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Flexible billing and payment platform for insurers, covering installment management, collections, direct/agency bill, electronic payment options, and integration support for accounting and policy administration.
Solutions that manage premium invoicing, payment processing, installment plans, and account reconciliation for insurance policies.
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Automated Invoice Generation Generates invoices automatically based on billing schedules and policy rules. |
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Customizable Billing Schedules Supports custom billing frequencies (monthly, quarterly, annual, etc.). |
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Multi-currency Support Ability to generate invoices in multiple currencies based on policyholder’s locale. |
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Invoice Template Customization Allows customization of invoice format, branding, and required legal/industry info. |
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Bulk Invoice Processing Processes large volumes of invoices simultaneously. |
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Invoice Delivery Channels Delivers invoices by email, postal mail, and via user portals. |
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Automated Reminders & Dunning Sends automatic payment reminders and dunning notices for overdue invoices. |
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Tax Handling Calculates and applies relevant taxes per invoice. |
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Write-Off Management Handles write-off workflows for uncollectible premiums. |
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Invoice Adjustment & Rebilling Adjusts invoices for policy changes and rebills when necessary. |
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Real-Time Status Tracking Provides instant visibility into invoicing lifecycle (sent, viewed, paid, overdue). |
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Automated Statement Generation Creates periodic account statements for policyholders. |
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Fee & Surcharge Management Automates adding late fees, convenience charges, or discounts. |
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Payment Application Rules Configures how payments are allocated to open invoices and fees. |
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Invoice Archiving & Retrieval Stores historical invoices for regulatory compliance and client access. |
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Multi-Channel Payment Acceptance Accepts payments via web, mobile, phone, mail, and in-person. |
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Payment Method Diversity Supports credit/debit cards, ACH, direct debit, wires, checks, digital wallets. |
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Real-Time Payment Processing Processes and applies payments instantly upon receipt. |
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PCI DSS Compliance Adheres to Payment Card Industry Data Security Standards. |
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Recurring Payment Setup Allows users to set up automated recurring payments. |
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Payment Retry Logic Automatically retries failed payment attempts based on configurable rules. |
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Partial Payments Handling Accepts and tracks partial payments and remaining balances. |
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Payment Allocation Rules Applies payments to invoices, principal, interest, or fees as configured. |
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Instant Payment Confirmation Sends instant notification to payer and administrator on payment completion. |
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Payment Reconciliation Speed Average time to reconcile incoming payments to accounts. |
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Deposit Timings Time to deposit received funds in insurer’s bank account. |
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Manual Payment Entry Supports entry of walk-in or received check payments by staff. |
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Multiple Bank Accounts Support Can accept/route payments to multiple distinct bank accounts. |
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Refund Processing Automates premium refund processes after cancellations, overpayments, etc. |
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Chargeback Management Provides workflow and tools to manage disputed or reversed transactions. |
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Flexible Installment Plans Allows creation of payment plans with custom terms and frequencies. |
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Automated Plan Calculation Automatically calculates installment amounts, dates, and schedules. |
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Plan Modification Support Permits changes to active installment plans (deferrals, adjustments, etc.). |
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Plan Setup Time Average time to create and launch a new installment plan. |
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Missed Payment Handling Applies rules for missed payments (late fees, coverage suspension, reminders). |
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Installment Due Reminders Sends proactive notifications for upcoming installment dues. |
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Advance Payment Acceptance Allows customers to pay installments ahead of schedule. |
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Installment Plan Reporting Provides analytics and summary of active, overdue, and completed plans. |
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Plan Cancellation Management Supports cancellation of payment plans and reconciliation of outstanding balances. |
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Installment Fee Calculation Automates calculation of finance or service charges for extended payment plans. |
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Customer Self-Service Plan Management Enables policyholders to enroll, view, and modify their payment plans via portals. |
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Plan Rescheduling Tools Provides tools for authorized users to reschedule payments or renegotiate plans. |
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Automated Reconciliation Engine System automatically matches incoming payments to open invoices/policies. |
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Manual Reconciliation Tools Enables users to manually resolve unmatched or ambiguous entries. |
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Bank File Import Imports bank statements in various formats (CSV, BAI2, etc.) for reconciliation. |
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Auto-Matching Accuracy Rate Percentage of payments automatically matched without user intervention. |
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Exception Handling Workflow Provides workflows for handling, tracking, and resolving reconciliation exceptions. |
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Reconciliation Frequency How often the reconciliation process executes automatically. |
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Audit Trail for Reconciliation Maintains logs of all reconciliation and adjustment activities. |
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Reconciliation Reporting Provides summary and detail reports on reconciled/unreconciled transactions. |
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Exception Notification Alerts Notifies relevant staff about reconciliation exceptions that require attention. |
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Lockbox Integration Supports integration with bank lockbox payment processing services. |
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Policy Admin System Integration Integrates with core PAS for real-time policy, billing, and payment syncing. |
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Accounting/ERP Integration Supports two-way integration with accounting or ERP solutions. |
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Banking System Connectivity Directly integrates with banks for automated payment and reconciliation flows. |
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Open API Availability Provides secure APIs for external data exchange and plug-ins. |
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Third-Party Payment Gateway Support Connects directly to major payment gateway providers. |
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Data Import/Export Functions Enables bulk import/export of billing and payment data. |
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Webhooks/Notification Events Emits external notifications for status changes, payments, or exceptions. |
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Integration Scalability Number of simultaneous integrations supported without degradation. |
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Prebuilt Connector Library Includes prebuilt connectors for common systems (e.g., Salesforce, SAP, Guidewire). |
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File Format Compatibility Supports main industry file standards (EDI, NACHA, etc.). |
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Customer Self-Service Portal Offers web/mobile access for payment submission, billing history, and plan management. |
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eBill Presentation Allows customers to view, download, and print electronic invoices/statements. |
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Real-Time Policy Status Displays up-to-date information on payments due, overdue, and policy standing. |
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Mobile Payment Functionality Enables payment submission through mobile-optimized interfaces or apps. |
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Secure Messaging Facilitates secure, compliant communication between insurer and policyholder. |
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Installment Plan Management Lets customers enroll in, modify, or view their payment plans directly. |
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Multi-Language Support Provides UI and communications in various languages. |
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Notification Preferences Customers can select how they want to be notified (email, SMS, app). |
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Document Upload & Download Allows submission or retrieval of billing-related documents. |
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Accessibility Compliance Meets ADA/WCAG standards for customers with disabilities. |
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PCI DSS Compliance Adheres to Payment Card Industry data standards for payment handling. |
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Encryption-at-Rest Sensitive data is encrypted when stored. |
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Encryption-in-Transit Sensitive data is encrypted during transfer. |
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Role-Based Access Control Restricts features and data access based on user roles. |
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Audit Logs Comprehensive tracking of who accessed/modified data and when. |
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Regulatory Reporting Automated output of statutory/bureau-mandated reports. |
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Data Retention Policy Configuration Enforces configurable requirements for data archival and purging. |
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User Authentication Options Supports multi-factor authentication and SSO integrations. |
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Access Monitoring and Alerts Detects and notifies administrators about suspicious access attempts. |
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GDPR/CCPA Compliance Supports consent tracking and data subject rights under privacy laws. |
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Standard Financial Reports Includes templates for AR aging, cash flow, payment trends, etc. |
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Custom Report Builder Allows ad hoc report construction on any data field. |
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Dashboard Widgets Visual summary of KPIs and operational alerts on a live dashboard. |
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Automated Report Scheduling Delivers scheduled reports to designated recipients. |
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Real-Time Analytics Provides up-to-the-minute metrics on transactions and operations. |
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Data Export Options Exports all reports and data to Excel, PDF, CSV, and other formats. |
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Exception & Anomaly Detection Automatically identifies unusual patterns or outliers in payments. |
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Custom Alert Notifications Configures alerts to notify users about unusual conditions. |
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KPI Benchmarking Tracks and compares performance to industry or internal benchmarks. |
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Data Visualization Tools Includes charts, graphs, and infographics for easier data interpretation. |
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Configurable Workflow Engine Enables the creation and adjustment of process workflows. |
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Task Assignment & Escalation Automatically assigns tasks and escalates unresolved items. |
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Exception Routing Routes exceptions (disputes, failed payments, etc.) to designated handlers. |
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Automated Approval Processes Routes requests for manual payment edits, refunds, or adjustments through approval chains. |
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Document Generation Automation Automates creation of letters, emails, or forms in response to workflow events. |
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SLA Monitoring Tracks turnaround times and notifies managers if service levels are threatened. |
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Dynamic Business Rules Engine Allows operations to change logic/rules without IT intervention. |
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User Notifications & Reminders Sends relevant staff automated reminders about open workflow items. |
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Workflow Analytics Provides metrics on workflow efficiency and bottlenecks. |
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Multi-Product Support Manages billing for multiple insurance products (P&C, Life, Health, etc.). |
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Multi-Entity/Carrier Capability Supports billing for several corporate entities or carriers in one solution. |
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Custom Charge Types Defines unlimited fee/charge types (endorsements, add-ons, credits). |
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Effective Dating for Billing Changes Allows changes to take effect on user-specified dates (mid-term adjustments, etc.). |
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Short-Rate/Pro-Rata Calculations Supports varied premium calculations for cancellations and changes. |
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Installment Plan Templates Predefines templates for common payment plan structures. |
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Group/Corporate Billing Supports consolidated/group billing for entities holding multiple policies. |
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Adjustable Down Payment Percentages Configures minimum/maximum required initial payments. |
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Bulk Policy Updates Updates billing terms on multiple policies at once. |
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Product-Specific Rules Assigns flexible billing rules depending on insurance product type. |
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Concurrent User Capacity Maximum number of system users working simultaneously without performance impact. |
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Transaction Throughput Number of payment/invoice transactions processed per second. |
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System Uptime Guarantee Percentage of time system is available as committed in SLAs. |
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Disaster Recovery Time Objective (RTO) Maximum time to restore normal operations after a major outage. |
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Automated Load Balancing Distributes system load to avoid downtime or slowdowns under stress. |
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Automatic Failover Automatically switches to backup systems if primary fails. |
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Elastic Capacity Scaling Dynamically scales resources to meet demand surges. |
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Scheduled Maintenance Notifications Communicates maintenance events to minimize disruption. |
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Performance Monitoring Tools Real-time monitoring and alerts for system health and KPIs. |
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