at Financial Technnology Year

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SolarWinds Service Desk from SolarWinds

Customizable ticketing, asset management, knowledge base, client portal, service catalog, workflow automation, SLA monitoring, and compliance-friendly reporting for financial institutions.

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Product analysis by function

Help Desk Software for Client Services

Ticketing and support systems for tracking and resolving client inquiries and technical issues.
More Help Desk Software More Client Services ...

Ticket Management
(0 Yes /0 Known /13 Possible features)

Client Communication
(0 Yes /0 Known /10 Possible features)

Integration & API
(0 Yes /0 Known /9 Possible features)

Automation & Workflow
(0 Yes /0 Known /10 Possible features)

Reporting & Analytics
(0 Yes /0 Known /10 Possible features)

Security & Compliance
(0 Yes /0 Known /10 Possible features)

User Interface & Usability
(0 Yes /0 Known /10 Possible features)

Knowledge Base & Self Service
(0 Yes /0 Known /8 Possible features)

Customization & Branding
(0 Yes /0 Known /7 Possible features)

Deployment, Reliability & Scalability
(0 Yes /0 Known /10 Possible features)

Support & Vendor Service
(0 Yes /0 Known /9 Possible features)

IT Service Management Solutions for IT and Infrastructure

Systems for managing IT service requests, incidents, problems, and changes across the organization, often following ITIL or other service management frameworks.
More IT Service Management Solutions More IT and Infrastructure ...

Service Request Management
(0 Yes /0 Known /15 Possible features)

Incident Management
(0 Yes /0 Known /13 Possible features)

Problem Management
(0 Yes /0 Known /12 Possible features)

Change Management
(0 Yes /0 Known /13 Possible features)

Asset and Configuration Management
(0 Yes /0 Known /12 Possible features)

Service Level Management
(0 Yes /0 Known /10 Possible features)

Integration & Extensibility
(0 Yes /0 Known /10 Possible features)

Security & Compliance
(0 Yes /0 Known /11 Possible features)

Reporting & Analytics
(0 Yes /0 Known /10 Possible features)

User Experience & Accessibility
(0 Yes /0 Known /10 Possible features)

Administration, Support & Scalability
(0 Yes /0 Known /11 Possible features)

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Ticket Creation System allows staff or clients to open new support tickets.		No information available
Ticket Assignment Automated or manual assignment of tickets to appropriate agents or teams.		No information available
Ticket Prioritization Capability to set and modify ticket priority levels based on severity or type.		No information available
Ticket Categorization Tickets can be categorized by issue type or department.		No information available
Ticket Status Tracking System tracks status changes (open, in progress, resolved, closed) for each ticket.		No information available
Bulk Ticket Editing Ability to edit or update multiple tickets at once.		No information available
Custom Ticket Fields Support for custom data fields in tickets.		No information available
Merge/Split Tickets Ability to merge duplicate tickets or split one ticket into multiple cases.		No information available
Ticket Templates Pre-defined templates for common issues to streamline ticket creation.		No information available
Automated Ticket Routing Rules-based or AI-driven system that routes tickets to the correct agent/team.		No information available
Attachment Support Ability to attach files (screenshots, logs, etc.) to tickets.		No information available
Ticket Update Notifications Automated notifications/alerts for ticket updates or status changes.		No information available
Ticket Activity Log Full audit log of all actions and interactions related to each ticket.		No information available

Email Integration Two-way ticket communication via email.		No information available
Chat Integration Real-time client-agent chat within the platform or via website integration.		No information available
SMS Notifications Notification and response support via SMS.		No information available
Phone Call Logging Ability to log and track phone call interactions within tickets.		No information available
Social Media Integration Support for client communications via Twitter, Facebook, etc.		No information available
Automated Responses Ability to send automated replies or follow-ups using predefined rules.		No information available
Multi-language Support Supports communication with clients in multiple languages.		No information available
Client Portal Web-based portal where clients can submit and track their own tickets.		No information available
Client Feedback Collection System allows for collection and management of client satisfaction surveys.		No information available
Service Level Agreement (SLA) Communication Automatic updates to clients as tickets approach or exceed SLA deadlines.		No information available

CRM Integration Direct integration with customer relationship management systems.		No information available
Brokerage Platform Integration Integration with order/trading systems for richer context in tickets.		No information available
API Access Availability of documented REST or SOAP APIs for custom integrations.		No information available
Webhooks Support for outbound event notification via webhooks.		No information available
Knowledge Base Integration Bidirectional sync or referencing between help desk and knowledge base.		No information available
Active Directory/SSO Integration Single Sign-On with internal identity management systems.		No information available
Calendar Integration Support for scheduling and calendar syncing (Google, Outlook, etc.).		No information available
Reporting Tool Integration Direct export/integration into BI or data visualization platforms.		No information available
Third-party Chatbot Integration Ability to tie in chatbots for automated first-line support.		No information available

Automated Ticket Assignment Rules-based or skill-based engine to assign tickets automatically.		No information available
Custom Workflows Ability to define custom workflows for different ticket types.		No information available
Macro/Template Actions Pre-configured actions or responses triggered by single clicks.		No information available
Escalation Rules Automatic ticket escalation if certain criteria/time limits are reached.		No information available
Automatic SLA Enforcement Enforces deadlines and reminders to comply with service-level agreements.		No information available
Duplicate Ticket Detection System detects and flags possible duplicate tickets.		No information available
Scheduled Actions System performs time-based updates or notifications.		No information available
Approval Workflows Supports ticket or action approval chains for compliance.		No information available
Follow-up Reminders Automated reminders for agents/client responses.		No information available
Workload Balancing Automatically distributes tickets for workload balancing.		No information available

Real-time Dashboards Live visualization of key support metrics (tickets open, SLA breaches, etc.).		No information available
Custom Report Builder Ability to build custom reports based on ticket data.		No information available
Export Capabilities Export reports/data to CSV, Excel, PDF, etc.		No information available
Scheduled Reporting Automated generation and distribution of regular reports.		No information available
Agent Performance Metrics Tracks and analyzes agent productivity and quality metrics.		No information available
Time to First Response Tracks average duration to initial agent response.		No information available
Time to Resolution Measures average time taken to resolve tickets.		No information available
Customer Satisfaction (CSAT) Tracking Tracks CSAT scores and feedback trends.		No information available
SLA Adherence Rate Percentage of tickets handled within agreed SLAs.		No information available
Trend Analysis Track trends in ticket volume, categories, and issues over time.		No information available

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Financial Technology Year

SolarWinds Service Desk from SolarWinds

Product analysis by function

Help Desk Software for Client Services

Ticket Management
(0 Yes /0 Known /13 Possible features)

Client Communication
(0 Yes /0 Known /10 Possible features)

Integration & API
(0 Yes /0 Known /9 Possible features)

Automation & Workflow
(0 Yes /0 Known /10 Possible features)

Reporting & Analytics
(0 Yes /0 Known /10 Possible features)

Security & Compliance
(0 Yes /0 Known /10 Possible features)

User Interface & Usability
(0 Yes /0 Known /10 Possible features)

Knowledge Base & Self Service
(0 Yes /0 Known /8 Possible features)

Customization & Branding
(0 Yes /0 Known /7 Possible features)

Deployment, Reliability & Scalability
(0 Yes /0 Known /10 Possible features)

Support & Vendor Service
(0 Yes /0 Known /9 Possible features)

IT Service Management Solutions for IT and Infrastructure

Service Request Management
(0 Yes /0 Known /15 Possible features)

Incident Management
(0 Yes /0 Known /13 Possible features)

Problem Management
(0 Yes /0 Known /12 Possible features)

Change Management
(0 Yes /0 Known /13 Possible features)

Asset and Configuration Management
(0 Yes /0 Known /12 Possible features)

Service Level Management
(0 Yes /0 Known /10 Possible features)

Integration & Extensibility
(0 Yes /0 Known /10 Possible features)

Security & Compliance
(0 Yes /0 Known /11 Possible features)

Reporting & Analytics
(0 Yes /0 Known /10 Possible features)

User Experience & Accessibility
(0 Yes /0 Known /10 Possible features)

Administration, Support & Scalability
(0 Yes /0 Known /11 Possible features)

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End-to-End Encryption All data in-transit and at-rest is encrypted.		No information available
Role-Based Access Control User permissions can be set at various levels (agent, supervisor, admin).		No information available
Audit Logging Comprehensive logs of all system access and actions.		No information available
GDPR/CCPA Compliance Tools to help meet major privacy regulations.		No information available
Data Retention Policies Configurable rules for archiving and purging old ticket data.		No information available
Two-Factor Authentication Supports 2FA for platform access.		No information available
IP Whitelisting Restrict platform access to specified IP addresses/networks.		No information available
Session Timeout Control Automatic logout after periods of inactivity.		No information available
Data Masking Sensitive client info is masked in UI and exports.		No information available
Incident Response Tools Mechanisms for monitoring, managing, and reporting breaches.		No information available

Responsive Design Interface adapts for desktops, tablets, and smartphones.		No information available
Customizable Dashboards Users can personalize their workspace layout and modules.		No information available
Bulk Actions Perform actions on multiple tickets simultaneously from list views.		No information available
Keyboard Shortcuts Support for productivity shortcuts and navigation.		No information available
Low Latency UI Interface responds quickly to user input.		No information available
Dark Mode Alternative color scheme for strain reduction.		No information available
Accessibility Features Compliant with WCAG 2.1 or similar accessibility standards.		No information available
Global Search Instant search across tickets, clients, and knowledge base.		No information available
Easy Navigation Intuitive and minimal-step navigation flows.		No information available
Notification Center Centralized alert and reminder system for all events.		No information available

Integrated Knowledge Base Built-in searchable database of articles, FAQs, and guides.		No information available
AI-powered Article Suggestions Automatic article recommendations based on ticket content.		No information available
Self-Service Portal Clients can access solutions and submit tickets from their own dashboard.		No information available
Community Forums Discussion areas for peer-to-peer support and knowledge sharing.		No information available
Article Usage Analytics Tracks which content is viewed most, helping optimize the knowledge base.		No information available
Article Feedback Users can rate or comment on articles for quality assessment.		No information available
Version Control for Articles Maintains version history of knowledge base entries.		No information available
Multilingual Knowledge Base Articles available in multiple client languages.		No information available

Custom Logo and Colors Allows brokerage branding throughout the portal.		No information available
Custom Domain Support Portal can be hosted on a custom URL.		No information available
Custom Email Templates Customize notification content/style for branding and compliance.		No information available
Custom Ticket Fields Define business-specific data points for ticket tracking.		No information available
White-label Capabilities Platform can be fully white-labeled for client presentation.		No information available
Custom Workflows Create and adapt workflows for brokerage-specific processes.		No information available
Localization Customize platform to reflect regional settings (language, date/time).		No information available

Cloud/SaaS Deployment Available as a secure, cloud-based service.		No information available
On-premise Deployment Option to deploy within client-controlled infrastructure.		No information available
Uptime Guarantee Minimum platform uptime in SLA.		No information available
Redundancy/Failover System maintained across multiple data centers or clusters.		No information available
Backup Frequency How often data is automatically backed up.		No information available
Disaster Recovery Plan Documented and tested plans for full disaster recovery.		No information available
Horizontal Scalability Ability to scale performance with additional users or tickets.		No information available
Performance Under Load Maximum number of active users or concurrent tickets supported.		No information available
Mobile App Availability Dedicated app for smartphones/tablets for agents or clients.		No information available
Maintenance Window Configuration Scheduling of maintenance periods for minimum impact.		No information available

24/7 Vendor Support Round-the-clock support from the vendor.		No information available
Dedicated Account Manager Assigned point of contact for escalations and account issues.		No information available
Implementation Support Guided/setup implementation assistance for onboarding.		No information available
Training Materials / Sessions Full training (live or recorded) for agents/admins.		No information available
Migration Assistance Help moving tickets and data from legacy systems.		No information available
Custom Development Options Ability to contract for custom feature additions.		No information available
Knowledge Base / Help Center Comprehensive documentation and support articles.		No information available
Community Support Forums User forum or community for tips, hacks, and user-to-user help.		No information available
Service Level Agreements (SLAs) Defined SLAs for downtime, response, and resolution from the vendor.		No information available

Self-Service Portal Allows end-users to create and manage their own service requests via a web portal.		No information available
Knowledge Base Integration Provides access to self-help articles and documentation to reduce service tickets.		No information available
Request Categorization & Prioritization Automates sorting and prioritizing service requests according to defined rules.		No information available
Request Fulfillment Time Average time taken to fulfill a service request.		No information available
Automated Routing Automatically assigns requests to the appropriate teams or personnel.		No information available
Customizable Forms Allows customization of request submission forms for specific information capture.		No information available
Multi-channel Request Submission Supports request submission via email, web, chat, and phone.		No information available
Status Tracking Enables users and IT staff to track the live status of service requests.		No information available
Service Level Agreement (SLA) Tracking Monitors and enforces time limits for request resolution.		No information available
Approval Workflow Automation Automates the approval process for certain types of service requests.		No information available
Request History and Audit Trail Maintains a record of all actions taken on service requests for compliance/audit purposes.		No information available
Mobile Accessibility Allows users and agents to manage requests via mobile devices.		No information available
Request Feedback Collection Collects customer satisfaction feedback after a request is completed.		No information available
Bulk Request Management Enables bulk creation or updating of service requests.		No information available
Integration with Asset Management Links requests to specific assets for context and tracking.		No information available

Automated Incident Detection Integrates with monitoring systems to auto-create incidents from alerts.		No information available
Incident Logging Central archive for recording details of each incident.		No information available
Incident Categorization and Prioritization Classifies and assigns priority to incidents for efficient triage.		No information available
Impact Assessment Evaluates and records the business impact of incidents.		No information available
Incident Resolution Time Time taken to resolve an incident from creation to closure.		No information available
Escalation Workflows Automatic escalation of unresolved incidents based on SLA rules.		No information available
Communication and Notification Tools Notifies relevant stakeholders and users during incident lifecycle.		No information available
Major Incident Management Special process handling for critical/high-impact incidents.		No information available
Root Cause Recording Documents identified root causes post-resolution for future reference.		No information available
Incident Templates Predefined templates to simplify logging of recurring types of incidents.		No information available
On-call Management Integration Integration with on-call schedules to identify available responders.		No information available
Automated Incident Closure Incidents close automatically upon completion of resolution and verification.		No information available
Incident Analytics and Reporting Generates reports on incident trends, types, resolution time, and more.		No information available

Problem Logging Provides a mechanism to record and track identified problems.		No information available
Known Error Database Maintains a repository of known errors and their workarounds.		No information available
Problem Analysis Tools Facilitates root cause analysis using techniques (e.g., 5 Whys, fishbone diagram).		No information available
Linkage to Incidents Connects related incidents to a single problem ticket for holistic management.		No information available
Problem Prioritization Assigns priority based on impact and urgency to problems.		No information available
Permanent Solution Tracking Tracks implementation of permanent solutions to problems.		No information available
Problem Review and Closure Process Formal review before closure to ensure issue has been fully resolved.		No information available
Problem Trend Analysis Provides analytics on problem occurrence and trends.		No information available
Problem Reporting Enables detailed reporting on open, resolved, and recurring problems.		No information available
Collaboration Tools Allows teams to collaborate with notes, attachments, and discussion threads on problems.		No information available
Problem Lifecycle Automation Automates movement through problem statuses based on triggers and workflow.		No information available
Audit Trail for Problems Logs all modifications and actions taken on a problem ticket.		No information available

Change Request Logging Captures and records all requests for change to IT infrastructure.		No information available
Workflow Customization Customizable multi-stage workflows for review, testing, and approval.		No information available
Impact and Risk Analysis Assesses possible impacts and risks of proposed changes.		No information available
Change Calendar Visual display of planned changes to avoid conflicts.		No information available
Change Advisory Board (CAB) Integration Facilitates scheduling, voting, and documentation for CAB meetings.		No information available
Automated Notifications Notifies stakeholders about change status and upcoming implementations.		No information available
Backout Planning Documentation and approval of rollback plans in case of failure.		No information available
Change Approval Time Time required for a typical change request to be approved.		No information available
Change Collision Detection System warnings for potentially conflicting changes.		No information available
Change Documentation Attaches all supporting documentation, test results, and evidence.		No information available
Change Implementation Tracking Logs the application, outcome, and status of each change.		No information available
Post-Implementation Review Supports structured review of change outcomes to capture lessons learned.		No information available
Change Auditing Maintains a complete audit trail for compliance and control.		No information available

Asset Inventory Management Central repository for all IT hardware, software, and virtual assets.		No information available
Auto-Discovery Automatically discovers and updates records of IT assets in the environment.		No information available
Configuration Management Database (CMDB) Repository of configuration items (CI) and their relationships.		No information available
Asset Lifecycle Monitoring Tracks assets through procurement, deployment, maintenance, and retirement.		No information available
Relationship Mapping Visual display of dependencies and relationships among assets and services.		No information available
Change Impact Analysis Assesses which assets/services will be affected by proposed changes.		No information available
Software License Management Tracks license usage, compliance, and renewal requirements.		No information available
Asset Tagging Supports tagging and tracking of physical and digital assets.		No information available
Integration with Procurement Systems Links asset records with purchasing/procurement data.		No information available
Asset Valuation Captures and updates current asset value over time.		No information available
Audit Trails for Assets Tracks all changes and movements of each asset.		No information available
Bulk Asset Import/Export Facilitates batch upload and download of asset records.		No information available

SLA Definition Engine Construction of detailed agreement terms, escalation paths, and penalties.		No information available
SLA Timer/Clock Realtime SLA countdown timer for each ticket/request.		No information available
Breach Notifications Automatic escalation and notifications when SLA targets are at risk.		No information available
Multi-tier SLA Support Allows different SLAs for different categories, users, or services.		No information available
OLA/UC Management Supports OLAs (internal) and UCs (supplier) agreements/tracking.		No information available
SLA Reporting and Analytics Provides dashboards and exportable reports on SLA achievement and breaches.		No information available
Out-of-hours SLA Configuration Considers support calendars in SLA timing.		No information available
Customer Communication Templates Reusable templates for proactive SLA-related communication.		No information available
Real-time SLA Monitoring Monitors current SLA compliance for all open items.		No information available
SLA Policy Versioning Tracks changes and provides version control for SLA policies.		No information available

REST API Support Full-featured, documented REST API for integration with external systems.		No information available
Pre-built Connectors Off-the-shelf integrations with common IT systems (Active Directory, monitoring, email, etc.).		No information available
Webhooks Supports push notifications to and from other systems based on events/triggers.		No information available
Scripting and Automation Support Allows custom scripts or workflow configuration for advanced automation.		No information available
Marketplace for Add-ons Directory of available third-party integrations and add-ons.		No information available
Data Import/Export Tools Bulk data transfer between platforms with configurable mapping.		No information available
Custom Field Support Ability to add custom data fields to objects in the system.		No information available
Event-Driven Integration Engine Orchestrates business logic triggered by system events.		No information available
Open Authentication Standards Supports OAuth, SAML, or other secure authentication protocols for SSO/API usage.		No information available
Integration API Rate Limit Maximum supported number of API requests per second.		No information available

Role-based Access Control Configurable permissions based on user roles and responsibilities.		No information available
Multi-factor Authentication Requires at least two authentication methods for access.		No information available
Single Sign-On (SSO) Integration with enterprise authentication providers for simplified secure access.		No information available
Data Encryption at Rest All customer and system data is encrypted when stored.		No information available
Data Encryption in Transit TLS or equivalent protection for all communication.		No information available
Audit Logging Tracks every user action and system change for compliance.		No information available
Compliance Certifications Supports PCI-DSS, SOX, GDPR, and other regulatory requirements.		No information available
Regular Security Updates Receives frequent, automatic security patching and upgrades.		No information available
Access Review and Certification Tools to review and certify access rights regularly.		No information available
Data Retention Policies Configurable policies for automatic data archiving/deletion.		No information available
Anonymization and Masking Capability to mask or anonymize sensitive data sets for non-production uses.		No information available

Real-time Dashboards Live views of service health, workload, and open tickets across IT services.		No information available
Custom Report Builder Allows creation of custom reports with selectable fields and filters.		No information available
Scheduled Reporting Automatic generation and delivery of reports at specified intervals.		No information available
Historical Trend Analysis Identifies trends in service requests, incidents, and assets over time.		No information available
KPI Monitoring Tracks achievement of key performance indicators for teams and services.		No information available
Drill-down Capabilities Users can drill into summary figures for detailed investigation.		No information available
Export Options Download reports in common formats (CSV, PDF, XLS).		No information available
Report Sharing Shareable links or automatic email delivery to stakeholders.		No information available
Data Visualization Tools Graphical presentations of metrics (charts, graphs, heatmaps).		No information available
Pre-Built Templates Common reports (SLA, volume, productivity) available out-of-the-box.		No information available

Customizable User Interface Allows admins and users to adjust layouts, themes, and navigation.		No information available
Accessibility Compliance Conforms to standards (e.g. WCAG, Section 508) for users with disabilities.		No information available
Localization/Multilingual Support Offers the interface in multiple languages for global teams.		No information available
Mobile App Availability Native mobile applications for iOS and Android devices.		No information available
Performance/Snappiness Average system response time for UI actions.		No information available
Contextual Help & Tooltips Dynamic, in-app guidance for new or infrequent users.		No information available
User Onboarding Tools Walkthroughs, checklists, and tutorials for new users.		No information available
Personalized Dashboards Users can create personal views of important metrics and tickets.		No information available
Unified Search Cross-module, full-text search functionality.		No information available
Notification Preferences Users can customize their notification settings per medium and event.		No information available

Multi-tenancy/Partitioning Supports multiple departments, subsidiaries, or brokerage entities within a single solution.		No information available
User Role and Permission Management Fine-grained control over what each user can view and do.		No information available
Bulk User Import/Provisioning Systematic onboarding of users from directories or CSV imports.		No information available
High Availability Architecture supports clustering and failover to ensure service continuity.		No information available
Data Backup & Recovery Automated, scheduled system backups with recovery procedures.		No information available
Disaster Recovery Time Objective (RTO) Maximum allowed downtime in case of major outage.		No information available
Disaster Recovery Point Objective (RPO) Maximum allowed data loss measured in time.		No information available
Scalable Architecture Can support rapid growth in user base and transaction volumes.		No information available
24/7 Vendor Support Availability Availability of live or ticket-based vendor support any time.		No information available
Release and Patch Management Automated rollout and rollback processes for updates.		No information available
Monitoring and Alerting Proactive alerts for outages, system errors, or abnormal activity.		No information available

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Financial Technology Year

SolarWinds Service Desk from SolarWinds

Product analysis by function

Help Desk Software for Client Services

Ticket Management (0 Yes /0 Known /13 Possible features)

Client Communication (0 Yes /0 Known /10 Possible features)

Integration & API (0 Yes /0 Known /9 Possible features)

Automation & Workflow (0 Yes /0 Known /10 Possible features)

Reporting & Analytics (0 Yes /0 Known /10 Possible features)

Security & Compliance (0 Yes /0 Known /10 Possible features)

User Interface & Usability (0 Yes /0 Known /10 Possible features)

Knowledge Base & Self Service (0 Yes /0 Known /8 Possible features)

Customization & Branding (0 Yes /0 Known /7 Possible features)

Deployment, Reliability & Scalability (0 Yes /0 Known /10 Possible features)

Support & Vendor Service (0 Yes /0 Known /9 Possible features)

IT Service Management Solutions for IT and Infrastructure

Service Request Management (0 Yes /0 Known /15 Possible features)

Incident Management (0 Yes /0 Known /13 Possible features)

Problem Management (0 Yes /0 Known /12 Possible features)

Change Management (0 Yes /0 Known /13 Possible features)

Asset and Configuration Management (0 Yes /0 Known /12 Possible features)

Service Level Management (0 Yes /0 Known /10 Possible features)

Integration & Extensibility (0 Yes /0 Known /10 Possible features)

Security & Compliance (0 Yes /0 Known /11 Possible features)

Reporting & Analytics (0 Yes /0 Known /10 Possible features)

User Experience & Accessibility (0 Yes /0 Known /10 Possible features)

Administration, Support & Scalability (0 Yes /0 Known /11 Possible features)

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Ticket Management
(0 Yes /0 Known /13 Possible features)

Client Communication
(0 Yes /0 Known /10 Possible features)

Integration & API
(0 Yes /0 Known /9 Possible features)

Automation & Workflow
(0 Yes /0 Known /10 Possible features)

Reporting & Analytics
(0 Yes /0 Known /10 Possible features)

Security & Compliance
(0 Yes /0 Known /10 Possible features)

User Interface & Usability
(0 Yes /0 Known /10 Possible features)

Knowledge Base & Self Service
(0 Yes /0 Known /8 Possible features)

Customization & Branding
(0 Yes /0 Known /7 Possible features)

Deployment, Reliability & Scalability
(0 Yes /0 Known /10 Possible features)

Support & Vendor Service
(0 Yes /0 Known /9 Possible features)

Service Request Management
(0 Yes /0 Known /15 Possible features)

Incident Management
(0 Yes /0 Known /13 Possible features)

Problem Management
(0 Yes /0 Known /12 Possible features)

Change Management
(0 Yes /0 Known /13 Possible features)

Asset and Configuration Management
(0 Yes /0 Known /12 Possible features)

Service Level Management
(0 Yes /0 Known /10 Possible features)

Integration & Extensibility
(0 Yes /0 Known /10 Possible features)

Security & Compliance
(0 Yes /0 Known /11 Possible features)

Reporting & Analytics
(0 Yes /0 Known /10 Possible features)

User Experience & Accessibility
(0 Yes /0 Known /10 Possible features)

Administration, Support & Scalability
(0 Yes /0 Known /11 Possible features)