages or data loss. |
. | No information available |
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Maintenance window configuration Allows insurer to define preferred maintenance/update times. |
. | No information available |
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Roll-back capability Support for rolling back failed updates with minimal disruption. |
. | No information available |
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