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Avaya
Avaya is a global leader in digital communications software, services, and devices, providing contact center solutions for insurance organizations of all sizes.
Email: contactsales@avaya.com
Phone: +1 866-462-8292
products
Avaya Experience Platform IVR
Category: Interactive Voice Response (IVR) Systems
Cloud-based IVR system for insurance providers featuring intelligent routing, conversational AI, self-service options for policy inquiries and claims, integration with CRM systems, analytics for call pattern insights, and options for both cloud and on-premises deployment..
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Avaya Workforce Engagement
Category: Call Recording and Quality Monitoring Systems
Comprehensive call recording and quality management solution for insurance providers. Includes voice and screen recording, automated quality evaluations, and performance analytics. Designed to improve customer experience and ensure compliance with industry regulations..
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Avaya Experience Platform
Category: Call Center Technology
A cloud-based contact center solution for financial services with features tailored for pension fund member administration including secure authentication, benefit inquiry handling, document management, and integration with pension administration systems. Includes compliance recording and reporting specific to financial services regulations..
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Avaya XT Series
Category: Video Conferencing Equipment
HD video collaboration endpoints, featuring encryption, support for SIP/H.323, dual networking, and integration with CRM and compliance tools; designed for secure executive and client meetings..
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