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Tracks litigation, claims, regulatory cases, contracts, compliance events, and reporting, with permissions and audit trails for data security in the insurance sector.
Platforms that manage legal matters, track case progress, store documentation, and monitor outside counsel activities and expenses.
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Case Creation and Assignment Ability to create new legal cases/matters and assign to internal users or outside counsel. |
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Case Status Tracking Monitor the progress and current status of cases. |
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Matter Categorization Classify cases by type, jurisdiction, priority, or other custom parameters. |
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Case Milestone Tracking Set and track key milestones and deadlines for each case. |
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Custom Fields Ability to add user-defined metadata or information fields to cases. |
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Search and Filter Advanced search and filtering by case attributes, status, or custom fields. |
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Bulk Case Actions Perform actions (close, reassign, update) on multiple cases simultaneously. |
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Linked Cases Link related cases for holistic review and management. |
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Case History Log Automatically maintain an audit log of all case activities and changes. |
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Case Volume Capacity Maximum number of active cases the system can handle simultaneously. |
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Case Edit Speed Average time required to update or edit a case record. |
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Central Document Repository All case documents are stored in a secure, centralized digital repository. |
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Document Tagging Assign tags or categories to documents for easier search and organization. |
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Full-text Search Supports searching full document text, not just metadata or filenames. |
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Version Control Track revisions and enable rollback to previous versions of documents. |
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Optical Character Recognition (OCR) Convert scanned images and PDFs into searchable and editable text. |
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Bulk Upload/Download Upload or download multiple documents at once. |
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Document Commenting Users can add comments or notes to documents. |
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Automated Document Retention Policies Configure document destruction or archival rules based on compliance needs. |
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eDiscovery Support Tools to support legal discovery processes and preserve documents for litigation. |
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Storage Capacity Maximum digital storage available for documents. |
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Upload Speed Average speed to upload a document to the system. |
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Task Assignment Assign individual or recurring tasks to users or teams. |
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Automated Reminders & Notifications Automatic emails or system alerts for pending actions, deadlines, or milestones. |
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Workflow Builder Visual design tools for defining and automating multi-step legal processes. |
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Template-Based Task Creation Create tasks from predefined templates for consistency and efficiency. |
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Approval Workflows Route items for review and approval through configurable workflow steps. |
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Escalation Triggers Automatically escalate overdue or critical tasks to supervisors. |
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Progress Tracking Track completion status of tasks and workflows. |
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Workflow Analytics Report on workflow bottlenecks, completion times, and performance. |
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Task Reassignment Speed Average time to reassign a task or workflow to another user. |
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Audit Trail Record of all user activity and system actions for compliance. |
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Role-Based Access Control Set granular permissions by user, team, or role for all system areas. |
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Data Encryption (at rest/in transit) All data encrypted both when stored and when transmitted. |
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Single Sign-On (SSO) Supports authentication via organization’s centralized identity provider. |
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Two-Factor Authentication Optional or required two-step verification for all users. |
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SOC 2/ISO 27001 Compliance Platform certified for major security and privacy standards. |
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Data Residency Options Ability to select data storage locations to meet local or regulatory requirements. |
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Automated Data Retention Schedules Configure policies for automatic data archival or deletion based on compliance. |
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Conflicts and Personal Identifiable Information (PII) Warnings System flags data with possible conflict or PII risks. |
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Email Integration Sync email correspondence with case records. |
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Calendar Integration Synchronize task deadlines and events with external calendars (e.g., Outlook, Google). |
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eBilling Integration Exchange billing data with accounting or claims platforms. |
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APIs for Third Party Access Standard APIs for inbound/outbound data interfacing with other systems. |
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Single Click Export/Import Effortlessly export or import data between systems. |
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Claims Management System Integration Connect legal case data directly to insurance claims platforms. |
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Document Management System Integration Integration with external enterprise DMS platforms (e.g., SharePoint, Box). |
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API Rate Limit Maximum number of API calls per minute/hour. |
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Outside Counsel Directory Repository of approved outside counsel and law firm contacts. |
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Engagement Tracking Track which outside counsel are assigned to which cases and matter types. |
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Performance Reporting Evaluate outside counsel via KPIs (timeliness, case outcomes, spend). |
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Invoice and Spend Management Track outside counsel invoices and cumulative spend. |
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Vendor Scorecard Rate outside counsel on predefined metrics and feedback. |
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Conflict Checks Automated system checks for potential conflicts of interest. |
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Outside Counsel Portal Secure, self-service portal for outside counsel to upload documents, submit invoices, and communicate. |
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Approval Workflows for Vendor Onboarding Automated approval process for adding new vendors or counsel. |
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Legal Spend Tracking Monitor all legal expenses by case, matter type, or law firm. |
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Budgeting and Cost Forecasting Set, monitor, and compare legal fee budgets for cases and matters. |
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Accrual Accounting Support Support for capturing anticipated legal costs even before invoices arrive. |
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Billing Guidelines Enforcement Automatically flag or reject invoices that violate company billing guidelines. |
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Invoice Approval Workflows Route invoices through a configurable approval process. |
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Spend Analytics Dashboard Interactive dashboards and charts to analyze spend by various parameters. |
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Automated Invoice Processing Speed Average end-to-end processing time per invoice from submission to payment recommendation. |
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Multi-Currency Support Ability to handle billing and reporting in multiple currencies. |
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Custom Report Builder Create and schedule reports using templates or custom queries. |
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Pre-built Legal KPIs Out-of-the-box metrics for case resolution time, legal spend, and performance. |
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Dashboards Configurable visual dashboards for high-level oversight. |
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Export to Excel/CSV Export reports for offline analysis or sharing. |
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Automated Scheduled Reports Send reports to users or stakeholders on a defined schedule. |
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Ad Hoc Query Capability Easily generate custom insights via search and filter. |
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Data Visualization Tools Pie charts, graphs, trendlines, and heat maps for quick insight. |
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Intuitive User Interface Modern, clean, and easy-to-use UI design. |
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Mobile Access Native or web mobile applications for on-the-go access. |
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Performance and Load Time Average page or module load speed. |
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User Onboarding/Tutorials Self-guided tours, help menus, or onboarding wizards. |
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Multilingual Interface System supports content and controls in multiple languages. |
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Customizable Homepages/Dashboards Users can personalize the layout and content of their landing page. |
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Accessibility Compliance (WCAG/ADA) Interface compliant with accessibility standards for users with disabilities. |
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User Licenses Supported Maximum number of concurrent users the system supports. |
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Internal Messaging Secure chat or messaging between users within the platform. |
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Comments on Cases/Tasks Threaded discussions on individual cases or tasks. |
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File and Link Sharing Share files or links related to cases within the system. |
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Collaborative Document Editing Edit documents with multiple contributors in real time. |
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Notification Center Central area to view all notifications and alerts. |
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Guest Access Controls Allow secure, scoped access to external collaborators. |
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Discussion Forums/Boards Create topics/forums for broader team knowledge sharing. |
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