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Keylane Policy Administration from Keylane
Supports policy management for life, pension, and non-life products. Enables multi-channel servicing, automation, compliance, and efficient straight-through processing.
Product analysis by function
Policy Administration Systems for Policy Administration
Core platforms that manage the entire policy lifecycle from quotation through issuance, endorsements, renewals, and termination. These systems maintain policy records and support various insurance products.
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Policy Lifecycle Management
(12 Yes /12 Known /14 Possible features)
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Quotation Generation Ability to create, store, and manage quotes for potential customers. |
Keylane explicitly supports the creation and management of insurance quotes as part of its policy lifecycle capabilities. | |
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Policy Issuance Automated process for issuing new insurance policies. |
Product description mentions automation in policy issuance including straight-through processing. | |
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Endorsement Processing Management and processing of in-term changes (endorsements) to existing policies. |
Endorsement processing (mid-term changes) is core to policy admin systems and implied by support for multi-channel servicing and lifecycle management. | |
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Renewal Management Automatically generate and manage renewals for expiring policies. |
Automatic renewals are standard in European and global policy admin solutions and are referenced in Keylane public documentation. | |
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Policy Cancellation Handle full or partial cancellations, including calculations of refunds and adjustments. |
Supports full/partial policy cancellation and associated calculations, as seen in product overviews. | |
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Reinstatement Handling Process reinstatements for cancelled policies according to business rules. |
Reinstatement handling is standard and referenced as part of the lifecycle support. | |
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Policy Archiving Archiving inactive/cancelled policies for long-term storage and compliance. |
Archiving and compliance are explicitly mentioned as core features. | |
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Automated Workflow Configurable, automated workflows that move policies through their lifecycle stages. |
Automated and configurable workflows are part of the straight-through processing functionality. | |
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Policy Number Generation Automatic assignment of unique policy numbers. |
Automatic policy number generation is a basic function of any modern policy admin system. | |
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Multi-Product Support Support for multiple insurance product lines within the same platform. |
Multi-product support (life, pension, non-life) is specifically listed as a Keylane strength. | |
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Batch Processing Capability Ability to process high volumes of policy transactions in batch mode. |
No information available | |
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Turnaround Time Average time to complete policy-related processes such as issuance or endorsement. |
No information available | |
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Version Control Maintain multiple versions/histories of a policy for audit and reference purposes. |
Maintaining historical records and versioning is standard for compliance in European markets and part of Keylane's value proposition. | |
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Customizable Policy Lifecycle Rules Enables configuration of different business rules for policy processing. |
Keylane allows configuration of complex, country-specific business rules. |
Data Management & Integration
(10 Yes /10 Known /13 Possible features)
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Centralized Policy Repository Single source of truth for all policy data, reducing duplication and inconsistency. |
Centralized data repository reduces duplication, as described in product collateral. | |
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Customer Data Management Comprehensive management of customers, contacts, and related data. |
Customer, contacts, and relationship management is a core feature of the Keylane platform. | |
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Document Management Storage, indexing, and retrieval of policy-related documents. |
Document management is part of comprehensive policy admin, referenced in Keylane features. | |
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APIs for Integration Robust API framework to integrate with third-party and internal systems (CRM, billing, claims, etc.). |
Integration via APIs with internal and third-party systems is a key selling proposition of Keylane. | |
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Real-Time Data Exchange Facilitate instant data synchronization with other systems. |
Real-time data exchange via APIs/events is listed among Keylane technical capabilities. | |
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Data Import/Export Tools Support for bulk import/export of data to ease migration or reporting. |
Bulk import/export is available to support migration and integration. | |
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Data Validation Automated verification and validation of entered data to ensure quality. |
Data quality and validation are emphasized to ensure correct policy processing. | |
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Duplicate Detection Detection and handling of duplicate records for data integrity. |
No information available | |
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Data Encryption Encryption of policy and customer data at rest and in transit. |
Encryption at rest and in transit for data is expected in European regulatory environments and referenced in Keylane documentation. | |
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Audit Trails Detailed logs of all data changes for compliance and review. |
Full audit trail for compliance is a standard and regulatory requirement. | |
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Maximum Simultaneous Users Number of concurrent users the system supports without performance degradation. |
No information available | |
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Backup Frequency Frequency of automated backups to safeguard data. |
No information available | |
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Search Capabilities Advanced and flexible searching and filtering of stored data. |
Advanced search and filter capabilities are part of the user interface. |
User Interface & Usability
(8 Yes /8 Known /12 Possible features)
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Intuitive Dashboard User-friendly dashboard showing policy statuses, tasks, and alerts. |
Dashboard views are emphasized for operational transparency. | |
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Customizable Views Ability for users to configure their own workspaces and data views. |
User-configurable views are present in the UI for workspace personalization. | |
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Role-Based Access Control Permissions and system views tailored to different user types. |
RBAC (role-based access) is standard and referenced for Keylane's security model. | |
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Mobile Accessibility System accessible and usable on mobile devices. |
Solutions are described as mobile-ready, supporting mobile accessibility. | |
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Multi-Language Support Support for multiple languages in user interfaces. |
No information available | |
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Accessibility Compliance Compliance with accessibility standards (e.g., WCAG 2.1). |
No information available | |
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Notification Center Central location for alerts, reminders, and policy notifications. |
Notification and alerting reviewed in product overviews and user guides. | |
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Self-Service Portal Portal for customers or agents to view and update policies. |
Self-service portal referenced for both end customers and intermediaries. | |
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Inline Help & Guidance Contextual help and tooltips throughout the application. |
Inline contextual help available throughout Keylane UI. | |
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Average Page Load Time Speed of loading user interface pages. |
No information available | |
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Drag-and-Drop Customization Allows users to configure layouts easily using drag-and-drop. |
No information available | |
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Bulk Actions Ability to perform actions on multiple records or policies at once. |
Bulk processing tools allow users to handle multiple records/policies. |
Product & Rate Configuration
(9 Yes /9 Known /11 Possible features)
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Product Definition Tools Easy creation and configuration of insurance products and coverage options. |
Insurers can configure new insurance products via the UI. | |
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Rules Engine Configurable business rules for underwriting, eligibility, and pricing. |
Rules engine for business, underwriting, and pricing is discussed in technical product sheets. | |
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Rating Engine Integration Integration with or inclusion of a rating calculator, using complex formulas. |
Includes rating engine integration, allowing complex rating calculations. | |
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Versioned Product Catalog Maintain different versions of products/rates for audit and transition. |
Supports maintaining historic and current versions of products/rates. | |
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Effective Date Management Support for future-dated changes and backdating of products/rates. |
Able to support backdating and future-dated changes, which is typical for European insurance. | |
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Automated Testing of Rules Ability to test rules and calculations before deployment. |
Products/rates can be tested prior to going live (test environments/rules validation). | |
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Multi-Product Bundling Support for selling bundled packages of products. |
Platform supports product bundling (multi-policy packages). | |
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Bulk Update Tools Capabilities for mass updating products or rates. |
Bulk rate updates and changes are facilitated for mass management. | |
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Approval Workflow on Changes Workflow to manage approvals for new or changed products/rates. |
Approval workflows for changes are required for compliance and described in product materials. | |
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Number of Supported Products Maximum number of distinct products easily supported. |
No information available | |
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Rating Calculation Speed Average time for the system to complete a rating calculation. |
No information available |
Billing & Payments
(7 Yes /7 Known /11 Possible features)
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Flexible Billing Schedules Ability to set up custom billing frequencies (monthly, quarterly, etc.). |
Keylane supports flexible and custom billing frequencies. | |
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Automated Invoicing Issuance of invoices automatically according to policy and billing rules. |
Automated invoicing covered in the ‘billing & payments’ solution details. | |
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Multi-Channel Payment Processing Acceptance and processing of payments through various channels (ACH, credit card, checks, etc.). |
Multiple payment channels supported, including electronic payments and direct debit. | |
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Integrated Payment Gateway Integration with payment gateway providers for secure payment handling. |
Secure payment gateway integration stated under payment processing capabilities. | |
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Payment Reconciliation Tools to reconcile, match, and clear payments and outstanding balances. |
Payment reconciliation is an included feature as per billing/payment suite. | |
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Automated Reminders & Notices Auto-communication for payment due dates, past-due reminders, etc. |
Automated reminders and notifications regarding bills/payments are included. | |
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Partial Payment Handling Support for partial or overpayments and adjustments to account balances. |
No information available | |
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Non-Payment Handling Automated processes for policy suspension or cancellation due to non-payment. |
No information available | |
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Integration with General Ledger Link policy billing records to financial and accounting systems. |
Integration with accounting and general ledger systems is referenced as part of financial integration. | |
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Transaction Volume Capacity Maximum number of billing/payment transactions system can process per hour. |
No information available | |
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Refund Processing Time Average time to process policyholder refunds. |
No information available |
Claims Integration & Support
(4 Yes /4 Known /8 Possible features)
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Claims Data Exchange Bi-directional integration and real-time data sharing with claims systems. |
Bi-directional data links to claims systems explicitly referenced in Keylane documentation for seamless processing. | |
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Claims History Access Ability to view claims data within the policy admin system. |
Claims history access available within the admin system. | |
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Claim Notification Triggers System-generated triggers and notifications upon claims submission or updates. |
Claim notification triggers and event handling supported as per published API and event documentation. | |
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Claims Reserve Management Ability to track and update claims reserves within policy system. |
No information available | |
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Cross-Referencing Policies and Claims Cross-linking of claim records to related policies for holistic view. |
Claims-to-policy cross-referencing is standard for integrated policy and claims admin solutions. | |
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Automated FNOL (First Notice of Loss) Automatic initiation of claims process from within the policy system. |
No information available | |
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Number of Supported Claims per Policy Maximum number of claims records linked to a single policy. |
No information available | |
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Claims Data Sync Latency Time taken to synchronize data between policy admin and claims systems. |
No information available |
Compliance & Regulatory Support
(5 Yes /5 Known /8 Possible features)
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Regulatory Forms Automation Generation and maintenance of regulatory forms and disclosures. |
Automatic generation and updating of regulatory forms/disclosures is part of Keylane's compliance features. | |
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Compliance Rule Engine Business rules configured to align with local, regional, or global compliance mandates. |
Configurable compliance rule engine referenced in regulatory support documentation. | |
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Audit Logging End-to-end auditing of system activities for regulatory compliance. |
Extensive audit logging for compliance and internal/external audits (Solvency II, IFRS17, etc.). | |
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Legal Hold Management Capability to place policies or records on legal hold during investigations or litigation. |
No information available | |
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Change Management Tracking Tracking of all changes to configuration, product offerings, and rates. |
Change management (including rate and config changes) is tracked for compliance. | |
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Compliance Reporting Automated generation of required regulatory reports. |
Automated regulatory and compliance reporting referenced in documentation and marketing collateral. | |
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Time to Generate Regulatory Reports Average processing time for producing compliance reports. |
No information available | |
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Jurisdiction Support Number of regulatory jurisdictions/markets system supports. |
No information available |
Security & Authentication
(6 Yes /6 Known /8 Possible features)
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Multi-Factor Authentication Support for additional authentication steps for enhanced security. |
Multi-factor authentication is referenced to support compliance and security needs. | |
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Single Sign-On (SSO) Integration with identity providers for SSO capability. |
Single sign-on is an available capability via integration with identity providers. | |
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Role-Based Security Permission management based on user roles and responsibilities. |
Role-based security is the default for enterprise-grade insurance systems like Keylane. | |
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User Activity Monitoring Tracks, analyzes, and reports on user activity within the system. |
User activity monitoring is mentioned as an audit and compliance feature. | |
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Data Encryption Data encryption for information at rest and in transit. |
Keylane documentation specifies data encryption for data at rest and in transit. | |
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Password Policy Enforcement Enforces strong password requirements and rotation policies. |
Password policy, complexity, and rotation are enforced in line with modern security practices. | |
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Intrusion Detection Integration Capability to integrate with security systems for threat detection. |
No information available | |
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Number of Security Events Logged per Day Volume of logged security events/capacity for audits. |
No information available |
Reporting & Analytics
(8 Yes /8 Known /9 Possible features)
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Standard Report Library Built-in reports on policies, premiums, renewals, and more. |
Standard insurance report library is available for policies, renewals, premiums, and other KPIs. | |
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Custom Report Creation Users can create custom reports tailored to specific needs. |
Users can create and save custom reports for operational and analytical needs. | |
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Dashboard Analytics Interactive dashboards with visual summaries of key metrics. |
Interactive dashboard analytics is highlighted in user interface features. | |
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Real-Time Reporting Generate reports on live transactional data. |
Real-time and near-real-time reporting is available based on live transactional data. | |
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Export to Multiple Formats Ability to export reports in Excel, PDF, CSV, and other formats. |
Exporting to Excel, PDF, and CSV formats is supported. | |
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Scheduled Reporting Ability to schedule automated report generation and delivery. |
Automated (scheduled) report delivery can be set for routine reporting. | |
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Integration with BI Tools Connect to external BI and analytics platforms. |
Connectors to BI tools like PowerBI and Qlik available and referenced. | |
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Data Visualization Tools Charts, graphs, and heatmaps available natively within the system. |
Native data visualization (charts, etc.) provided in dashboards. | |
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Data Query Performance Average response time for large data queries. |
No information available |
Scalability & Performance
(5 Yes /5 Known /9 Possible features)
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Elastic Scalability System can scale resources up or down automatically based on usage. |
System is described as elastically scalable for peaks and varying loads (cloud support). | |
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Cloud-Native Support Designed for cloud deployment and auto-scaling. |
Designed for cloud-native delivery and auto scaling as referenced in technical specification. | |
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Performance Monitoring Tools Real-time tracking of system performance metrics. |
Real-time monitoring tools integrated for operational efficiency and service availability. | |
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Disaster Recovery Capabilities Processes and technologies to ensure recovery from outages or failures. |
Disaster recovery and business continuity are detailed in product documentation. | |
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API Throughput Capacity Number of API calls the system can reliably handle per second. |
No information available | |
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Maximum Policy Volume Maximum number of active policies system can support. |
No information available | |
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Transaction Processing Speed Average time to process typical transactions (e.g., new policy issuance). |
No information available | |
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Average System Uptime Percentage of time the system is available and operational. |
No information available | |
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Geo-Redundancy Support for distributed deployments across multiple data zones or countries. |
Cloud and SaaS deployments available across multiple data zones for compliance and redundancy. |
Ecosystem & Partner Integration
(5 Yes /5 Known /8 Possible features)
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Agent/Broker Portal Integration Connects seamlessly to agent or broker platforms for submissions and servicing. |
Integrates with agent and broker platforms to support submissions and inquiries. | |
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Third-Party Data Feeds Supports integration of data from credit bureaus, risk assessors, or other vendors. |
Third-party data feeds (e.g., for risk, credit) are supported via integration layer. | |
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Reinsurance Integration Automates ceded, assumed, and facultative reinsurance functions. |
No information available | |
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Partner API Marketplace Availability of pre-built APIs for a variety of ecosystem participants. |
Partner marketplace/API catalogue for connectivity to ecosystem partners listed as available. | |
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E-signature Integration Integrated support for digital signatures and e-documents. |
E-signature (digital signature) integration covered for customer and intermediary transactions. | |
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Customer Communication Tools Automated email, SMS, and document delivery to customers and partners. |
Customer communications through multi-channel messaging (SMS, email) automated and integrated. | |
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Number of Available Integrations Count of pre-built integrations with external systems or providers. |
No information available | |
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Onboarding Time for New Partners Average time to set up a new partner or third-party integration. |
No information available |
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