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Interactive Voice Response (IVR) Systems for Customer Service
Automated phone systems that provide self-service options for policyholders and route calls based on customer needs and preferences.
Other Customer Service
Nuance Gatekeeper IVR
By: Nuance Communications
https://www.nuance.com/omni-channel-customer-engagement/voice-and-ivr.html
By: Nuance Communications
https://www.nuance.com/omni-channel-customer-engagement/voice-and-ivr.html
Advanced IVR system with voice biometrics for secure authentication, natural language understanding, automated insurance inquiries, multi-language support, and integration with insurance core systems. Specializes in fraud prevention through voice authentication while providing self-service options for policy information, claims, and payments.
Avaya Experience Platform IVR
By: Avaya
https://www.avaya.com/en/products/contact-center/self-service/
By: Avaya
https://www.avaya.com/en/products/contact-center/self-service/
Cloud-based IVR system for insurance providers featuring intelligent routing, conversational AI, self-service options for policy inquiries and claims, integration with CRM systems, analytics for call pattern insights, and options for both cloud and on-premises deployment.
AI-powered IVR system for insurance providers with natural language processing, self-service capabilities for policy information and claims, integration with insurance databases, omnichannel support, intelligent routing to specialized agents, and comprehensive analytics.
Enterprise-grade IVR system specifically designed for insurance companies with conversational AI, automated policy servicing, claims processing, payment handling, intelligent routing, integration with core insurance systems, and built-in compliance features.
Programmable IVR solution for insurance providers that includes speech recognition, text-to-speech capabilities, call recording, customizable call flows for insurance processes, integration with insurance databases, and detailed analytics for optimization.
Specialized IVR platform for insurance companies with visual development interface, secure payment processing, pre-built insurance application templates, multi-language support, voice biometrics, and compliance with industry regulations including HIPAA and PCI.
Comprehensive IVR solution for insurance providers featuring natural language understanding, self-service for policy information and claims, secure payment options, intelligent routing, integration with CRM and policy management systems, and detailed reporting for optimization.
Specialized IVR solution for insurance providers with secure authentication, policy information lookup, claims status verification, payment processing, appointment scheduling, and integration with third-party insurance systems.
Customizable IVR solution for insurance companies with visual call flow designer, automated policy information and claims status checks, payment processing, appointment scheduling, integration with CRM systems, and detailed call analytics.
An advanced IVR system that supports end-to-end customer interactions. Features include customizable voice prompts, adaptive routing, and detailed reporting capabilities to analyze customer interactions and improve service delivery.
Cisco Unified Customer Voice Portal (CVP)
By: Cisco Systems
https://www.cisco.com/c/en/us/products/collaboration-endpoints/unified-customer-voice-portal/index.html
By: Cisco Systems
https://www.cisco.com/c/en/us/products/collaboration-endpoints/unified-customer-voice-portal/index.html
Comprehensive IVR and voice self-service solution for insurance call centers, providing intelligent call routing, automated claims handling, PCI-compliant payment processing, and integration with back-end insurance systems.
Enghouse Interactive IVR
By: Enghouse Interactive
https://www.enghouseinteractive.com/products/interactive-voice-response/
By: Enghouse Interactive
https://www.enghouseinteractive.com/products/interactive-voice-response/
Robust IVR for insurance customer service: supports self-service, policy claims, mobile and web integration, speech recognition, and agent-assisted service escalation.