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Calabrio
Calabrio is a customer experience intelligence company that provides workforce optimization and advanced analytics software to help organizations enhance service quality and customer loyalty.
Email: info@calabrio.com
Phone: +1 855-784-2807
Web: https://www.calabrio.com/
products
Calabrio ONE
Category: Call Recording and Quality Monitoring Systems
Integrated suite for insurance customer service operations including call recording, quality management, workforce management, and analytics. Offers automated evaluation workflows, agent performance scorecards, coaching tools, and compliance monitoring. Helps insurers improve first contact resolution and customer satisfaction..
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