at Financial Technnology Year
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Chatbot and Virtual Assistant Platforms for Customer Service
AI-powered conversational interfaces that handle routine customer inquiries, provide policy information, and assist with simple service requests without human intervention.
Other Customer Service
AI-powered omnichannel engagement, workforce optimization, analytics, automated outbound campaigns, advanced routing, and integrations with insurance core systems. Offers HIPAA compliance, automated claim status checks, and personalized service based on policy information.
AI-powered virtual agent, customizable UI, omnichannel support, real-time reporting, workflow automation, and insurance-specific templates. Includes claims status tracking, policy renewal management, and compliance recording capabilities.
Programmable contact center platform with voice, SMS, chat, and video capabilities. API-first approach allows for deep insurance system integrations, custom workflows for claims processing, and personalized policyholder communications.
UiPath Automation Cloud – Knowledge Center
By: UiPath
https://www.uipath.com/solutions/industry/insurance
By: UiPath
https://www.uipath.com/solutions/industry/insurance
Centralized knowledge hub, automation of knowledge extraction and delivery, AI-enhanced search, workflow integration, supports insurance claims and customer onboarding processes.
AI-powered conversational platform with insurance-specific capabilities, including claims processing assistance, policy inquiries handling, premium payment support, and sales qualification. Features include intent detection, sentiment analysis, and seamless handoffs between bots and human agents.
Insurance-focused chatbot solution with playbooks for policy inquiries, claims assistance, and lead qualification. Features include personalized routing, AI-based conversation flows, integration with insurance CRMs, and analytics to measure customer interaction efficacy.
No-code AI chatbot platform with insurance-specific capabilities for policy information, claims processing assistance, premium payment support, and agent handoff. Features include multilingual support, personalization, analytics, and seamless integration with insurance systems.
Nuance Virtual Assistant for Insurance
By: Nuance Communications
https://www.nuance.com/omni-channel-customer-engagement/industry/insurance.html
By: Nuance Communications
https://www.nuance.com/omni-channel-customer-engagement/industry/insurance.html
Sophisticated conversational AI platform with insurance capabilities including claims filing assistance, policy servicing, premium payment processing, and coverage explanations. Features include natural language understanding, biometric authentication, conversational analytics, and omnichannel deployment.
Kore.ai Insurance Virtual Assistant
By: Kore.ai
https://kore.ai/solutions/industry-solutions/insurance-virtual-assistant/
By: Kore.ai
https://kore.ai/solutions/industry-solutions/insurance-virtual-assistant/
Specialized virtual assistant for insurance use cases including policy information, claims processing, premium payment, and agent locator. Features include insurance-specific intents and workflows, multi-turn conversations, seamless human handoff, and integration with core insurance systems.
ServiceNow Virtual Agent for Financial Services Operations
By: ServiceNow
https://www.servicenow.com/solutions/industry/financial-services/insurance.html
By: ServiceNow
https://www.servicenow.com/solutions/industry/financial-services/insurance.html
AI-powered virtual agent for insurance operations, supporting policy inquiries, claims status updates, and service requests. Features include pre-built insurance workflows, conversational design tools, guided assistance for complex insurance scenarios, and integration with ServiceNow platform.
Bold360 AI for Insurance
By: Bold360 by LogMeIn
https://www.bold360.com/solutions/industry/insurance
By: Bold360 by LogMeIn
https://www.bold360.com/solutions/industry/insurance
AI-powered chatbot and live chat solution designed for insurance workflows, including policy information, claims assistance, and coverage questions. Features include natural language processing, integration with insurance systems, guided conversations, and seamless transition to human agents.
Offers chatbots for automation, live chat capabilities, and targeted messaging to engage customers. Integrates with other tools for an enhanced customer experience.
Amelia is a digital labor platform designed to improve customer service by offering self-service capabilities and intelligent assistance.
Conversational AI platform designed for banking, insurance, and financial services. Offers out-of-the-box virtual assistants for insurance, multilingual support, omni-channel capabilities, policy inquiries, claims updates, and payment functionality.
Conversational virtual assistant platform for insurance focusing on personalized policy advice, claims automation, endorsements, and intelligent FAQ handling with a suite of workflow automations for insurers.
Automates customer service through dynamic chatbots that handle policy inquiries, claims submissions, renewals, quotes, and FAQ support with easy integration into web and mobile channels.
Delivers intelligent chatbots and voice assistants for insurance companies that manage claims, policy servicing, billing inquiries, and new business onboarding with advanced natural language and contextual understanding.
AI chatbot platform for insurers automating claims, policy management, billing support, and personalized customer responses on web, WhatsApp, Facebook, and voice channels.
Enables insurers to automate responses to customer inquiries about claims, policies, renewals, and coverage, with hybrid handover to humans and continuous learning.